Dr. Bruce B.
Poor customer service
Poor customer service! I purchased multiple items this season (over the last two months) and had an issue with one item. The 24 inch white RGB ceramic tree. The lights will either stop changing or change to an odd color combination and freeze. I reached out twice to customer service about the issue. The only way for me to “fix” the issue is to unplug the tree and plug back in. The person at customer service “Serenity” responded three days after my first contact and then again asking for more information. I am still waiting for a resolution. Service is so poor that “Serenity” asked for proof of purchase and date of purchase, I bought directly from Mr. Christmas…. She did not even bother to look prior to her cut and paste response. So, I simply guess I am out of the 150.00! All I asked for was a tree that worked so I could have for Christmas.