MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Jeremy G.
Dec 11, 2024
Really poor service Placed my order on…
Really poor service Placed my order on the 23rd November and not had any communication (apart from asking for a review and sales emails) and still not received the goods…. Very frustrating and disappointing…..
Response from MrFluffyFriend™Dec 15, 2024
We're really sorry for the trouble this has put you through, Jeremy. We noticed that you've been in touch with our support crew through email, which is great. Keep chatting with them, they're on it! We're all about fixing this issue for you as quickly as we can, so bear with us a bit longer. Your patience is seriously golden, and we can't thank you enough for it.
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J M D.
Dec 11, 2024
Scam
Scam, horrible quality. XL bed arrived in a vacuum packed Ziploc sized bag, and that’s about how much support a dog can expect. Return policy? Look closely. You cannot return it. Unless you are willing to pay hundreds of dollars to send it to China. Ask for their return “forms” before you buy, and you will see. Avoid at all costs. I am disputing with VISA.
Response from MrFluffyFriend™Dec 15, 2024
Hi J M, we’re sorry to hear about your experience, and we understand your frustration. One of our support team members has been assisting you, and they will be in touch again to continue addressing this issue. We want to ensure you’re satisfied and will do our best to resolve everything. Thank you for your patience.
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Jeff
Dec 11, 2024
Poor quality in the bedding area
Poor quality in the bedding area. Not much support. Dog uses old bed and not the new one. For price would prefer a refund. Not the quality that we expected. Sorry.
Response from MrFluffyFriend™Dec 15, 2024
It's a real bummer that the bed didn't turn out as you had hoped, Jeff. Our friendly customer support folks are eagerly waiting to hear back from you through email so they can tackle this issue. Whenever you get the chance, drop them a line and they'll do everything they can to sort things out and find a fix that works for you. We really appreciate you letting us know how you feel, so we can keep improving!
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T.J. R.
Dec 10, 2024
I can't review what I haven't got.
I can't review what I haven't got.
Response from MrFluffyFriend™Dec 10, 2024
Hi T. J., I just wanted to shoot you a quick note to let you know we've sent you an email with an update. It should've hit your inbox a few minutes back. Take a peek and see if that covers everything you need. If there's anything more you'd like us to help with, just respond to it. We totally get it if you've got questions! And thanks for sticking with us through this. Cheers!
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Janis L.
Dec 10, 2024
I ordered my dog bed from these people…
I ordered my dog bed from these people on November 16th and still haven't received it 🙃 I will never do this again have messaged them alot can't give me a definite answer as to when it will be delivered
Response from MrFluffyFriend™Dec 10, 2024
We’re truly sorry for the delay in receiving your order, Janis. One of our representatives is already looking into the situation and will provide you with an update shortly. Please rest assured that we are doing everything possible to resolve this for you. Thank you for your patience and understanding.
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Dale B.
Dec 10, 2024
Absolutely the slowest delivery by far
Absolutely the slowest delivery by far. If i knew i would have never bought anything from these folks.
Response from MrFluffyFriend™Dec 10, 2024
Hey Dale, we're really sorry for the hold-up with your order. One of our team members is already on the case, checking things out and will be in touch with you soon to let you know what's going on. We totally get how frustrating this can be and we're working hard to sort it out as quickly as we can. Thank you so much for sticking with us and for being so understanding.
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Anke
Dec 10, 2024
Ich habe ein Hundebett bestellt da es…
Ich habe ein Hundebett bestellt da es optisch viel zu klein war habe ich es direkt über Hermes zurück gesendet. Jetzt soll ich trotz Nachweis von Hermes das Hundebett über Klarna voll bezahlen da der Rückversand direkt über China hätte laufen müssen. Auf meine Email s erhalte ich keine Antwort mehr. Also bitte nichts über diesen Anbieter bestellen .Es gibt nur Ärger !!@
Response from MrFluffyFriend™Dec 10, 2024
Hallo Anke, Es tut uns leid, von Ihren Erfahrungen zu hören. Da keine Bestellnummer angegeben wurde, können wir Ihren Fall leider nicht in unserem System finden. Bitte überprüfen Sie Ihren Spam- oder Junk-Ordner auf Antworten unseres Teams, da unsere Antworten möglicherweise dort gefiltert wurden. Wenn Sie immer noch keine Updates erhalten haben, kontaktieren Sie uns gerne erneut unter [email protected] mit Ihren Bestelldaten, damit wir Ihnen weiterhelfen können.
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Mr Gil W.
Dec 10, 2024
so far it has not arrived !
so far it has not arrived !
Response from MrFluffyFriend™Dec 10, 2024
Hi Mr. Worsam, sorry for the delay. An email to update you was just sent a few minutes ago. Please check your inbox for the details, and let us know if you need further assistance. We appreciate your patience!
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