MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Eric B.
Feb 13, 2024
A fuir !!!
Inadmissible, commande passée depuis bientôt 2 semaines et aucune nouvelle pour savoir où elle en est malgré plusieurs messages envoyés au service client qui reste muet !!! Ça sent l’arnaque, plus de 60€ payés et encaissés et toujours rien, même le soit disant numéro de suivi qu’ils m’ont communiqué de La Poste ne donne rien !! Fuyez ce site, malhonnête, voilà comment je qualifierais cette société. Une honte et quand je vois des avis positifs, je le demande sincèrement si ils sont vérifiés. Fuyez ce site, j’espère que ma triste expérience sera utile à tous ceux qui auraient envie de commander chez ce site à qualifier de malhonnête !!!
Response from MrFluffyFriend™Feb 14, 2024
Cher Éric, Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés avec votre commande. Nous sommes profondément déterminés à résoudre ce problème rapidement. Après vérification, notre équipe de support client a envoyé des réponses à votre e-mail. Si vous ne voyez pas les e-mails dans votre boîte de réception, veuillez également vérifier vos dossiers spam et courrier indésirable, car les e-mails s'y retrouvent parfois. Rassurez-vous, nous prenons la satisfaction de nos clients au sérieux et nous efforçons de répondre rapidement à vos préoccupations. Cordialement, Sarah Équipe MrFluffyFriend™
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Vikki C.
Feb 12, 2024
This is the most underwhelming product…
This is the most underwhelming product I have ever brought. The product itself is not what is described, it is not worth £30 let alone the £72 we paid for it! You could get the sane product much cheaper at other stores. There's nothing special about it. Don't not waste your money.they offer a refund, of 20% which is a slap in the face.
Response from MrFluffyFriend™Feb 13, 2024
Dear Vikki, We're genuinely sorry to hear about your disappointment with our product. Your feedback is invaluable, and we'll use it to enhance our offerings and ensure they align better with customer expectations. Upon checking, a refund has been processed for your order. We strive to provide quality and value to all our customers. Best regards, Sarah Team MrFluffyFriend™
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Robin R.
Feb 11, 2024
hugely overpriced, not returnable due to cost of mailing to China
hugely overpriced, smaller than expected (look at size measurements carefully, the "large" is really for a small dog. Can't return unless you pay more in postage to China than you paid for the item. Just get similar on Amazon and save the frustration
Response from MrFluffyFriend™Feb 12, 2024
Thank you for sharing your feedback, Robin. We understand your concerns regarding pricing and sizing. We constantly strive to improve our products and services based on valuable insights like yours. Your satisfaction is important to us, and we'll consider your feedback as we continue to enhance our offerings. Upon checking, a refund has been processed for your order. If you have any further questions or suggestions, please don't hesitate to reach out. Warm regards, Sarah Team MrFluffyFriend™
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Tracy
Feb 9, 2024
I was excited about ordering the XL dog…
I was excited about ordering the XL dog bed. The bed is too small for my dog(s) Description of the size of bed is misleading and incorrect. Very disappointed in the return policy. I will definitely be more aware of what I purchase from FB from now on.
Response from MrFluffyFriend™Feb 10, 2024
Thank you for your feedback regarding the XL pet bed, Tracy. We're sorry for any inconvenience caused by the size discrepancy and any confusion with our description. We always aim to provide accurate information to our customers. About your concerns with the return policy, we'll go over it to make sure it's as customer-friendly as possible. We appreciate your awareness and hope to serve you better in the future. Best regards, Sarah Team MrFluffyFriend™
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Ms C B.
Feb 6, 2024
I would not recommend this product to…
I would not recommend this product to anyone and if I’d seen these reviews I certainly would not have purchased what is a very ordinary but definitely overpriced dog bed. As for easing anxiety my dog has chosen to lie on the floor rather than get into it so I cannot say if it helps with this or not. The company do offer a 30 day return policy but now I’m aware returns are actually to China, as someone else explained, this would be so expensive to post it’s unlikely I will go down that road.
Response from MrFluffyFriend™Feb 7, 2024
Thank you for sharing your feedback with us, Ms. C Brown. We're disappointed to hear about your experience with our product. We strive to provide high-quality items that cater to both pets and their owners' needs. We genuinely value your insights regarding the return process and will consider how we can improve it for our customers in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Warm regards, Sarah Team MrFluffyFriend™
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Madeleine F.
Feb 6, 2024
Returns have to go to CHINA!!
This company offers a 30 day satisfaction guarantee. I realised after delivery that the 2XL bed was far to big to fit into a large drum washing machine and to hand wash it as they suggested wouldn’t be possible due to the size and weight of it when wet so I asked to return it. I agreed with paying the return postage costs but what they don’t make clear is that this company is based in China!! They clearly know that to return an item of this size to china would cost as much as the item itself so they are pretty much assured that customers will end up keeping it. I will in future be more careful with what I buy advertised on Facebook.
Response from MrFluffyFriend™Feb 7, 2024
Thank you for sharing your feedback, Madeleine. We apologize for any inconvenience caused by the return process. We understand your frustration and will work to improve our communication regarding return locations. Upon checking, a refund has been successfully processed for your order. Best regards, Sarah Team MrFluffyFriend™
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Laura
Feb 5, 2024
Don't hold your breath!!
I ordered a dog bed over 3 weeks ago and it still hasn't arrived. I'll say no more!!!
Response from MrFluffyFriend™Feb 6, 2024
Dear Laura, We apologize for the delay in receiving your pet bed. We want to check this for you, however, you didn't provide an order number for us to use for reference. Please reach out to our customer support team at [email protected] with your order details, and we'll address your concerns. Best regards, Sarah Team MrFluffyFriend™
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Mrs Catherine C.
Feb 5, 2024
Product is good delivery very poor…
Product is good delivery very poor order placed on the 14th of January delivered 31st of January my order no is 245852 Customer service is very good to reply to emails
Response from MrFluffyFriend™Feb 6, 2024
Dear Mrs. Catherine Cronin, Thank you for your feedback. We're delighted to hear that you find our product satisfactory and appreciate your acknowledgment of our customer service. We apologize for the delay in delivery and any inconvenience caused. Rest assured, we're continuously working to improve our logistics to ensure timely deliveries for all our valued customers. Warm regards, Sarah Team MrFluffyFriend™
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