MrFluffyFriend™Reviews of mrfluffyfriend.com

Response from MrFluffyFriend™Jul 5, 2026

Hi Mandy, We're sorry to hear the cooling mat wasn't an instant hit with your dogs. Just like people, every dog has their own preferences, and unfortunately, that's something we can't control. Some dogs take to a cooling mat immediately, while others need a little time to get used to the different texture and feel. A few things that may help are placing the mat where your dogs already like to rest, letting them explore it at their own pace without forcing them onto it, or placing a favourite toy or blanket nearby to help them associate it with a familiar spot. We appreciate you sharing your honest feedback and hope they may still decide to give it a try over time.

Response from MrFluffyFriend™Jul 5, 2026

Hi Amanda, We're very sorry to hear that the dog sofa didn't meet your expectations. We can see that one of our customer support representatives is already assisting you with your concerns. The orthopaedic dog sofa is vacuum-packed for shipping, so it requires a little time and some simple fluffing to reach its optimal shape and fullness. We'll also send you our step-by-step guide via email, which shows how to achieve the best possible shape and fluffiness. We hope this helps you get the most out of the sofa, and our team will continue working with you to address your concerns.

Response from MrFluffyFriend™Jul 3, 2026

Hi Jakki, We're very sorry to hear that the cooling mats didn't meet your expectations. After reviewing your order, we can see that the Large-size cooling mats were purchased. The dimensions for this size (28 × 22 inches / 70 × 55 cm) are clearly listed on our product page to help customers choose the most suitable option for their pet before ordering. We understand that the size was smaller than you expected, and we're sorry for the disappointment this has caused. Your feedback is appreciated, and we'll take it into consideration as we continue looking for ways to make our product information even clearer for future customers.

Response from MrFluffyFriend™Jun 30, 2026

Hi Ineke, We're sorry for the misunderstanding. Orders are indeed processed for dispatch within 24 hours, which is why we let customers know they're being prepared and sent quickly. However, the estimated transit time is separate and is clearly stated in the order confirmation email. We appreciate your feedback, as it highlights that we can do a better job of making the distinction between dispatch time and delivery time even clearer. Thank you for bringing this to our attention.

Response from MrFluffyFriend™Jun 30, 2026

Hi Paul, We're sorry to hear that you still feel this way. As explained both via email and in response to your previous review, we're unfortunately unable to issue a refund for an order placed over two years ago. However, we genuinely wanted the opportunity to restore your confidence by offering to send you a replacement so you could try the new and improved version of the product, but we understand you chose not to accept that option. While we respect your decision, we're sorry we couldn't reach a resolution that met your expectations. We appreciate your feedback and wish you all the best.

Response from MrFluffyFriend™Jun 30, 2026

Hola Gloria, Lamentamos mucho conocer tu experiencia y la decepción que esto te ha causado. Queremos revisar con detalle todo lo que nos comentas sobre las medidas del producto y la gestión de tu caso. Nos pondremos en contacto contigo por correo electrónico para analizar tu situación y atender todas las inquietudes que has planteado. Gracias por compartir tu experiencia. Valoramos tus comentarios y haremos todo lo posible por revisar este asunto contigo.

Response from MrFluffyFriend™Jun 28, 2026

Hola Fanny, Lamentamos mucho saber que no estás completamente satisfecha con el producto que recibiste. Queremos comentarte que la cama calmante se envía envasada al vacío para facilitar el transporte, por lo que es normal que al principio parezca plana. Es importante dejarla expandirse durante unas horas y sacudirla suavemente para ayudar a redistribuir el relleno y que alcance su forma y volumen adecuados. Te enviaremos un correo electrónico para atender tus inquietudes y compartir contigo una guía con instrucciones útiles para que puedas obtener el mejor resultado con el producto.

Response from MrFluffyFriend™Jun 28, 2026

Hi Yvonne, We're very sorry for the confusion and for the disappointment you've experienced. We take your concerns seriously and would like the opportunity to look into this further. We'll be sending you an email shortly to address the material concerns you've raised and to assist you with your request. Thank you for bringing this to our attention, and we appreciate the chance to make things right.