Marcus K.
TitleBad Experience - Beware of MrFluffyFriend!
Title: Bad Experience - Beware of MrFluffyFriend! I ordered a dog bed from MrFluffyFriend four weeks ago, and I still haven't received my order. Despite two inquiries on my part, the customer service remained completely unresponsive. This shop is extremely poorly organized and seems to have no interest in responding to customer inquiries or fulfilling orders. What was even more concerning was the fact that there are indications of toxic products in the reviews. This is absolutely unacceptable and dangerous for pets! I can only strongly discourage shopping at MrFluffyFriend. It's not only a complete waste of time but also potentially hazardous to the health of your pets. I hope my review helps other customers planning to shop at this store make the right decision. It's better to go to trusted retailers who value customer service and quality.
Response from MrFluffyFriend™Nov 8, 2023
Dear Marcus, We're truly sorry to hear about your negative experience. We apologize for any inconvenience caused. We take your concerns seriously and are committed to improving our services. Rest assured, we prioritize the safety and well-being of pets and only offer safe and quality products. Upon checking our records, one of our representatives has been responding to your emails, however, it seems that you're not receiving them. If you're not seeing our responses in your inbox, please also check your spam and junk folders as sometimes emails end up there. We appreciate your feedback and hope to have the opportunity to make it right in the future. Sincerely, Sarah Team MrFluffyFriend™