MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Pat H.
Dec 10, 2023
My daughter Kim and I ordered two xl…
My daughter Kim and I ordered two xl beds before November 20th. Have not recieved them. Every time we go to tracking they say they are in Jamaica New York. We have both tried to contact you, only answer we get is we are checking on your order. Or they are on the way. It is December 10th and no beds delivered yet. Not sure if you are even a real company says you have no customer service and buyer beware. Also no phone number. I did see you are not in the USA. Please look I to my order if you are a real company. Sorry for such a harsh letter but know one likes to get ripped off. Pat Hinch Kim Newell Springer
Response from MrFluffyFriend™Dec 12, 2023
Dear Pat, we sincerely apologize for the inconvenience you've experienced. Our team is actively investigating the delay in your order and we understand the frustration this has caused. We assure you that MrFluffyFriend™ is a legitimate company, and we take customer satisfaction seriously. Please allow us some time to look into the specifics of your order. We value your feedback and will do our best to resolve this matter promptly. Rest assured, your concerns are our top priority. Thank you for your patience and understanding. Best regards, Sarah Team MrFluffyFriend™
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Leo
Dec 10, 2023
Attention Arnaque
Depuis 1 mois on vous dit que votre colis est parti et sur Colissimo il dise que le colis n'est toujours pas chez eux. On tourne en rond service non professionel encore une arnaque de site . A éviter
Response from MrFluffyFriend™Dec 12, 2023
Cher Leo, nous nous excusons sincèrement pour les désagréments que vous avez subis. Nous prenons ce genre de problème au sérieux. Notre équipe dédiée est déjà en train d'enquêter sur cette affaire afin d'assurer une résolution rapide. Nous apprécions votre confiance et nous nous engageons à vous offrir une expérience positive avec MrFluffyFriend™. Nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées, Sarah L'équipe MrFluffyFriend™
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Tracy J.
Dec 10, 2023
SCAM, SCAM, SCAM - CHINESE CO, REFUSE TO REFUND AND IGNORE EMAILS - Read all the terrible reviews!!!
Scam! Didn’t receive until I’d sent numerous complaint emails! Received a small rolled up bag of cheap furry material which I haven’t opened, but no way large. I asked to cancel they wouldn’t. I’ve asked to return, I have to pay postage costs to China. Avoid, avoid, avoid. Wish I had read reviews on here !!! £47 down 😡😡😡😡 Now ignoring all my emails. Sarah - still no email as promised, and all emails I have received so far state you will not refund me and I need to pay postage to China!! Sarah. - DO NOT RESPOND WITH COMMENTS WHICH ARE NOT TRUE ! 17/12/23 & 26/12/2023 still no contact or attempt to resolve!!
Response from MrFluffyFriend™Dec 12, 2023
Dear Tracy Joy, we apologize for any inconvenience you've experienced. We take customer concerns seriously. We'll work to resolve this issue promptly. Please expect an email from us shortly. Sincerely, Sarah Team MrFluffyFriend™
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Valentine
Dec 10, 2023
Totally fake company with sub-standard…
Totally fake company with sub-standard and possible health consequential damages
Response from MrFluffyFriend™Dec 10, 2023
Dear Valentine, we're sorry to hear about your concerns. MrFluffyFriend™ takes product quality and customer satisfaction seriously. We would appreciate more details about your experience to address any issues promptly. Please reach out to our customer support team at [email protected] so we can investigate and resolve this matter to your satisfaction. Best regards, Sarah Team MrFluffyFriend™
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TM
Dec 9, 2023
Horrible product
Horrible product! Not at all as advertised, don't waste your money, your dog would be happier with a fluffy blanket! The extra-extra large size arried in a package half the size of a normal bed pillow, it is supposed to be big enough for a labrador, NOT! It took a month to arrive, I tried to cancel when it was "on its way" and when I asked to return, they told me they have to be shipped back to CHINA! it will cost more than the bed! ($108.!!!) They also offered me a a 30% refund and I can keep the beds...why would I want to?? They are scammers, wish I had read these reviews before I made my purchase!
Response from MrFluffyFriend™Dec 10, 2023
Dear TM, we apologize for any inconvenience you've experienced with our product. We're sorry to hear that it didn't meet your expectations. Our team is committed to customer satisfaction. Please feel free to respond to the last email you received from our customer support team, and we'll do our best to address your concerns promptly. Sincerely, Sarah Team MrFluffyFriend™
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Gill R.
Dec 9, 2023
Cheap materials size too small
Cheap materials, understuffed and the middle sleeping portion of the XXL size is actually 24 inches, it becomes 36 inches when you incorporate the flat sides in the measurement. Why are there so many good reviews? Could it be due to the fact the MrFluffyFriend offers to put your reviews into a draw and the winner wins back their money?
Response from MrFluffyFriend™Dec 10, 2023
Thank you for sharing your feedback, Gill. We apologize for any disappointment you've experienced with our XXL size. We take customer reviews seriously and are committed to continuous improvement. We will be sending you an email, and we'll work to address your concerns and ensure your satisfaction. Best, Sarah Team MrFluffyFriend™
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Didier H.
Dec 9, 2023
ARNAQUE
ARNAQUE pas reçu
Response from MrFluffyFriend™Dec 10, 2023
Cher Didier Hensi, nous vous présentons nos excuses pour les désagréments que vous avez subis. Notre équipe s'engage à résoudre ce problème rapidement. Nous allons enquêter et répondre à vos préoccupations dès que possible. Nous vous enverrons un courriel pour vous tenir au courant. Nous vous remercions de votre compréhension. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées, Sarah L'équipe MrFluffyFriend™
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Rafael H.
Dec 8, 2023
False advertising!!’ Ordered a medium…
False advertising!!’ Ordered a medium size and I got a small bed. expensive for a cheap bed. Listen to others and don’t buy anything from this web site , VERY Misleading ! Will try to get a refund. UPTDATE, the return address is China and it costs $120 to ship back, waste of money 💰
Response from MrFluffyFriend™Dec 10, 2023
Dear Rafael, we sincerely apologize for any inconvenience you've experienced with your recent purchase. Our commitment is to provide top-quality products, and we regret if your expectations were not met. Unfortunately, you didn't provide your order details. Please contact our customer support team at [email protected], and we'll swiftly address your concerns and explore the best possible solution. Thank you for bringing this to our attention. Best regards, Sarah Team MrFluffyFriend™
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