MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Did not arrive on time; support took a long time to address/respond. Low quality.
Response from MrFluffyFriend™Mar 20, 2024
Dear Sarah,
We're truly sorry to hear about your experience. We understand how frustrating it can be when things don't go as planned, especially when it comes to timely delivery and product quality. While we weren't able to locate your specific order without an order number, we're here to assist you further. It seems you've already reached out via email, and we'll do our best to address any concerns you may have. Your satisfaction is our priority, and we're committed to making things right for you.
Sarah
Team MrFluffyFriend™
PF
Patricia F.
Horrible Quality and customer service
First the quality was absolutely terrible, very flimsy and cheap., save yourself money by going to TJM or any other discount stores and find the same exact bed as these made in China for 70% less! I did the match.
Secondly, it took 5 weeks to arrive! I had cancelled my order and it still arrived, when I tried to return it they would not return my money only store credit.
This kind of customer service and quality made items should not have any good reviews or sales.
They misrepresent all the way around.
Response from MrFluffyFriend™Mar 18, 2024
Thank you for sharing your feedback with us, Patricia. We understand your disappointment and frustration with the quality of our product and the experience you had with our customer service. We sincerely apologize for falling short of your expectations.
Your comments regarding the quality and delivery time have been duly noted. We constantly strive to improve our products and services, and your input helps us in this endeavor.
Regarding your refund request, we apologize for any inconvenience caused. Our policy aims to ensure fairness to all customers, but we understand your preference for a refund over store credit. We will review our policies to see how we can better accommodate such situations in the future.
Please know that we take your feedback seriously and will work diligently to address the issues you've raised. Your satisfaction is of utmost importance to us.
Thank you for bringing this matter to our attention.
Sarah
Team MrFluffyFriend™
AS
André S.
Weder die Qualität
Weder die Qualität, noch die Farbe entspricht der angepriesenen Ware auf der Website. Für den Rückversand wird eine Adresse in China angegeben, der Versand soll unbedingt mit Sendungsverfolgung stattfinden (>45 EUR!). Bei der Bestellung wird einem ein Anbieter in Deutschland vorgegaukelt. Hier macht einer mit Versand von Billigware aus China ein Riesengewinn. Danke, toller "Dropshipping" Trend. Was für ein Reinfall.
Response from MrFluffyFriend™Mar 17, 2024
Lieber André,
Vielen Dank, dass Sie sich an uns gewandt und Ihre Erfahrungen geteilt haben. Wir verstehen Ihre Enttäuschung darüber, dass Qualität und Farbe nicht Ihren Erwartungen entsprechen. Wir wissen, wie frustrierend es sein kann, insbesondere wenn es um Online-Käufe geht.
Bezüglich des Rückgabevorgangs entschuldigen wir uns für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir sind stets bestrebt, unseren Kunden das bequemste und problemloseste Erlebnis zu bieten, und es tut uns leid, dass wir in diesem Fall zu kurz gekommen sind.
Ihr Feedback zum Versandprozess und zur Transparenz an unseren Anbieterstandorten ist für uns wertvoll. Wir arbeiten kontinuierlich daran, unsere Dienstleistungen zu verbessern und unseren Kunden während des gesamten Kaufprozesses Klarheit zu bieten.
Bitte beachten Sie, dass Ihre Zufriedenheit für uns von größter Bedeutung ist. Wenn wir Ihnen weiterhelfen können, zögern Sie bitte nicht, uns erneut per E-Mail zu kontaktieren.
Herzliche Grüße,
Sarah
Team MrFluffyFriend™
WE
Wendy
Awful
Awful. Ordered two only get one. Emailed them. Ive two dogs each weigh 80lbs. Got the largest they had. Terrible, its was so tiny. Will give to local humane society
Response from MrFluffyFriend™Mar 14, 2024
Dear Wendy,
We truly understand your frustration and disappointment with your recent experience. We're sincerely sorry to hear about the mix-up with your order. We strive to provide the best products and service to all our customers, and it's disheartening to hear when we fall short of expectations.
