MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Isabelle
Oct 31, 2023
Cher pour un produit de mauvaise…
Panier antistress xxl Cher pour un produit de mauvaise qualité. Rebord ? Plutôt une bosse au milieu. Il n’y a pas d étiquette de composition concernant le textile ? produit douteux. Mon chien un berger blanc suisse ne veut pas y aller. Site bien fait mais certainement truqué de faux avis et photos. Je remarque que le produit est toujours en solde depuis des mois avec stock limité….
Response from MrFluffyFriend™Nov 1, 2023
Chère Isabelle, nous sommes désolés de l'expérience que vous avez eue avec notre produit. Vos commentaires nous sont précieux et nous les utiliserons pour améliorer nos offres. Malheureusement, vous n'avez pas fourni de numéro de commande pour que nous puissions vérifier quoi que ce soit. Si vous avez des questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter à l'adresse [email protected]. Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sarah L'équipe MrFluffyFriend™
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Carrie
Oct 31, 2023
I waited almost a month to get the bed
I waited almost a month to get the bed. I have a 51 lb goldendoodle. I ordered an xxl bed. I measured the bed and at a max it is 36 in wide. Hardly any padding for inside. If I was a dog I would rather sleep in bed with my owners than in this for comfort.
Response from MrFluffyFriend™Oct 31, 2023
Dear Carrie, we apologize for the extended wait and any disappointment you've experienced. Your feedback is important to us as we continue to enhance our products and services. Unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns or questions, please don't hesitate to reach out to us at [email protected]. We're here to assist in any way we can. Best regards, Sarah Team MrFluffyFriend™
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Susan G.
Oct 30, 2023
Same experience- absolutely terrible
Same experience- absolutely terrible. I never received my item and weeks emailing customer service has gained me no results. I contacted PayPal for help with a refund. I have zero confidence in this company or getting the item I ordered. Fraudulent business practices. Stay away.
Response from MrFluffyFriend™Oct 31, 2023
Dear Susan, we sincerely apologize for the inconvenience you've experienced. We take such matters seriously and will work to resolve this issue promptly. We will be sending you an email again to update you. If you're not seeing our responses in your inbox, please also check your spam and junk folders as well. We regret the negative experience you've had and hope you'll reconsider in the future. Best regards, Sarah Team MrFluffyFriend™
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Jim B.
Oct 30, 2023
Absolute rubbish
Absolute rubbish, cheap components, limited cushion depth and the sizing is delusional. We order the size specified for our dogs breed, sadly it is far too small, with part of her never fitting. Just another reason to be wary of purchasing products from the PRC.
Response from MrFluffyFriend™Oct 30, 2023
Dear Jim, we're sorry to hear about your experience. We value your feedback and apologize for any inconvenience you've encountered. Your input is important as we continually work to improve our products. One of our representatives will send you an email. We're here to help address any issues and ensure a better experience in the future. Best regards, Sarah Team MrFluffyFriend™
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T B.
Oct 29, 2023
Ordered over a month ago and have not…
Ordered over a month ago and have not received it nor heard anything from the seller
Response from MrFluffyFriend™Oct 30, 2023
Dear T B, we apologize for the delay in your order. This is not the experience we want our customers to have. Unfortunately, you didn't provide an order number for us to check anything. Please contact our support team at [email protected] with your order details, and we will investigate and assist you promptly. Best regards, Sarah Team MrFluffyFriend™
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pjdradverizon.net
Oct 29, 2023
Stay away from this company
Stay away from this company! They require you to pay for returns and must send the product to China. The cost to ship to China is over $300. Mr. Fluffy is no friend of mine!
Response from MrFluffyFriend™Oct 29, 2023
Dear customer, we're sorry to hear about your experience. We appreciate your feedback, and we're continuously working to improve our services. We understand the frustration regarding return costs, and we're actively exploring ways to make the process more convenient for our customers. Unfortunately, you didn't provide your order number for us to take a look at your previous communication. If you have any further questions or concerns, please don't hesitate to reach out at [email protected]. Best regards, Sarah Team MrFluffyFriend™
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Stacey
Oct 29, 2023
I am having the same issues as ‘where…
I am having the same issues as ‘where is it’. Apparently this is a common problem. I ordered it on October 2nd as well and keeps saying it has departed a shipping facility in NY since 10/13. I have contacted customer service twice. The first time they said to give it a few more days. That was a few weeks ago. Contacted them again said they would do an investigation only to come back and tell me to give it a few more days and then they will do a more detailed investigation. This is Unacceptable! Stacey
Response from MrFluffyFriend™Oct 29, 2023
Dear Stacey, we apologize for the inconvenience you've experienced with your order's delivery. We understand your frustration, and this is not the level of service we aim to provide. Unfortunately, you didn't provide your order number for us to be able to investigate and work on resolving the issue promptly. Please don't hesitate to send us an email again at [email protected]. Your patience is greatly appreciated, and we're committed to ensuring your order reaches you without further delay. Best regards, Sarah Team MrFluffyFriend™
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Annita L.
Oct 28, 2023
I ordered this dog bed on Oct 6, 2023
I ordered this dog bed on Oct. 6 and received it on Oct. 26. Why so long? Nothing else I order takes more than a couple days, a week at most, to be delivered. I will NEVER order anything else from you.
Response from MrFluffyFriend™Oct 29, 2023
Dear Annita, we're sorry to hear about the delay in your order. We understand your concern, and we apologize for any inconvenience you've experienced. This is not a common situation and we're continuously working to improve our delivery times and hope to better meet your expectations in the future. Please expect an email from our customer support team. We're here to ensure a more satisfactory experience next time. Best regards, Sarah Team MrFluffyFriend™
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