MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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I received this bed and within three days there was already two tears in the material. The material is not very sturdy at all not happy with this product one bit.
Response from MrFluffyFriend™Jun 19, 2026
Hi Marshall,
We’re really sorry to hear about your experience — this is definitely not what we aim for.
We take quality concerns like this seriously, and we’d like the opportunity to look into what happened with your order. Our team will be reaching out to you shortly to assist and find a suitable solution.
Thank you for bringing this to our attention, and we appreciate your patience while we work on this with you.
SH
Sharon
Beware of trying to return product
I decided I didn't want the MrFluffyFriend bed that I purchased on 05/14/26. I never even opened the package. I emailed MrFluffyFriend with the question how to return for a refund. It took DAILY requests and after the 4th or 5th request I got the return form. I returned the package (again - unopened) on 06/03/26 and confirmation of delivery by UPS on 06/08/26. Now MrFluffyFriend said they never received it so I will not get my refund!!!
BUYERS BEWARE!!!!! This company is not buyer friendly.
Response from MrFluffyFriend™Jun 19, 2026
Hi Sharon,
We’re sorry for the frustration this situation has caused.
I can see that our team has already been in communication with you and has requested additional information regarding the return, so we can properly confirm this with our warehouse and carrier. However, we have not yet received the required details to proceed further.
Without this information, we’re unable to trace and verify the return with UPS and complete the refund process.
Please reply to the latest email so we can continue assisting you and resolve this as quickly as possible.
SL
S. L.
Horrible customer service!
I returned an UNOPENED dog bed. I provided the company with tracking information. The package was received in April 2026. It is now June 2026 and I have not received a refund. I have been emailed them the entire time and they cannot even provide a date in which I can expect a refund. I do not recommend purchasing from this site!
Response from MrFluffyFriend™Jun 18, 2026
Hi S. Lotts,
We’re sorry to hear about your experience and understand your frustration.
I can see that one of our representatives is already assisting you with this case and will continue to support you until it is fully resolved.
Thank you for your patience — we’re working to get this sorted for you as quickly as possible.
AN
Anonym
Billiger China Müll überteuert…
Billiger China Müll überteuert verkauft...für eine Retoure meldet sich keiner zurück. Achtung Abzocke!!
Response from MrFluffyFriend™Jun 16, 2026
Hallo,
Es tut uns leid, dass Sie diesen Eindruck hatten. Wir antworten stets auf Kundenanfragen und bieten auch lokale Rücksendeoptionen an.
Könnten Sie bitte bestätigen, ob Ihr Kauf tatsächlich bei MrFluffyFriend getätigt wurde? Falls ja und Sie uns bereits kontaktiert haben, werden wir Ihnen gerne weiterhin per E-Mail helfen. Sollte sich Ihr Anliegen jedoch auf einen Kauf bei einem anderen Shop beziehen, würden wir Sie freundlich bitten, die Bewertung auf die entsprechende Seite zu verschieben.
Vielen Dank, wir freuen uns auf Ihre Rückmeldung.
TW
Teri W.
Wrong color sent
Wrong color sent! Ordered grey— received dark brown. Why were 4 lumpy/irregular various size inserts sent with NO instructions! Very disappointed!
Response from MrFluffyFriend™Jun 16, 2026
Hi Teri,
We're sorry to hear about this and understand your disappointment. Receiving the wrong color is not a common issue we encounter, but we'd like to look into this and assist you further.
Regarding the inserts, the calming cushion is designed to be assembled, and we'd be happy to guide you through the process. Please keep an eye on your email, as our team will be reaching out to help resolve both concerns.
MA
Mr A J.
Save your money poor quality
Ordered a large dog bed but what arrived was a vacuum packed pile of junk. I don't normally leave poor reviews but WOW this product is useless
Having read your response to my review I ask that you don't send me a video as this item is now where it belongs to be....in the dustbin awaiting collection. I foolishly parted with money without reviewing your company first. The fact that you're reviews on trustpilot show more 1 star reviews than 5 star reviews says it all. Spend your money elsewhere people unless you're happy with disappointment
Response from MrFluffyFriend™Jun 16, 2026
Hi Mr. Johnson,
We're sorry to hear about your first impression. We completely understand your concern, and this is actually quite common due to the tight vacuum packaging used during shipping.
We'll be reaching out to you via email shortly with a helpful video that shows how to properly fluff and restore the dog sofa to its intended shape. We hope this will help address the issue and allow you to enjoy the product as intended.
MR
Margaret R.
Do not buy from this company
Do not buy from this company. They are a bunch of scammers. I received the package for an extra large bed. It can't even fit a mouse in it seriously !!charge me $36 for this piece of shit. Do not buy from this company liars and scammers.
Response from MrFluffyFriend™Jun 12, 2026
Hi Margaret,
We’re sorry to hear you’re disappointed, and we’d really like to help clarify this for you.
After checking your order, we can confirm that the item purchased is our XS size, which is our smallest available size — it is designed for very small dogs. It is not an XL bed, so we just want to make sure there hasn’t been any confusion regarding the size selection.
That said, if the size doesn’t suit your needs, we’d be more than happy to assist you with an exchange for a larger size so you can find the right fit for your pet.
You will be contacted via email by one of our customer service representatives.
AC
Andrew C.
If it Sounds Too Good to be True, it usually is!
The marketing hype around the dog beds led us, foolishly, to place an order under the misapprehension that, as a company with warehouses across Europe and the United States, their products would comply, in our case, with European safety and consumer laws, thus perfectly safe for use in the home, as well as for dogs and any children - they are neither.
The bed we purchased had a strong, obnoxious chemical smell, and its composition lacks legitimate fire-safety certification.
Therefore, we couldn’t, in good conscience, even consider recycling the bed, using the Pets at Home donation bin, and risk subjecting any dog to the bed’s vile chemicals. So straight into our refuse bin for landfill it went.
Thankfully, we decided to buy the smallest and cheapest dog bed to test on our West Highland Terrier and hadn't invested in a far more expensive bed for our Golden Retriever.
We ought to have stuck with a UK brand as usual, such as the Red Dog Company, George Barclay or even Pets at Home, but like so many people right now, we were looking to save some money.
We also feel like bigger idiots for missing a huge red flag literally sitting in plain view on their website, stating:
‘Please note: Due to high demand, we are almost out of stock.’
An epitaph which we only noticed when we were looking to initiate a refund request, and one that should have anyone seeing it running for the hills!
Please do not follow our lead, albeit through forgetfulness, and always check Trustpilot before parting with your money, and, where possible, use a credit card, not a debit card, as it is far easier and straightforward to have it reversed, once one has proven the company failed to respond to our return requests and therefore its own policy, even those written on rice paper.
Response from MrFluffyFriend™Jun 11, 2026
Hi Andrew, we're sorry to hear this. We'd really like to investigate and address your concerns, but we're unable to locate an order with the details provided in your review. Please email us at [email protected] with your order number or the email address used for your purchase, and we'll be happy to look into this for you.