Please note that there are instances where we ship products separately. We want to assist you further and ensure we address this issue promptly, however, we cannot check anything without an order number. Feel free to reach out to us again via email with any additional details, and we'll do everything we can to make things right for you and your furry friends.
Thank you for bringing this to our attention, Wendy. Your feedback helps us improve our service for all our customers.
Warm regards,
Sarah
Team MrFluffyFriend™
LD
lisa D.
I wish I had read the reviews first
I wish I had read the reviews first! I got the bed in a timely manner but was shocked when I opened it because I had ordered an xl and what came was what seemed like a med sized bed. The fluffy middle of the bed just rests on the floor there isn't enough fluff. This looked much better on line than it turned out to be. Also the return is a nightmare so wasn't able to return. GOT ANOTHER BED FROM COSTCO!!!
Response from MrFluffyFriend™Mar 13, 2024
Dear Lisa,
We're truly sorry to hear about your experience with our product. It's disheartening when expectations aren't met upon receiving an item, especially after eagerly awaiting its arrival. Your feedback is important to us, and we genuinely appreciate you taking the time to share your thoughts.
We understand the frustration caused by the size and fluffiness. Our aim is always to provide products that exceed expectations, and it's clear we fell short in this instance. We apologize for any inconvenience caused by the return process.
We've taken your comments on board and will use them to improve our products and services moving forward. Upon checking, a refund has been processed for your order. If there's anything else we can do to assist you, please don't hesitate to reach out.
Sincerely,
Sarah
Team MrFluffyFriend™
MP
Mr Paul R.
First dog bed was fine the second was…
First dog bed was fine the second was not the same quality and wrong colour have tried to get in touch but no joy
Response from MrFluffyFriend™Mar 11, 2024
Dear Mr. Paul Ramm,
I'm truly sorry to hear about your recent experience with our product. Your satisfaction is our top priority, and we're committed to resolving this for you. We'll be reaching out via email shortly to assist you further.
Best regards,
Sarah
Team MrFluffyFriend™
RJ
rolf J.
the worst ever
the worst ever
do never deal with them !!!!....SIMPLE CROOKS
1st bed disappeared. no refund
2nd bed came torn and useless . no refund
just millions of time-wasting questions for nothing
NEVER EVER AGAIN Mr Fluffy -Enemy
Rolf
Response from MrFluffyFriend™Mar 7, 2024
Dear Rolf,
We're truly sorry to hear about the challenges you've faced with your MrFluffyFriend™ experience. Your dissatisfaction is not what we aim for, and we understand the frustration caused by the issues you've encountered.
Rest assured, we take your feedback seriously and are committed to resolving this matter promptly. One of our representatives will be in touch with you via email to address your concerns and work towards a satisfactory resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Warm regards,
Sarah
Team MrFluffyFriend™
DP
Diane P.
The bed arrived fairly quickly but…
The bed arrived fairly quickly but after 2 weeks I found a large rip in the fabric which is dumping stuffing all over. I've contacted the company and before they will do anything, they want to see a picture of the bed which is no problem, but they also want a pic of the box it came In and the packing slip, both of which have gone in the trash.
Response from MrFluffyFriend™Mar 6, 2024
Dear Diane,
I'm truly sorry to hear about the issue you encountered with your MrFluffyFriend™ bed. It must be frustrating to discover a rip in the fabric after just a couple of weeks of use. Please know that we take quality concerns seriously and are committed to resolving this matter for you promptly.
Rest assured, one of our dedicated representatives is already looking into your case. We understand that retrieving the packaging materials might be challenging, but it helps us ensure a smooth resolution process. We appreciate your cooperation in providing the necessary documentation.
We'll be sending you a follow-up email shortly to address the situation and assist you further. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Sarah
Team MrFluffyFriend™
