Mr. ApplianceReviews of mrappliance.com

This company is the absolute worst. I would not recommend it to anyone. The customer service is almost as bad as the extremely high pricing and unreliable repairs. I’ve spent thousands and thousands with this company and I’ve gotten nowhere. My freezer is still broken. Avoid them at all costs.

Washing machine issue – extremely poor service. I was told the drum needed repair on Aug 4th and that the part would arrive in two days. It has now been 3+ weeks, and nothing has been resolved. I was charged an exorbitant amount upfront. I requested a refund so I could get the dryer repaired elsewhere, but they are refusing to return the money. I've now been without a working dryer for four weeks. A customer service representative claimed the case was escalated to a supervisor, Melissa Maxwell, but she has not returned my calls. Every time I follow up, the team offers a new excuse for why she hasn’t contacted me. This company is completely untrustworthy. Based on my experience, I would strongly advise others to stay away

Mr Appliance is a company built on scamming customers one at a time. Maximizing each service call through deceit and lies. They have zero qualifications and they are a nationwide business. Pick any location you like and look at the BBB report as well as trust pilot. These are not sources that they can manipulate and pay off like Google allows them to. I'm in Hot Springs Arkansas and they advertise my area from Sherwood which is almost 100 miles away. Locally owned and operated we promise. A complete lie. They are one hit wonders and I've been in business here for 22 years. I could just be quiet the only thing that aggravates me is why these companies build their self upon lies? When you start off lying to your customers before you even meet them how do you think it's going to go? Have a great day

Mr. Appliance Over the Mountain (Birmingham, AL) visited my home on May 6, 2025, to perform a diagnostic on my washer, which had essentially stopped working. Larry, the technician, was friendly and thorough. He explained that he could repair the washer but would need to order a part first. I was told that if I moved forward with the repair, the $99 diagnostic fee would be waived, and a $300 deposit would be required to order the part. I agreed and provided a check for the deposit. Larry returned on May 8, 2025, but unfortunately, the part did not resolve the issue. At that point, Larry advised that it would be more cost-effective to purchase a new washer. Since no repair was ultimately completed, I was told the $99 diagnostic fee would apply, and the remaining $201 of my deposit would be refunded via a mailed paper check. It has now been over two months, and I have still not received the $201 refund. I have emailed multiple times with no response. I’ve called repeatedly and left messages with the call center, and I also spoke directly with Derek several times, and each time he assured me the refund would be processed. I sent messages through social media, but again received no reply. On July 24, 2025, I filed a Better Business Bureau complaint, and Mr. Appliance failed to respond to my request. At this point, I'm incredibly disappointed with the lack of follow-through and communication. I understand that mistakes happen, but it should not be this difficult to receive a simple refund for services not rendered. I hope posting this publicly will finally prompt some resolution.

I very rarely leave negative reviews, but my experience with this company was so bad that I feel the need to warn others: run away, do not use this company. I have a 20+ year old side-by-side refrigerator/freezer that was freezing food. Over several weeks, I saw three different repairmen from Mr. Appliance of Katy and ended up spending over $1,050 on parts, labor, and movers. Yes, the refrigerator is now working—but only after wasted time, unnecessary expenses, and constant frustration. The first technician was polite but never checked the coils (critical on an older fridge, especially with pets in the house). Instead, he ordered $500 in parts. The second technician, Pablo, came to install those parts. When they didn’t fix the issue, he immediately ordered another $350 in parts—without even checking the refrigerator. By then, I had already hired movers to disconnect and move my stacked washer/dryer because the office confirmed he would need it moved. It wasn’t needed. When I questioned him, he tried to blame the washer/dryer. I confirmed again before the third visit, was told the washer/dryer needed moving, and once again hired movers—only to be blamed later that the technician couldn’t see other clients because he was waiting on my movers, something completely out of my control and something that could have been avoided if they had checked the coils when the movers were at my house the first time. My refrigerator is still not working properly after spending over $1050! I contacted the owner, Mr. Roberts, who assured me he would “take care of me.” His idea of that? A 10% off coupon text. This company wasted my time, my money, and showed no respect for the customer. The glowing reviews on their website do not reflect the reality of their service. I would never use them again and strongly urge others to avoid making the same mistake.

I would not recommend this appliance company. I purchased a refrigerator from them three months ago, and it has already stopped cooling properly. When I called customer service, I was put on hold for over 45 minutes, only to be told someone would call me back. No one ever did. When I finally got through to a technician a week later, they scheduled a repair, but the technician showed up late and didn’t have the right parts. Now I’ve been without a working fridge for almost two weeks, and I’m still waiting on a follow-up. For the amount of money I spent, I expected much better quality and service. Very frustrating experience.

I called for an estimate and was told it would be $380 plus tax. I thought that was pricy for what I needed, so I called around and found a reputable company to do the same thing for $208 plus tax. Watch your pocketbook with this company! I will never use them!

I called to set up an appt my fridge was constantly running. I asked for a same day appt. They confirmed then called 2 hours later and said they couldn’t come that they closed at 6:00 and would come the next day. I explained to the technician that the fridge was running constantly. He checked the temperature and said it was fine and the noise was normal. He adjusted the temperature. Never looked behind the fridge to check anything else. I paid the 119.00 service fee. I noticed over the next couple of days that the fridge was running longer. 10 days after the service call my fridge ran for 8 hours I called and left a voicemail it was a Saturday. I called another repair place and they came out in an hour. He told me the compressor was bad that’s why it was running so long. He would replace but it could cost up to 1000.00 to repair and he recommended replacing the fridge since it was 11 years old. He also didn’t charge for the service call since he was only here for 15 mins. I would NEVER use Mr Appliance again