MrFluffyFriend™Reviews of mrfluffyfriend.com

Rated 1 out of 5 stars 2 days ago This site is a complete fraud This site is a complete fraud. Based in China quality of product non existent. Tried to return at cost only to have it redirected to my address. Company does not exist. DO NOT WASTE YOUR TIME. Date of experience: 30 November 2023 This reply from Mrfluffyfriend is bullshit. Reply from MrFluffyFriend™ 4 hours ago Thanks so much for reaching out with your thoughts, Alicia. We're really sorry to hear that you've been having a tough time. It looks like you've already reached out to our customer support team. If you're still not happy with how things are going, you can always send us an email. Your feedback is super important to us, and we're all about making sure things get better for you.

I ordered a 50cm grey cat bed and when it arrived, it resembled nothing like in the picture. It arrived in a vacuum bag, so was considerable flatter, but this was packaged in a black bin bag with a Chines label on the inside - no packing info, no branding, nothing. When I popped a small hole in the vacuum bag, as expected it expanded a little, but only to about 4 inches thick. Put a cat on that and it will never support its weight and provide the comfort that they claim. This product was supposed to be about 12 inches thick. I was also under the impression that this was a legitimate Western company selling high quality pet bedding. How wrong I was. This is essentially a Chinese reseller duping the public into forking out vast amounts of money that can be purchased on Alibaba.com. Mrfluffyfriend drops 60% off its " retail " price to bring a bed down to £32. But think about this.... You can buy the same bed for $3.20 on alibaba.com and not feel like you've been mugged. As per their claims, they offer a 30 day money back refund. So I exercised my statutory rights ( UK consumer law ). I was met with an email offering 15% discount and told it was their policy that I pay for return postage. ( Under UK consumer law, we have the same rights to return a product and have the seller pay for return postage, as though we had purchased it in person or from a UK company, our consumer law includes the same rights to a refund + the seller paying for return postage regardless of where the seller or company are based for ALL online purchases ). I received another email back stating that they'd offer me 30% off and I could keep the product but it was their company " Policy " that the buyer pays the postage. HELL NO. YOU the seller pays the postage. Regardless of what policy they have, policy does NOT over rule UK consumer law. I also, as per scam-detector.com website ) , they score 8.6/100 - this very low score is tantamount to a SCAM. I do not expect to hear from them again, so I decided to share this experience with you to help stop these thieves from stealing your money and selling you cheap and nasty mass produced rubbish. If you want your money back then do this. For those who do not know this ( this works in the UK, most probably in the EU and most probably in any western country ) - Provided that you have attempted to get this resolved and you have a paper-trail ( such as an email chain ), approach your bank, tell them that you've been ripped off by an online seller and tell them you want to do a chargeback ( Visa and mastercard do this with debitcard payments ). You bank will give you an email address and you must forward your email chain direct to them - this is evidence. the banks will reimburse you and then chase up your debitcard company to pay the bank back. You can also do similar on ALL creditcards. Do not let these thieves ruin your Christmas. I also recommend unsubscribing from their mailing list and every time you see their adverts, block and report that advert to the likes of Youtube, msn etc AVOID THIS COMPANY AT ALL COSTS.

I ordered three different beds. Originally was going to just get two, but there was a special and I decided to change one out right after ordering to a different size. Customer service made the correction and said I needed to pay the difference. When I brought up the special, I was just told the difference needs to be paid. I strongly thought about canceling everything, but decided not to. Pictures of the products looked great so took the risk. The actual beds are lopsided and do not have adequate cushioning in the middle. Website makes it appear that the 30 day moneyback guarantee is not a tough process. Read through everything and contacted by email. Product was shipped to me from New Jersey and when I went to print out the return papers is when I found out I needed to ship to China. As I started to question that, I was no longer receiving any replies from the company. Going back and looking at some of their history, this is basically the scam. Better Business Bureau has complaints with the same. Do not give them any of your money!

I can’t write a review on the product as I haven’t received it yet 12 days over the expected delivery day. I’m beginning to wonder whether I’ll ever get it. I ordered two items.

I ordered the XXL brown dog bed. Bed looks nothing like the pictures. Its Not memory foam, it barely even has filler. Part of your body will hit the ground if laying on bed. Return is a joke. Original packaging and send back to China. I would Not purchase. Positive Reviews are all AI, or paid for.

I did not receive my order

Waited eleven days for a bed nothing has arrived no reply from my emails. Terrible company.

Didn’t receive the bed. Been over two weeks. Is this a scam?