MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Jean
Feb 22, 2024
Inadmissible
Commande passée le 8 février, 2 semaines après toujours aucune nouvelle malgré ma réclamation et ma demande de remboursement. Si je n’ai pas de contact , je vais saisir la DGCCRF
Response from MrFluffyFriend™Feb 23, 2024
Cher Jean, Nous nous excusons profondément pour le retard et tout inconvénient causé. Vos préoccupations sont importantes pour nous et nous y avons répondu rapidement par e-mail. Nous comprenons votre frustration et vous assurons que nous nous engageons à résoudre ce problème rapidement. Veuillez vérifier votre boîte de réception pour connaître notre réponse et n'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. Si vous ne voyez pas nos e-mails dans votre boîte de réception, veuillez également vérifier vos dossiers spam et courrier indésirable. Sarah Équipe MrFluffyFriend™
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Joel Y.
Feb 22, 2024
Shady, fraudulent company with zero customer service
Irrespective of the quality of the products, this company's website is designed to make you add items to your orders regardless of whether or not you want them. Then the company refuses to help. When I placed an order for a dog bed, they added a $77 dog dish to the order because they felt like it. I contacted them within 30 seconds of placing the order to get them to revise the order or cancel it. They responded that it was probably already being packaged and they couldn't do anything. This was within 30 seconds, mind you. I will now be contacting the credit card company to dispute the charges, and the BBB. This company is incredibly shady.
Response from MrFluffyFriend™Feb 22, 2024
Dear B. Schroer, We appreciate your feedback and apologize for any inconvenience caused. Our system aims to enhance the shopping experience, but we understand your frustration. Rest assured, we take your concerns seriously. However, please note that cancellation requests are subject to processing times and order status. We regret any misunderstanding and remain committed to resolving this matter. Best regards, Sarah Team MrFluffyFriend™
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Rick J.
Feb 21, 2024
The dog bed is a waste of money.
The dog bed is too small. I want to exchange this for a larger bed. I am not paying to return this bed to China. My dogs are not going near it. This was a ripoff.
Response from MrFluffyFriend™Feb 22, 2024
Thank you for reaching out to us regarding the pet bed, Rick. We've received your email and are committed to finding a suitable resolution for you. Please respond to our email with your preferred options, and we'll gladly assist you further. Best regards, Sarah Team MrFluffyFriend™
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Gerry D.
Feb 17, 2024
Do not buy !! Terrible beds
These are the worst beds I have ever bought for my dogs, 1 was faulty which if I returned I had to pay £20 postage back to China and they just kept saying I wasn't using it correctly lol its a vacuum packed bed ! Terrible customer service and my dogs won't use them, do not waste your money or time buying these terrible beds !! Reply to their reply. I was offered £15 goodwill gesture on an order over £100 so no that does not classify as a refund ! Your beds are cheap rubbish so beware anyone who buys from this company ! And if you have money to lose then good on you but if you want a decent dog bed go elsewhere !
Response from MrFluffyFriend™Feb 18, 2024
Dear Gerry, We apologize for your disappointing experience with our beds. We take feedback seriously and will work to improve our products and customer service. Upon checking, a refund was issued for your order. If you have other concerns or questions, don't hesitate to reach out to us via email again. Warm regards, Sarah Team MrFluffyFriend™
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Christine P.
Feb 17, 2024
I ordered a large for my 6 month old…
I ordered a large for my 6 month old puppy. I think they gave me a small! I spent $60! I would upload a photo but it says they won’t allow it?
Response from MrFluffyFriend™Feb 18, 2024
Dear Christine, We apologize for the inconvenience you've experienced with your recent purchase. We always strive to fulfill orders correctly. Unfortunately, we cannot check anything since you didn't provide your order number. Please reach out to our customer support team at [email protected] at your earliest convenience so we can assist you in resolving this issue promptly. Best regards, Sarah Team MrFluffyFriend™
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Marion B.
Feb 15, 2024
Betrug Finger weg…
Betrugfirma ,auf meine Beurteilung geschrieben es folgt eine Email. Sendebestätung ignoriert. Jetzt ist das Bett zurück geschickt und kein Geld zurück gekommen Zum guten Schluss kam dann doch eine Gutschrift
Response from MrFluffyFriend™Feb 16, 2024
Lieber Marion, Es tut uns leid, von Ihren Erfahrungen zu hören. Einer unserer Kundendienstmitarbeiter prüft das Problem bereits, damit wir das Problem umgehend lösen können. Wir senden Ihnen eine E-Mail, um Sie auf dem Laufenden zu halten. Beste grüße, Sarah Team MrFluffyFriend™
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RD
Feb 14, 2024
Massively overpriced expensive to return
Massively overpriced, smaller than expected (look at size measurements carefully, the "large" is really for a small dog. Can't return unless you pay more in postage to China than you paid for the item. Just get similar on Amazon and save the frustration
Response from MrFluffyFriend™Feb 15, 2024
Dear valued customer, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our product and return process. We'll definitely review our sizing information to ensure clarity for our customers. Your satisfaction is important to us, and we'll strive to improve. Unfortunately, we cannot check anything since you didn't provide your order number. Please don't hesitate to reach out to our customer support team again if you need further assistance. Best regards, Sarah Team MrFluffyFriend™
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Delia
Feb 14, 2024
Vorsicht! Retoure geht nach China!!!
Ich habe für unseren Golden Retriever ein Kissen in der für diese Hunderasse empfohlenen Größe XXL bestellt. Es ist viel zu klein. Ein größeres gibt es nicht. Als Retourenadresse wird China(!!!) angegeben. Bei der Bestellung bzw. in den Retourenrichtlinien gab es keinen Hinweis darauf. Der Versand nach China würde die Hälfte des Kaufpreises betragen.
Response from MrFluffyFriend™Feb 15, 2024
Lieber Delia, Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen beim kürzlichen Kauf des XXL-Kissens für Ihren Golden Retriever entstanden sind. Ihr Feedback ist für uns von unschätzbarem Wert und wir arbeiten aktiv daran, unsere Größeninformationen zu verbessern, um solche Vorkommnisse in Zukunft zu verhindern. Was Retouren betrifft, verstehen wir Ihre Bedenken und prüfen Möglichkeiten, den Prozess für unsere geschätzten Kunden zu optimieren. Bitte erwarten Sie noch heute eine E-Mail von unserem Kundensupport-Team. Beste grüße, Sarah Team MrFluffyFriend™
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