Mr Matthew C.
There was no communication from the…
There was no communication from the company to say it was being delivered as we were away on hoilday a neighbour took it in for us otherwise who would known it had been delivered . 2 . We used the size guide provided as our jackrussel is 7.2 kg so when gor the 5/8 ,its too small for her . 3 , I would say you need to look at yhat before purchasing this product.
Response from MrFluffyFriend™Dec 26, 2023
Dear Mr. Clarke, we appreciate your feedback and apologize for any inconvenience. We'll address the communication lapse and explore ways to enhance our delivery notifications. Regarding the size issue, we would like to offer a resolution. Please expect an email from us. Thank you for bringing this to our attention. We value your input as we strive to improve our services. Best, Sarah Team MrFluffyFriend™


