National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Michael B.
I had the Samsung people out since the ice maker was not making ice. They changed the ice maker and it turns out that the thermistor in the freezer was bad so the freezer was not cold enough. Randy from Mr.Appliance did some troubleshooting and identified the thermistor. He replaced it today and it appears to be working again. Randy was very thorough and very courteous. I will use Mr. Appliance again and recommend them to my friends and family.
Leslie P.
Mr. Appliance out of St. Albert was just at my home for a service call on my oven. Cody was on time, courteous, knowledgeable, and friendly. He did his work in a timely manner. Also Olivia with customer service was excellent to deal with and contributed to my overall feelings of having been treated well.
Kate D.
Communication, both through email and text, is excellent. The call before arriving is a great feature. My service tech., John, was on time, knowledgeable, efficient, and very pleasant. I will definitely call Mr. Appliance next time. Kate
Michael F.
Had Mr.Appliance of West Loop out to repair dishwasher. Charged me $220 for repair. Wasn’t properly fixed, & the problem returned a week later, but Mr.Appliance never did. Wouldn’t set a scheduled appointment for return service, & lied about it. No call, no show, & was given the run around trying to get them to come back. Asked for a refund & was ignored. Complete theft. This company is a huge fraud. It’s never “A good day at Mr. Appliance.
Matt D M.
3 months ago they came and 'fixed'/replaced the heating element in our dryer. The warranty with them is apparently only 90 days. 3 months later we have run into the same problem. They didn't offer anything to deal with the issue. We would just pay again for the same fix, they didn't care. Their 'fix' went barely outside of the warranty period and dropped off. I don't understand how anyone can see this as anything but a scam.
Ken C.
My Maytag dryer light wasn't coming on & the dryer continued to run while the door was open. Gregory from Mr. Appliance came and diagnosed the problem quickly as a simple door switch replacement. He also cleaned some lint from the lower section and checked the airflow to ensure it was operating well since my tenant said it wasn't drying well either. He even checked the washer spin cycle. But he said there was absolutely nothing wrong with either machine other than the dryer door switch. So, with my approval, he ordered the part and had me sign/pay for $311. He came back 2 days later but the part wasn't right since the dryer had apparently been put together from 2 different machines. So another two days and he came back with the right part. It took about 10 or 15 minutes to remove the old one and install the new one. I was happy with the work but confused about the charge since the lady on the phone said I would only be charged for parts & labor. I looked it up on ebay and the part was $5-$10. I understand they do a markup and/or use better approved parts, so I'd understand maybe $20 or $25. But I was charged something over $50 for the part. And the labor was $258. (Numbers approximate by what the secretary told me and what I could remember.) But that was all decided on the first visit before the job was complete. When I called to ask about those charges, I was told the prices are set by Mr. Appliance for the given job as well as for the 1 year warrantee. Regardless, I told the owner, Mr. Scott Kneer (937-287-3232) that I thought it was hard to understand how they could charge that much for the part and labor of about the easiest job they could do. It seems like gouging to me. He was obviously unwilling to budge and there was nothing further I could do. I was not rude and didn't push it since it was out of my hands. Gregory did do a good job. But it was only worth about 1/2 what they charged, if that. I told Kneer I would NOT be using them again.
Roy
Called the local office of Mr Appliance, waited more than a week for repairs, which were completed 7-27-22 with the assurance that I had a one year service and and repair warranty, 1st week of May 2023 the dryer again stopped heating. Called Mr Appliance and was surprised that the office no longer existed. After many calls to other Mr Appliance locations in my state, no response. Contacted Neighborly, the parent company of this company, "in short they don't care" I consider both the Franchisee and Neighborly company scam actors and you should run from them and any business Neighborly is accociated with. As a side note, sent several emails to Mr Appliance the home office, and Neighborly home office, no response. Confirmed scam companies.
William K.
Called to schedule an emergency repair. Answered all the questions asked from either the dispatcher or on call service. Had no return call.....
