Allison S.
Disappointing product...
I was really disappointed when our 2 XL beds were delivered. The quality of the product is poor (nothing like the illustration). We chose 'grey' beds, but the colour is blue. The fact that return postage (to China?!) has to be met by the buyer is appalling! Poor customer service. We won't use this company again...
Response from MrFluffyFriend™Jan 1, 2024
Dear Allison, We're genuinely sorry to hear about your disappointment with our MrFluffyFriend™ beds. We apologize for any inconvenience caused by the difference in color and quality from the illustration. We understand your concerns about return postage and would like to assure you that we take customer feedback seriously. Our team is committed to addressing these issues and continuously improving our products and services. One of our representatives is already looking into this, and we'll do our best to assist you. Sincerely, Sarah Team MrFluffyFriend™


