MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Mark N.
Nov 28, 2023
Frustration continues!!!!!
Once I submitted my previous review I received this message " Hi Mark, we're truly sorry to hear about your experience. We understand the frustration and appreciate your feedback. Our goal is to ensure every pet finds the perfect bed. We'd like to make things right for you. We will be sending you an email. We're here to assist and address your concerns. Your satisfaction is our priority. Sarah Team MrFluffyFriend™" Well so far, a day later I have not received an email. The advertising is not accurate as to size and the Return policy is a sham!!!!!!!
Response from MrFluffyFriend™Nov 29, 2023
Dear Mark, we sincerely apologize for the frustration you're experiencing. We regret any inconvenience caused by the delay in our response. Rest assured, we take your concerns seriously, and our team is actively working to address them. We understand the importance of accurate sizing and transparent return policies. We appreciate your patience and value your feedback as it helps us improve our services. Our commitment is to ensure your pet finds the perfect bed, and we are determined to make things right for you. Expect an email from us soon, and we look forward to resolving your issues promptly. Best, Sarah Team MrFluffyFriend™
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Jan
Nov 28, 2023
Haven’t received dog bed yet
I ordered this pet bed 11/5/23 and I have not received it yet. It is now 11/28/23. I told them to refund my money that I didn’t want it after it taking this long. I could have bought another bed at the store instead of waiting on you people. This is absolutely unacceptable! Just refund my money! I didn’t get the bed as of yet and I don’t want it now.
Response from MrFluffyFriend™Nov 29, 2023
Dear Jan, We apologize for the delay in delivering your MrFluffyFriend™ pet bed. We understand your frustration and sincerely apologize for any inconvenience caused. Your satisfaction is our priority, and we are actively working to resolve this issue. Thank you for your patience and understanding. Sarah Team MrFluffyFriend™
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A.Habenicht
Nov 28, 2023
Hundekörbchen bestellt
Hundekörbchen bestellt, bis es geliefert wurde, ist mein Hund verstorben. Direkt Antrag auf Rücksendung gestellt. Mail erhalten, dass sie mir 15 % Rabatt zusichern, sofern ich es nicht zurücksende und behalte. Päckchen wieget 2078g, Versand nach China DHL 45,99 €. Sehr ärgerlich, auf der Website ist nicht ersichtlich, dass es sich um eine Firma in China handelt. Hatte schon einmal Erfahrungen mit einem Umtausch in China und wollte dort nicht mehr bestellen.
Response from MrFluffyFriend™Nov 29, 2023
Liebe A. Habennicht, es tut uns sehr leid, vom Verlust Ihres pelzigen Freundes zu hören. Unser aufrichtiges Beileid gilt Ihnen in dieser schweren Zeit. Wir entschuldigen uns für die Verwirrung über unseren Standort und die Unannehmlichkeiten, die durch die Rücksendung entstanden sind. In Anbetracht der Umstände verstehen wir die Bedeutung der Einfachheit. Bitte nehmen Sie unser herzliches Beileid an, und wir sind Ihnen gerne bei der Rückgabe behilflich, können aber nichts überprüfen, da Sie Ihre Bestellnummer nicht angegeben haben. Wenden Sie sich bitte an unser Kundenservice-Team unter [email protected], und wir werden für eine reibungslose Lösung sorgen. Unsere Gedanken sind bei Ihnen. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
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Lynn S.
Nov 27, 2023
This bed is a joke
This bed is a joke. I ordered 2 XL beds for my dogs. I was expecting a large fluffy bed. What I got was basically a furry blanket. There is hardly any stuffing and no support for an arthritic dog. My dog is basically laying in the floor. It took several weeks to get here. I contacted customer service to return but have not heard anything back. Scam indeed!
Response from MrFluffyFriend™Nov 28, 2023
Hi Lynn, we're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Your satisfaction is our top priority, and we want to make things right. We'd like to look into this further and assist you with the return process. We will be sending you an email shortly. Our customer service team is here to help. Thank you for your patience and understanding. Sarah Team MrFluffyFriend™
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Gary R.
Nov 27, 2023
My bed never arrived
My bed never arrived. Very disappointed as there was no communication.
Response from MrFluffyFriend™Nov 28, 2023
Hi Gary, we're genuinely sorry to hear about the inconvenience you've experienced. We understand how disappointing it is when expectations aren't met, and we want to make things right. We're already investigating this issue and ensure you receive the assistance you need. Please expect an email from us shortly. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. Sarah Team MrFluffyFriend™
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Shirley M.
Nov 27, 2023
Dog bed not received
I placed my order on 17th November and have not received the dog bed. The tracking number is not recognised either which is suspicious. I have asked for a full refund and hopefully I will receive that soon. My advice would be not to purchase from this company!
Response from MrFluffyFriend™Nov 28, 2023
Hi Shirley, we're genuinely sorry to hear about the delay in receiving your pet bed, and we understand your frustration. Shipping issues can sometimes occur, and we want to make things right for you. Our customer support team will look into this matter promptly and will send you a message. We'll do our best to expedite a resolution. Your satisfaction is our priority, and we appreciate your patience. Sarah Team MrFluffyFriend™
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Tina Z.
Nov 26, 2023
Vorsicht!!!!
Vorsicht!!!! Täuschung der Rücknahme Bedingung Man soll nach China zurück schicken Bett ist bei uns im Müll gelandet Mehrmaliger Kontakt vollkommen inakzeptabel. Seitdem nie wieder was was nicht aus Deutschland kommt Kein seriöser Verkäufer
Response from MrFluffyFriend™Nov 28, 2023
Hallo Tina, es tut uns wirklich leid, von Ihrem Erlebnis zu hören, und wir wissen es zu schätzen, dass Sie uns darauf aufmerksam gemacht haben. Wir verstehen die Frustration, die Sie mit dem Rückgabeprozess erlebt haben. Ihr Feedback ist von unschätzbarem Wert, und wir sind bestrebt, unseren Service zu verbessern. Wenn Sie weitere Bedenken oder Fragen haben, zögern Sie nicht, sich an uns zu wenden: [email protected]. Sarah Team MrFluffyFriend™
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Tiffany
Nov 25, 2023
Do not buy one of these pets beds
Do not buy one of these pets beds. We needed an orthopaedic bed for our spaniel but this is cheap crap. Buy cheap crap from the pet shop. A large bed size wasn’t a large. When I asked for a refund and to send the bed back they said I can send it back and pay the postage- and if I want a bigger one they’ll let me keep the old one and give me 30% off a larger one. It’s a complete scam. Good marketing but rubbish product. SAVE YOUR MONEY!! DO NOT BUY!!!! I repeat!!! DO NOT BUY!!! I’m looking into going to watch dog. Hopefully they close down.
Response from MrFluffyFriend™Nov 26, 2023
Dear Tiffany, we're sorry to hear about your experience with our MrFluffyFriend™ pet bed. Our goal is to provide high-quality products that meet the needs of our customers, and we apologize if we fell short in your case. We appreciate your feedback and take customer satisfaction seriously. We understand your concerns and would like to make things right. We will be sending you a follow-up email shortly so we can address your specific situation and find a satisfactory solution. Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation. Sincerely, Sarah Team MrFluffyFriend™
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