MrFluffyFriend™Reviews of mrfluffyfriend.com

Aucune nouvelle d'un coussin acheté il y a 3 semaines... l'argent lui est biensur débité Le service client qui répond sous 24 h ??? Et bien ça fait 3 jours on attend toujours !! Du vol !!

Dreadful product and when you try to return the postal address is in China. So, to get a refund you have to pay £21-30 postage! Outrageous. Edited to add response to the company: I received partial refund not a full refund. Rubbish product and rubbish customer service.

Unfortunately, I should have read the reviews before purchasing from this company! Please STAY AWAY do not purchase from them! They shipped two dog beds inside an envelope the envelope busted open and it was delivered opened left it in the rain! Contacted the company through email with pictures explaining my situation. I keep getting a generated email saying to open the package and see if it is damaged and it’s under investigation. I refused to open the package anymore than It is ! It is damaged it was left out in the rain in an opened package. I should have the right to receive a return label because Of the situation. This shows me what kind of company I am dealing with please stay away! Update: They want me to pay for shipping the beds back to China . Then once they Receive the beds they will make decision as to whether I receive a credit. This is Ridiculous! The beds were shipped from New Jersey and nowhere in there return policy does it mention China. Until after you have made the purchase! This is poor business and how are they getting away with this? They NEED TO BE STOPPED!

Keine rückgabe möglich und wenn dann nur rücksendung nach china auf eigene kosten möglich. Hier ausschnitt aus der antwort auf unsere email anfrage : Vielen Dank für Ihre E-Mail. Es tut uns leid zu hören, dass Ihr Hund das Bett nicht benutzen möchte und wir verstehen, dass Sie es zurückgeben möchten. Um Ihnen die Sache zu erleichtern, bieten wir Ihnen eine Rückerstattung von 15% des Kaufpreises an. Sie haben die Möglichkeit, das Produkt zu behalten oder zu spenden, so dass Sie sich die Mühe der Rücksendung sparen und die Kosten für die Rücksendung übernehmen können. **Weitere Informationen über unsere Rückgabebedingungen finden Sie unter diesem Link: MrFluffyFriend™ Rückgabebedingungen. Außerdem haben wir dieser E-Mail ein Rückgabeformular beigefügt, das Sie verwenden können, wenn Sie sich für die Rückgabe entscheiden. Wir schätzen Ihre Zufriedenheit und möchten sicherstellen, dass Sie eine positive Erfahrung mit MrFluffyFriend™ machen. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir danken Ihnen für Ihr Verständnis und freuen uns darauf, diese Angelegenheit zu Ihrer Zufriedenheit zu lösen. Mit freundlichen Grüßen, Precious und Ihr MrFluffyFriend™ TeamWe

If I could give you a zero I would. I went to my bank to dispute my order on my credit card do to the fact of not receiving the bed. Nov7 it was in NY on Nov 23 it still in NY. YOU SUCK! I IN COURAGE PEOPKE NOT TO BUY YOUR PRODUCT. You can keep your bed!!!!!

DO NOT PURCHASE: The information provided and photos are professionally done..... We had issues with communication from day one and our item was to be a gift for a sick pet on their way out for comfort purposes. When we opened the packages we were very disappointed. First - We ordered based on Mr. Fluffy Friend's fit guide, 2XXL are barely big enough for the Golden Retriever this was purchased for. Second - The stuffing in these beds is completely inadequate. Aside from the ring that forms the sides of the bed there's no base at all, just a bit of random stuffing in the liner. This is useless, especially for older dogs which is what we purchased it for as he has arthritis and health issues and needs the cushioning. Third - The representation of the bed as being machine washable was one of the key reasons that we ordered it. This is not represented transparently at all as the website does not specifically say that the 'cover' is removable for washing. However, it turns out the covering is NOT removable, but the entire bed is washable. The larger beds are way too big for most washing machines, so the instructions say simply to 'hand wash'. Are you KIDDING me? Bottom line is that these beds are marketed as as a premium product which is not what they are. They are cheaply made and are a complete disappointment. Save your money and don't believe the hype.... We will be seeking to return it the day we received it for a full refund... Truly disgusting that they then ask you to pay to ship it back, guess they know it deters some people.....

The order took awhile to receive, but not a big deal as I wasn't in a rush. However, when I opened the packages I was SO disappointed. First the sizing... I ordered based on Mr. Fluffy Friend's fit guide, but the Medium and 2XL are barely big enough for my Boston Terrier/Pug and Black Lab. Second, the stuffing in these beds is completely inadequate. Aside from the ring that forms the sides of the bed there's no base at all, just a bit of random stuffing in the liner. This is useless, especially for our older dog that has arthritis and needs the cushioning. Third is the representation of the bed as being 'machine washable', which is one of the key reasons that I ordered it. This is not represented transparently at all. Although the website does not specifically say that the 'cover' is removable for washing, most folks (especially those that need a big bed for a big dog) would make this assumption. However, it turns out the covering is NOT removable, but the entire bed is washable. The larger beds are way too big for most washing machines, so the instructions say simply to 'hand wash'. Are you KIDDING me? Bottom line is that these beds aren't cheap to purchase, but they are definitely made cheaply and are a complete disappointment. I will be seeking to return for a full refund! UPDATE, 29NOV2023: Received an email from Mr. Fluffy Friend with a return form. The form states I must return the beds at my expense using a 'track and trace' carrier. They must be received in the original packaging (which was filthy dirty plastic shrink wrap, not packaging) within 30 days of receipt, and the only depot to ship them back to is in CHINA! Clearly the cost to ship is more than the product is worth, so the company offered me an insulting refund of 15% to just keep the beds, which I am clearly disputing. These guys are scammers - don't do business with them!

If you've been drawn in by the wall to wall advertising online, resist! Your dog does not need this rubbish bed. It arrived shrink wrapped and compressed. When expanded it was far smaller than envisaged and felt cheap. If it costs £1 to make in China I would be surprised. My medium dog couldn't even fit in the medium bed without hanging over the edges. After less than a month it has a hole in it and the cotton wool ball stuffing is falling out. Cheap goods with a large advertising budget. I've asked for a refund but I'm just going to put it in the bin and will remember not to fall for this type of advertising again. Be warned...