Mr. ApplianceReviews of mrappliance.com

Thomas came out to fix our dryer. He worked so hard, really cared, and was a knowledgeable technician. Thomas went above and beyond to help fix our dryer.

They ALWAYS say the panel went out regardless of the type appliance and try to charge you more than you paid for the appliance. WORST repair company EVER!! RUN!!!

My experience was fantastic. I searched for my oven door hinges and found the item I needed straight away. The site told me the item was in stock and ready to be dispatched. After purchase, I received an email telling me my order was being processed, I then received another email on same day telling me my order had been processed. Even better, the following day I received a third email telling me my order had been dispatched to Australia Post. All up, a great experience I would definitely use MrAppliance again. One last point, the price was better than other sites I checked out.

They came out and did a diagnostic on our washer then ordered parts. A week later (without a washer), we were told that our motherboard was fried and that the total cost would be over the cost of a new washer. We were still charged for the diagnostic even though they didn't catch the issue. I called to talk to them, but they still changed us. Incompetent, do NOT recommend.

Fantastic company. Very responsible and very competent. They have diagnosed and worked on multiple appliances for us and did a fantastic job. Even given supply chain challenges and paying their employees fair wages they are reasonable. Others complain about prices and waiting on parts. Mr appliance seems to do all they possibly can to get parts. If you think about it, it would not be to their advantage to drag their feet on purpose they want their money. I am very pleased with their service.

Dishwasher stopped working first of august they came out said it would be 360.99 to fix the panel went out dishwasher just 3 years old had to give half for a deposit took month for part to get in paid rest upon repair last from august 22nd till oct 24 went out again said faulty part no charge reset button worked again till nov 9th reset again was notified today on nov 17th be end of dec or first of jan till part comes in then i am sure it wont be here then either i would not have repaired but it is a 800 dollar dishwasher but i will never use them again they cant get parts and put you off month after month poor business the worse i have ever used and my dishwasher still not working this is uncalled for warning dont use them

Totally disappointed in their reasonable person standard for customer service & pricing. Call made an appointment no problem or issue, tech showed up on time is to why I am giving a least a 2 stars. Day before this appointment I was on the phone with GE for over 2 hours going through problem solving my situation where my oven door was in locked position and would come off. Explained the all to the company before I made appointment. After tech was here for less than 5 MIN to push one button cost $109.00. Of course tech explain he has nothing to do with the price, So I called the office, even spoke to the manager. I did explain that listen as a homeowner ,a business person I understand something must be charged for the techs less than 5 minutes to push a button and his gas but if we are being reasonable here gas and less than 5 minutes should not cost $109.00. Literally not using one tool or pulling nothing apart to be clear in my statement to the manager; it took me longer to explain the 2 hour phone call of all I the homeowner done on the phone. I ask if they could lower the price due to the situation not being nothing but a button. CLEARLY answer is no. Stated just me calling in to there office cost them $35 alone for marketing purposes. Then went on to explain that all the other companies would just replace parts and charged a tone so that wouldn't have to come back out REALLY.... I feel clearly in my opinion that this company is about money not the customer or a reasonable person standard for my situation. I respect local business and understand that anyone's time and gas are important but literally this company is around the corner from my house, and literally was less than 5 min to push one reset button. So nicely the conversation went no where with having 2 different opinions. Its extremely frustrating that a company is all about the money , Not community and a reasonable person stand that clearly being overcharged. Lesson learned for me on this one.

The staff are well trained in behaving in a professional manner, and they are proficient in their work. However, beware of the businesses that are money oriented and not customer oriented. They advertised that their trucks are well stocked – not so. I have an average yet popular Whirlpool/Kenmore model. My unit was not cooling well and needed to auto defrost but was unable because it had frozen over. The tech checked it out and said it needed new parts and that he did not have the parts so had to order. He did assist in resetting manually which is all that it truly needed. I researched the problem after he left and for a Kenmore less than 5 years old and a reset would be the proper, and most economical solution. I also had asked him about the issue of melting ice, and he said not a problem but it left quite a mess to clean up. Luckily, there was minimal damage. The original charge with the unneeded parts would have been over five hundred dollars, almost half of what the unit cost new. I called the next day to confirm that the parts ordered were absolutely necessary and they of course said, oh yes, blah, blah, blah. I then called for a second opinion which informed me all would be fine and not to take the bait. I called once again to appeal to Mr. Appliance, and they then were willing to lower the charge to the 110 dollars service call. Oh, but when I received the new invoice, they had tacked on two additional sixty-five dollars restocking fees for the parts they should have had in the first place (costs of parts approx. $25 total). For all I know they could have cancelled the order and never received the parts needed into their inventory. I will let you be the judge as to who you would like to manage your appliance repair.