Mr. ApplianceReviews of mrappliance.com

Its a scam. You call for appt they say its $ 119 . They cant give you a quote the tech has to do it. I said i know its the lock because i broke it. They said guy must look so he came and told me 450$ insane ! I cant say who to call but im going to post an alternative here when i figure it out.

They repaired my dishwasher in October for 225 dollars. Last week my dishwasher started having the same problem so I called them to come fix it. They were supposed to get here between 3:30 and 4:30 on Tuesday. At 5:45 the technician called to ask me if it was having the same problem as last time. When I told him yes, he told me it was gonna be 517 dollars for the part not counting labor. I can buy a new one for that, no thanks. He refused to come out and look at it so I had to wait a week to get a real technician out to fix it. Don't waste your time or money!!

I use this company for the first time to fix my icemaker and dryer. Technician charged $139 to do absolutely nothing. He told me it would be $1900 to fix a 10 year old dryer. Then he told me it would be $300 to cart it away. He told me that the icemaker was not repairable, and there were no parts available and I would need a new refrigerator. This is the worst appliance repair company experience I’ve ever had. I will never use this company again. They blow a bunch of hot air about their code of values, they certainly talk the talk, but they do not walk the walk. My advice is avoid this company.

I had the nicest appliance repair service today. Mr. Appliance (Mr appliance.com) Ramona. Same day appt, they sent an email with a picture of who was coming to my door, he wore an ID badge, he put covers on his shoes, very clean and polite, explained the problem, ordered a part and will return before I leave on vacation. I couldn't be happier! Just wanted to share 😊. Date of experience Apr 10, 2023.

Terrible service. Charged 400 dollars to fix a burner that broke 3 days later. When came back third to charge other 400 dollars to allegedly replace a part. Screwed them all. 4 months later the burner doesn’t work anymore.

My interactions with the company were pleasant as there was always someone who answered their phones and the tech was extremely kind and polite. But to be fair my initial service experience was bad. However, Talk about redeeming themselves! To be honest I was frustrated with the service in the beginning as I had paid $320 to have a part replaced in my washer, which was only 1 year old. When the tech left the washer was still broken and erroring the exact same way. I had to wait through the weekend for them to come out again to be told that maybe my circuit board broke as well and that would be another $275.00. At that point, I would have paid for my unit twice, and knowing how crappy Whirlpool is I was not willing to do it. I just had to eat the money I just spent on it and needless to say, I was greatly frustrated. However, the next day a manager called me and I expressed my frustration with having put so much money into it and still have a broken washer. She impressed me and told me she would replace my circuit board at no cost to me! What?! Really!? Just when you feel the world is out for your money and humanity is all but dead, here comes a human being seeing reason and is willing to make it right. I am pleasantly surprised and will definitely recommend this company in the future.

March 10 marked 3 weeks since my dishwasher had been broken. I called Mr Appliance to come out and diagnose the fix. It turned out it was a repair that needed a new part. Over the 3 weeks I called the maker of my appliance and Mr Appliance 3x, going back and forth. Every time I called Mr Appliance, I was told something different (we submitted the paperwork and are waiting to hear from the company authorizing your repair but they would order the part so it was on hand, then, we resubmitted everything they wanted and they have approved the warranty, then I couldn't even reach them by phone). The third time, when I couldn't reach them by phone, I was on the phone with the manufacturer. The manufacturer also could not reach them. The manufacturer gave me a code authorizing the repair, due to the inconvenience I had been experiencing. I called Mr Appliance and *finally* got through to someone. I was told they did not have the part on hand (which I'd been told earlier that they did) and would have to talk to someone else in the office, and that they'd call me back by the end of the business day. I made an appointment for the following morning, via their website, for the repair. Two days passed. I did not get a phone call, and I did not get an email. I received a call from Mr Appliance two days later to schedule service for my repair. I patiently asked to be referred to a supervisor, since I wanted to leave a complaint, and had never spoken to the person who called, and did not feel they deserved my ire. I was connected with the supervisor, Jane. I explained calmly that I had to move on with a different company due to an inability to contact Mr Appliance, and that I would like my diagnostic fee back due to the inconvenience I had experienced due to Mr Appliance's negligence in correctly filling out paperwork. The supervisor was condescending ("I'm sure you can understand we can't just do repairs for free, can't you?") and extremely rude. While she did apologize for downed phone lines, on the day I couldn’t reach them, making it hard to contact Mr Appliance (I got through only that one time), she refused to apologize for anything else. She also tried to guilt me, saying she thought she was doing me a favor and that she was doing "a good thing" by ordering the part immediately for us, while she was working from home. This falls flat on its face considering I'd been told the part was already on hand, and that this was during *normal business hours.* This is absolutely unprofessional. A business should not guilt its clients, insisting they are doing them a favor by *doing their job.* She insisted that my narration of my experience had not happened ("I was in the office when the girls called you, and they didn't say that") and that she had called several times and left me voicemails (she has not, neither I nor my partner have any record on contact) and that they had communicated with me to cancel the appointment that I made (they did not). She used a raised voice to speak with me, frequently interrupted me, and kept insisting that unfortunately we were at an impasse and just couldn't understand each other. The latter insistence is preposterous. I am a customer whose appliance has been out of service for weeks, not a friend with whom a disagreement is being had. I continued to insist that interrupting your customer, gaslighting them, and speaking condescendingly to them in a raised voice is not a professional course of action. The supervisor then snapped "fine, I'll send you your hundred dollars." And proceeded to hang up the phone on me. I have given Mr Appliance a grace period of two weeks in which to refund me the cost of my diagnostic fee, and have not received it. So I am now posting this review. While I had a positive and speedy repair with Mr Appliance in December of 2022, and would have recommended them then (as I chose to go with them for this repair), I would absolutely caution anyone against working with them. It was a horrible experience and I am badly shaken. I am also out money that my family sorely needs.

I had Mr. Appliance come out to my home. The company sounded professional and presented as professionals. The tech had great conversation. He gave me 3 different estimates for the same issue. It appeared he did not want to repair my washing machine. Slick talker. After getting me from 480 to repair it went to 780. I had to go out to purchase a new washer. I paid almost 150 dollars for his professional advice. It was a scam and ripoff.