Kate L.
Unacceptable customer service, bad quality stuff
The bed went damaged after the first wash (on delicate cycle!). Customer service is unacceptable - they do not refund, although on the website they stated "full refund guaranteed", just offer 15% discount. And they continue to blame me washing the bed on an incorrect cycle. All attempt to get to the manager are useless. Horrible service. Never ever again!!!! They responded to this review saying someone sent me an email. I have not received any new emails from them. The last email I got on Feb 13th, someone repeated that they don't want to refund for the item that I unfortunately bought, no matter what they website said. They are liars. Update: they contacted me recently (several months after the incident) and offered full refund, asking to update my review. Ok, I am doing it. I have got the refund. They had to do it earlier, though. I don't want to remove it, but add a one star.
Response from MrFluffyFriend™Feb 16, 2024
Dear Kate, We apologize for the inconvenience you experienced with our product and service. One of our representatives is handling this case and has sent you an email. Feel free to respond to it. Your satisfaction is our priority. Sarah Team MrFluffyFriend™