MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Marc M.
Jan 27, 2024
Achtung
Achtung! BETRUG! ABZOCKE! UNSERIÖS! Eine bodenlose Unverschämtheit. Der gelieferte Artikel (Hundebett) kam zusammengepresst (vakumiert) in billigster Plastikverpackung. Das Bett ist anders als abgebildet (Farbe und Material). Ein ekelhafter Geruch schon beim Öffnen des Pakets. Nach meiner Email über einen Rücksendewunsch kam zunächst eine ewig lange Email mit Hinweisen wie ich dem Hund dieses stinkende Billigbett "schmackhaft" machen soll. Auf eine weitere Email mit meinem Hinweis eines Retourenwunsches kam keine Antwort. Auf meine 3. Email teilte man mir mit, dass Bett müsse in Originalverpackung (völlig unmöglich da es sich um eingeschweisste Plastikfolierung handelte welche man aufschneiden muss) zurückgesendet werden. Auf eigene Kosten natürlich mit Lieferadresse im China obwohl das Paket von einer Depotadresse in Hamburg an mich versendet wurde. Nach Erhalt im Originalzustand würde man dann den Kaufpreis erstatten. Absoluter Betrug. Niemals dort bestellen.
Response from MrFluffyFriend™Jan 28, 2024
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, Marc. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen mit unserem Produkt und dem Rückgabeprozess entstanden sind. Ihr Feedback ist für uns von unschätzbarem Wert, da wir bestrebt sind, unsere Dienstleistungen zu verbessern. Bitte entschuldigen Sie aufrichtig, dass wir hinter Ihren Erwartungen zurückgeblieben sind. Wir werden diese Angelegenheit weiter untersuchen, um sicherzustellen, dass so etwas nicht noch einmal passiert, und Ihnen eine Folge-E-Mail senden. Beste grüße, Sarah Team MrFluffyFriend™
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Mad M.
Jan 27, 2024
I've never even received the bed
I've never even received the bed. I ordered it three weeks ago. Have been in touch with the company and still no bed for my dog. What a bunch of crap.
Response from MrFluffyFriend™Jan 28, 2024
Dear Mad Mom, We apologize sincerely for the inconvenience you've experienced. Rest assured, we're actively investigating your order's status and will ensure your dog's comfort is our priority. Thank you for your patience. Sarah Team MrFluffyFriend™
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Debra D.
Jan 27, 2024
For $41 I expected something much nicer…
For $41 I expected something much nicer than a piece of material doubled over. And to be honest my dog doesn't even like it. I won't buy anything else from this company.
Response from MrFluffyFriend™Jan 28, 2024
Dear Debra, We're sorry to hear about your disappointment with our product. Your feedback is valuable to us, and we strive to meet our customers' expectations. We'll take your comments into account as we work to improve our offerings. We'll be sending you an email to address your concerns and find a satisfactory resolution. Best regards, Sarah Team MrFluffyFriend™
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Katherine
Jan 27, 2024
BEWARE IT'S A COMPLETE SCAM!!!
BEWARE PEOPLE***DONT BUY THIS PRODUCT*** COMPLETE SCAM!!! NOT AT ALL WHAT THE ADVERT PICTURE LOOKS LIKE!!! HARDLY FILLED, SMALLER THAN WHAT IT STATES, GAPS IN THE FILLING, FLATTENS AFTER VERY LITTLE USE. ***RETURNS ARE TO CHINA AT YOUR OWN COST****
Response from MrFluffyFriend™Jan 27, 2024
Dear Katherine, We're sorry to hear about your experience. Unfortunately, we can't check your purchase since you didn't provide your order number. Please reach out to our customer support team at [email protected] for assistance with your concerns. We strive to ensure customer satisfaction and will address your issues promptly. Sarah Team MrFluffyFriend™
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Richard S.
Jan 26, 2024
The entire experience was terrible
The entire experience was terrible. Could not find phone number to speak with a human. Tried to cancel order to no avail. You never acknowledged my request to cancel. I will send product back and I want my money back. Also I will file a complaint with the BBB.
Response from MrFluffyFriend™Jan 27, 2024
Dear Richard, We're truly sorry to hear about your experience. We value your feedback and apologize for any inconvenience caused. Please know that we take your concerns seriously and are committed to addressing them promptly. Unfortunately, you didn't provide your order number for us to check anything. Please note that we currently don't have phone support. Kindly reach out to our customer support team again so we can assist you further and address your concerns. Your satisfaction is our priority, and we look forward to resolving this matter to your satisfaction. Warm regards, Sarah Team MrFluffyFriend™
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Damien Mc D.
Jan 26, 2024
I most certainly did not enjoy the experience
You asked if I enjoyed my experience with your Company, I most certainly did not as waiting 3 weeks for the order and then to have to request a refund as the Courier service employee by yourselves was either incompetent or were incapable of delivery to me. I ordered the beds as one of my Dogs is old and Arthritic and thought it would have been good for her. I was informed an investigation would be carried out as to why I was unable to receive the ordered items. To say I am annoyed,angry and disappointed would be putting it mildly. I would not recommend your Company to anyone.
Response from MrFluffyFriend™Jan 27, 2024
Dear Damien, We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the issues you've raised. Rest assured, we are committed to improving our service and ensuring such lapses do not recur in the future. Upon checking, a full refund was processed for your order. Please accept our deepest apologies for any inconvenience caused. Warm regards, Sarah Team MrFluffyFriend™
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Stephanie A.
Jan 26, 2024
Definitely not worth the money
Definitely not worth the money, pictures are very deceiving! Cheaply made, hardly any stuffing. Our Saint Bernard and Bernese Mt dog definitely don’t fit in. I also bought the extra large couch blanket, it’s very small, doesn’t even cover the cushion on our large couch.
Response from MrFluffyFriend™Jan 27, 2024
Dear Stephanie, We apologize for any disappointment you've experienced with our product. Your feedback is valuable to us, and we'll certainly take it into account for future improvements. We'll be reaching out to you via email and we'll find a satisfactory resolution. Best regards, Sarah Team MrFluffyFriend™
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Jeff K.
Jan 26, 2024
Misleading advertising
The product was ok. But they misadvertise in saying they provide free refunds. I needed to return the product (wrong size), but the cost of shipping the package back (to China) exceeded the value of the item. So they offer a 15% refund if do not shop the product back. So in reality, it is a 15% refund, not a full refund. THIS IS MISLEADING ADVERTISING. I WILL NEVER DO BUSINESS WITH THEM AGAIN, AND SUGGEST YOU DO NOT EITHER.
Response from MrFluffyFriend™Jan 27, 2024
Thank you for sharing your experience, Jeff. We sincerely apologize for any confusion regarding our refund policy. We strive for transparency and will review our messaging to ensure clarity in the future. Your feedback is valuable, and we appreciate the opportunity to improve. Warm regards, Sarah Team MrFluffyFriend™
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