MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

Showing 4,835 reviews with 1 star · Clear filters

Mo
Dec 29, 2024
Voilà la suite harnaque avec fluffy !!!!
Voilà la suite avec fluffy !!!! Suite a l’évaluation ici - je reçois un message avant hier qui dit « Commande livrée « rien d’autre comme détail. Conclusion : cette société est malhonnête et vole de l’argent pour ne RIEN vous envoyer - aucune réponse aux multiples messages - c’est honteux ! Ils vont être attaqué !!!!! Je veux être remboursé pour ce coussin jamais libre !!!!!!!!!!!! Arnaque gigantesque !!!!!!
Response from MrFluffyFriend™Jan 3, 2025
Bonjour Monard, nous sommes vraiment désolés d'apprendre les tracas liés à votre commande. Ce n'est certainement pas ce que nous souhaitons pour vous. Nous sommes en train de vérifier cela maintenant et nous vous contacterons bientôt pour y remédier.
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Anna H.
Dec 28, 2024
No improvement most disappointing
I initially ordered this on 21st October hoping it would soothe our much loved Whippet leading up to the fireworks in November. I waited for delivery and it didn't arrive for weeks. In the meantime I bought another 2 beds. 1 was £35 which I returned when I found one the same in Lidl for £12. Mr Fluffy Friend, advised I could return at my own cost which was £29 due to the weight and return to China. They agreed to eventually refund me 30% of the cost and suggested I gift it, which I did for Christmas only to find the side of the bed was threadbare! I have requested a full refund of the remaining amount. I hope they see that is the right thing to do.
Response from MrFluffyFriend™Jan 3, 2025
Hi Anna, We're really sorry about the hiccups with your order and return. It's not what you signed up for. Thanks for giving us a chance and bearing with us. We're reviewing this now and will be in touch with a plan.
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Michael Y.
Dec 28, 2024
My payment was taken immediately and I…
My payment was taken immediately and I never received the merchandise. I wrote two inquiries and have to constantly ask where is the merchandise I purchased or a refund. BE CAREFUL.
Response from MrFluffyFriend™Jan 3, 2025
Hi Michael, we're really sorry for the trouble and delays with your order. It's not fun to wait. Sorry for the delay in getting back to you! Our customer support team has been receiving a lot of emails and are working hard to catch up.
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Rich B.
Dec 28, 2024
No product and no response
Ordered on Dec 2nd and still no product and no response. Do not order this product because you will never receive it!!!
Response from MrFluffyFriend™Jan 3, 2025
Hi Rich, we're really sorry that your order hasn't arrived and you weren't kept in the loop. That's not cool. Our customer support team has been receiving a lot of emails and are working hard to catch up.
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Nancy B.
Dec 28, 2024
Missing order
I have not received my order that I placed the first week of December 2024! That's a problem. I've sent 3 emails trying to follow up with you
Response from MrFluffyFriend™Jan 3, 2025
Hi Nancy We're really sorry to hear about the wait with your order and the lack of updates. That's not what we want for you. Thanks for letting us know, we're on it.
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Angie N.
Dec 27, 2024
Disappointed Customer
I see several reviews have the same problem I am experiencing, non delivery of package. My package was ordered December 13th and is still in route. Your customer Service is terrible. I would like to cancel my order. I'm still waiting on a response to my email and chat from 2 days ago. So disappointed, my daughter was waiting on this gift for her dog for Christmas.
Response from MrFluffyFriend™Jan 3, 2025
Angie, we're really sorry for the delays and lack of communication around your order. It's not what you deserve, especially at this time of year. We're all over it and will get it fixed up as soon as we can.
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EFL
Dec 27, 2024
I NEVER RECEIVED PET BED
I NEVER RECEIVED PET BED. I HAVE REQUESTED REFUND 3 TIMES AND THEY SAY NO. TRACKING SHOWS PRODUCT WAS NEVER RECEIVED BY USPS. CUSTOMER SERVICE ABSOLUTELY NO HELP. SEEMS THEY TAKE YOUR MONEY BUT DON’T ACTUALLY SHIP THE PRODUCT. READ INDEPENDENT REVIEWS. SORRY I DID NOT READ BEFORE ORDERING.
Response from MrFluffyFriend™Jan 3, 2025
Hi there, we're really sorry for the trouble with your delivery and the refund. It's not the experience we want for you. We're on it and will sort it out soon.
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Larry S.
Dec 27, 2024
Crooks. Plain and simple.
I ordered on 11/30. The label was created but the package was never given to the US postal system. Just like the other 1500+ people who say the EXACT same thing. This company is a scam. They are not good people. They ruined Christmas for a lot of people; willingly and knowingly. Exercise your rights and cancel/contest the credit card charge. MrFluffyFriend is NOT your friend
Response from MrFluffyFriend™Jan 3, 2025
We deeply regret the distress this experience has caused you, Larry. We understand how upsetting it must be not to have received your order in time for the holidays. Your feedback is being taken seriously as we work to address shipping issues and improve our processes. If you’d like to discuss your concerns further, feel free to reach out to us directly via email.
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