MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Wolfgang L.
Jul 19, 2024
Warnung
Warnung, nichts kaufen! Schlechte Qualität und man bleibt auf den Kosten sitzen! Es kümmert sich keiner um eine Besserung und um das Problem, wie in den Antwortmail geschrieben wird!!!! Und wo ist meine Bewertung hin, die ich schon vor ein paar Tagen geschrieben habe? 24.07.24 Ein Kundendienst hat mir bis heute nicht geholfen. Wie unten beschrieben. Ich habe die Ware an den Absender, woher es gekommen ist wieder zurück geschickt. MrFluffy ist nicht in der Lage eine Adresse in Deutschland einem für die Rücksendung mitzuteilen, da es kein Deutschlandshop gibt!!!
Response from MrFluffyFriend™Jul 21, 2024
Hallo Wolfgang, Es tut uns wirklich leid zu wissen, dass du eine schwierige Zeit mit uns hattest. Eines unserer Teammitglieder vom Kundendienst hat dir geholfen und eine E-Mail mit einem Plan zur Behebung der Probleme geschickt. Könnten Sie sich bitte wieder bei ihnen melden, damit wir Ihre Probleme direkt angehen können? Ihre Geduld bedeutet uns sehr viel, und wir sind bestrebt, das Problem für Sie zu lösen.
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KEVIN
Jul 18, 2024
Return policy is a sham
Return policy is a sham. you have to pay to ship it back to CHINA. Nothig special about this bed you cant find domestically.
Response from MrFluffyFriend™Jul 18, 2024
Hey Kevin, we totally get that you're not happy with our return policy. We've got someone from our team helping you out right now through email, and they'll be in touch really soon to go over some options and make sure we tackle all your worries. Thanks for hanging in there with us!
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Charlene
Jul 16, 2024
Terrible customer service
Missing delivery and completely washed their hands of this. A photo was sent as proof of delivery which was inside a vehicle. This is not proof it was delivered. Will never purchase from here again
Response from MrFluffyFriend™Jul 18, 2024
Hi Charlene, We're really sorry to hear that your order isn't going as smoothly as it should be. We totally get that this can be annoying, and we're on it! Our team is looking into what's going on, and one of representatives will get back to you just as soon as they can with more details. In the meantime, please hang in there and thank you for bearing with us. 🙏
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Peter C.
Jul 9, 2024
Horrible product
I bought a lighted collar and the charging part of it almost immediately broke. For a while, I could put it back together, and I couldn’t all I’m charging it directly without the plastic pieces that contain the charging element. This of course means that the whole I did color falls apart, and even when charge doesn’t last very long. Horrible product and I want to refund.
Response from MrFluffyFriend™Jul 9, 2024
Hi Peter, Oh no, I'm really sorry to hear that you had some trouble with the collar. We're going to drop you an email to chat about this and figure out the best way to help you out. Thanks for letting us know, we appreciate it!
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Jim R.
Jun 30, 2024
Don’t order anything from these thieves!
Don’t be stupid and order anything from this company. This company and everyone affiliated with them are thieves! Bought 2 XXL beds for our dogs and there was no fill in the beds. Attempted to return the beds and they required me to return ship to China which would cost me $800 non-reimbursable by the company. Who knows if they would ever even receive the beds through Chinese delivery. These beds were also sent from fictitious addresses in the U.S. using fraudulent names of individuals. Everyone screwed by these people must contact the US Attorney’s office and file a complaint. Using today’s date of experience to keep this up front for everyone to know about this scam!
Response from MrFluffyFriend™Jul 2, 2024
Thank you so much for getting in touch with us, Jim! We're really sorry to hear that you're having some trouble with your order. It looks like you didn't include an order number in your message, which is like a key for us to look up your order details. To help us dive into this and figure out what's going on, could you please drop us an email at [email protected] with all the important stuff about your order? We're here to make things right and we want to make sure you're happy with your experience. Take care!
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Chrystelle
Jun 16, 2024
1 mois que j'attends d'être livrée...
J'ai passé commande d'un coussin anti-stress chez MrFluffyFriend le 16 mai dernier... Nous sommes le 16 juin, et je n'ai toujours rien reçu ! Cela fait un mois que j'attends, sans autre nouvelle qu'une notification "votre colis transite par nos plateformes logistiques"... depuis le 27 mai ! L'expérience client, la première et la dernière en ce qui me concerne, est déplorable. Et je regrette vivement d'avoir fait confiance à cette entreprise.
Response from MrFluffyFriend™Jun 17, 2024
Merci d'avoir été patiente et de nous avoir prévenus, Chrystelle. Après enquête, nous avons trouvé ce qui s'est passé avec votre colis. Nous vous enverrons un courriel de suivi contenant tous les détails et les prochaines étapes. Nous sommes vraiment désolés pour les tracas et la frustration que ce retard a causés. Nous comprenons à quel point il est important de livrer à temps et nous apprécions votre compréhension. Nous nous engageons à régler ce problème aussi rapidement que possible. Prenez soin de vous, Sarah L'équipe MrFluffyFriend™
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P W.
Jun 16, 2024
Deceptive Business Practices
Deceptive Business Practices These people make a poor quality dog bed. They offer a 30 day return but then disclose that you have to ship the product to China before they will decide if they will honor the return. They shipped from New Jersey to me and say they have a USA warehouse, but I can’t send a return there. They are trying to offer a refund of 15%, then 25%, now 30% discount of the purchase price and then I can give the bed to charity. They want me to eat 70% of the purchase price for something that is poorly made, so they can still make their profit and I can lose money? Pass these people by. Bad sellers.
Response from MrFluffyFriend™Jun 16, 2024
Hey P, thanks for taking the time to reach out with your thoughts on the resolutions you were offered. We're sorry to hear that they didn't meet your expectations, and we totally get how frustrating that can be. Your feedback is super important to us, and it really does help us improve our services. Just wanted to let you know that our doors are always open if you need anything else in the future. Keep being awesome, and thanks again for your input! Sarah Team MrFluffyFriend™
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Anne R.
Jun 11, 2024
Achtung Rücksendung nach China!!!
Die Website kommt europäisch daher mit Sitz in den Niederlanden. Bestellte Ware ist nicht das, was auf der Website versprochen wurde, zum Beispiel ist es kein Memoryschaum, sondern ganz normaler Schaumstoff. Bei Reklamation soll man das nach China zurückschicken (würde 45 Euro (Paket DHL) kosten. Also echt eine Betrugsmasche, kann ich nur von abraten.
Response from MrFluffyFriend™Jun 13, 2024
Hallo Anne, Es tut uns leid, von Ihrer schlechten Erfahrung zu hören. Wir werden Ihnen bald eine weitere E-Mail schicken, um auf Ihre Bedenken einzugehen und Ihnen weiterzuhelfen. Bitte überprüfen Sie Ihren Posteingang, einschließlich Ihrer Spam- und Junk-Ordner, auf unsere E-Mail. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
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