MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Paul S.
Sep 19, 2024
Horrible customer service
Horrible customer service, 3 emails with no reply. Product ordered on Sept 10. ( today is Sept 19) and no reply, no product and zero satisfaction.
Response from MrFluffyFriend™Sep 20, 2024
Hey Paul, We apologize for the trouble you're facing. That's gotta be super annoying, and I really feel for you. It looks like one of our customer care folks is already on the case, helping you out. There's a chance our emails might have taken a detour into your spam or junk mail. Could you do me a favor and quickly glance through those folders? Sometimes emails get a bit lost and end up there by mistake, even when they're important. Thanks so much for bearing with us, and we're doing our best to sort this out for you as quickly as we can.
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Karen K.
Sep 17, 2024
The dog bed looks nothing that is on…
The dog bed looks nothing that is on there web site.69.00 for Ex large I have a springer spaniel it is so cheap the sides fall in and is very flimsy. IT ALSO SAYS NOTHING ABOUT IT NEEDS TO BE RETURNED TO CHINA AND ALSO BE TRACKED.if you return you have to pay the shipping .Looks like Im IM OUT 69.00 so frustrating.
Response from MrFluffyFriend™Sep 17, 2024
Hi Karen, I'm really sorry to learn about the trouble you've had with the dog bed. That's definitely not what we aim for. One of our friendly support folks is on the case right now and will be reaching out to you by email really soon to help sort things out. Thanks so much for bearing with us while we get this fixed.
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Netty T.
Sep 14, 2024
Paquet pas reçu après 1 semaine!!!
J’ai commandé il y a 1 semaine et je n’ai toujours pas reçu mon coussin. J’espère que ce n’est pas une arnaque!!!
Response from MrFluffyFriend™Sep 15, 2024
Bonjour Netty, nous sommes désolés d'apprendre le problème concernant votre commande. Il ne s'agit pas d'un scénario habituel et nous aimerions vous aider. Malheureusement, nous ne pouvons rien vérifier sans numéro de commande. Veuillez nous écrire à l'adresse [email protected] pour que nous puissions vous aider davantage. Nous vous remercions de votre compréhension.
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Consumer
Sep 8, 2024
Borders on fraud-- lumpy, flat, my dogs avoid them!!!
Horrible-- understaffed and lumpy-- no support at all !!! I had to "place" my dogs on the beds as the did not like them. They both lasted less than three minutes and refuse to go back. They are horrible and uncomfortable for my pets! I will be contacting the company for refund-- again, these are horrible! I will be contacting the company for a refund and notifying PayPal of fraudulent advertising! These are certainly not was was described--oh, and they smell!!! Okay, they did refund me 25%--which means I did pay about $128 for two beds that are virtually worthless. AVOID this product!
Response from MrFluffyFriend™Sep 8, 2024
Thank you for bringing your concerns to our attention. I’m truly sorry to hear that the beds have not met your expectations and that your dogs are not comfortable with them. This is certainly not the experience we want for our customers. We’re also sorry to hear about the smell and any discomfort caused. Our goal is to ensure that every customer and their pets are satisfied with our products, so we appreciate your feedback and we will be sending you an email shortly to work on addressing these issues promptly. Thank you for your understanding, and we look forward to resolving this matter for you.
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THIELEMANS
Sep 4, 2024
A fuir
Point de vue qualité, 0 pointé. Passé en machine a 30° et revenue difforme puis le chien s'est une fois etiré et à fait des trous faisant sortir le rembourrage. Concernant l'aspect posture, la bordure n'jamais tenue et s'est afaissée des les premiers jours. Fausse fourure antibacterienne,archi faux. Pour le fun j'ai fait un test et la boite de petri a bien fait pousser des colonies de bacteries.Concernant le remede antistress, aucune certitude de l'apport pour notre loulous. Donc object a fuir car ce qui est decrit est en tout point mensonger. Bien triste d'avoir dépensé 70 euros pour un produits de si mauvaise qualité qui aura tenu 6 mois
Response from MrFluffyFriend™Sep 5, 2024
Merci d'avoir pris le temps de partager votre expérience avec nous, Thielemans. Nous sommes désolés d'apprendre que vous avez été déçu par le lit. Il semble que votre commande date de 2023. Bien que nous ne soyons plus en mesure de vous aider en matière de retours ou de remboursements, nous apprécions vos commentaires. Cela nous aide à améliorer nos produits et services pour l'avenir.
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MARTIN C.
Aug 27, 2024
Return to China
After I had made my order, unfortunately my dog of 12years didnt have a chance to use it, as he died sooner than expected. I had bought this bed (£71 btw) hoping to relieve some of the stress and anxiety that he would be going through. On writing to explain my situation, and maybe return and receive a refund so I could place memorial plaque in my local pet cemetery (PDSA Woodford). I was quickly informed that their return policy involved sending item back to manufacturer in CHINA! I was extremely surprised/shocked at this, as I hadn't heard of sending anything back to country of origin before. Not only didn't I have the money approx.£40 to do this, but hoping it would reach destination and I would receive any refund seem highly unlikely. So I donated bed to PDSA as a thank-you. Please be aware of this policy which I do not think is fair or should at least be made visible on website.
Response from MrFluffyFriend™Aug 27, 2024
Thank you for sharing your experience, Martin, and I’m deeply sorry to hear about the passing of your beloved dog. We understand how difficult this time must be for you. One of our customer support representatives has already sent you an email regarding your concerns and is awaiting your response to assist you further. We truly appreciate your feedback and are looking into the situation to see how we can help. Please don’t hesitate to reach out if you have any other questions or concerns.
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GB
Aug 26, 2024
Bad choice.
First of all, the bed is not what one is led to believe. It is floppy and too thin. Secondly I made a mistake and ordered duplicates. I wrote and was told the return address was in China. I did not think that was a goid choice as the address on the incoming package was from NJ. MAKES NO SENSE. I asked to return it there but just received the same lengthy return form to fill out going to China. Beds are not worth the price.
Response from MrFluffyFriend™Aug 27, 2024
Hey GB, Thank you for reaching out and sharing your thoughts with us. I'm really bummed to hear that the bed didn't live up to what you were expecting, and I'm sorry for any mix-ups with the return situation. It looks like you're already chatting with our customer service folks, which is great! If you're still in need of a hand or have any other questions, just shoot them an email back. They're more than happy to sort everything out for you.
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Rachel D.
Aug 26, 2024
Terrible company, avoid at all costs
Terrible company, do not order from them. They still have not refunded me for a dog bed that never arrived. Customer service correspondence appears to be AI generated. AVOID AT ALL COSTS. Much better products available elsewhere.
Response from MrFluffyFriend™Aug 27, 2024
Thank you for sharing your concerns, Rachel. I'm sorry to hear about your experience with your order and the refund process. It looks like you are already in contact with our customer support team. Please wait for a response from our representative, who will assist you further.
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