National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
Mr. Appliance (mrappliance.com) has 328 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing328 approved reviews, newest moderated first
Laura T.
Jonathan was prompt,curteous, professional, and friendly. He was able to take the doorand bottom of our LG gas range, and determine that nothing was left of the plastic lid that had slipped through the slit in the bottom of the oven. Within 45 min start to finish the problem was fixed. Thanks so much Jonathan for your expert service call!
Sandra S.
Made my appointment 2 days before "appointment". Was told it would be Friday between 8-5. Confirmed they could work on the refrigerator freezer ice maker and also on the ice machine. Even provided the manufacture names. NO call from the company to set even a 4 hour window. So finally at 3:00 I called their office. By the way, all the conversations with the office were with Brenda. Brenda told me at 3:00 he was on a call and I was next. So at 4:30 no seviceman and no calls so I called their office again because they advertise their hours 8 - 5. The office was closed already at 4:30 and I could leave a message for Monday. the service man finally called at 10 after 5 and said he could be here in 10 minutes if I hadn't given up. He arrived at around 5:30. I showed him the refrigerator and then the ice machine in the patio. He proceeded to tell me he doesn't work on commercial ice machines. Further, he did inspect the refrigerator ice maker and found a valve outside the machine would need to be ordered and replaced which the part costing over $120 would arrive Tuesday. My assistance to move the refrigerator forward was requested. I have a shoulder injury but still assisted to get the job done. The entire cost for a service call which only involved the refrigerator ice machine IF I had accepted the estimate was in excess of $425 plus tax. I declined and was still charged $120 for "time" that took less than 20 minutes. So whether the company refunds "the gift", there was NOTHING accomplished. There is VERY POOR communication in the Mr. Appliance office and apparantly all about getting the $$$. There was no call to set up the 4 hour window of time and there was no communication between the office and the serviceman since the serviceman was no aware of the ice machine even though I spelled it to Brenda. I would NOT recommend anyone "gifting" that much with no regard for their customers and such poor communication with their service technicians.
RICHARD B.
The repairman was on time, and the ordered parts came in pronto. The dishwasher now works like a champ.
natalie G.
We scheduled three appointments where the technicians did not show up. After calling when the technicians did not show up, each call representative stated that a manager would call us. We have made multiple calls to the company, have left messages, and have begged someone to call us. Unfortunately, our dishwasher is still broke, and we have yet to hear back from anyone.
Lj
Brandon came out this past Wednesday install a gas line. He never bothered to measure the size line he needed. All he said I guess I shouldn't have eye balled the measurement. The part was too short. He had no solution for us. My husband told him to leave the part, and he would figure something out. Your company had the nerve to charge full price. We are still waiting on the manager to call us back. Worst service and customer service.
Jerry T.
New owner and great service. Talk about people that knows what they are doing and would recommend them to anyone.
Courtney M.
WORST company EVER. Do not waste your time with this company. They do not schedule calls as they say, they do not show up and the customer service is by far the worst I have ever experienced in my life.
Jojo J.
Technian told us the board of our refrigerator was damaged and we needed to get a new refrigerator immediately. Didn't add it to the receipt diagnostics. The receipt said everything was working as intended when it wasn't. It is a scam to get people to get them to come back out for an additional diagnostic service for twice the cost of the first.
