Mr. ApplianceReviews of mrappliance.com

They sent someone to fix our KitchenAid refrigerator. He was not really sure what was wrong, but put a huge dent and scratch on the front door. He said “sorry” but refused to do anything about it. We called Mr Appliance, but they also refuse to do anything and they really did not care.

Charge a lot just to come out and tell me my diagnosis (burnt broiler element) was correct and then wanted to charge a whole lot more to get a part and put it in. Just the cost of the part was like 5 times what I see online. I think they're making their money just charging for the first visit. The whole "you might want to buy a new stove" thing came pretty quick. He even had a dealer he wanted point me at for a "deal."

On 2-19-26 the repairman (Trae) came to the house to repair a microwave, he looked over it and stated he was going out to the truck, when he returned he started speaking to my wife in the living room and the dog was barking, she immediately stated go see my husband in kitchen he is waiting for you and he began to raise his voice stating "I need you to something with him im not talking over a dog" several times, rudely, she stated go talk to my husband he is waiting for you. I heard the commotion and walked toward living and I observed him turn from her and roll his eyes at her. At this point he was advised to leave. Called their office immediately and I felt as if they could care less. Photo attached to this review of the tech, his name is Trae

First the diagnostic fees is too high $119. Second, after getting a quote to replace my ice maker I did some research. Mr A was going to charge $266 for $162 ice maker. Shipping fees closer to $189. That's a 40% markup on the ice maker. The killer is for a 15 min job to replace it they were going to charge $360!!!!! Total job of $560. For a job I did myself for $189. They should be embarrased and ashamed. That is downright taking advantage of people. DO NOT USE MR. APPLIANCE in CHARLOTTE.

Do not use Mr Appliance. Had Mr Appliance out to check problems with my washer & dryer. Technician stated he could not find anything wrong with dryer. Paid $65 trip fee. Technician stated washer needed new belt, gasket, & 4 shocks. We paid $415.00 which was 1/2 of total charges and the balance due when the job was completed. When he returned, he put the new gasket & 4 shocks in. The belt was too small. The technician said he would reorder the belt. He then told us that we would have to pay for the parts & labor of the work done today even though the job was not completed. His boss said we had to pay the balance. We said the technician had told us that the balance would be due when job completed . The boss told him to take out the new parts that the tech had just installed. We said no. Get the new belt & we will pay. Then the boss who was on the phone said he was calling the police. We could not believe the way this was handled. We have never had to pay a balance due before the job was completed.

I contacted Mr. Appliance of Greater Atlanta for a dishwasher repair and provided photos, a video, and the model and serial number in advance, clearly explaining that the latch/handle was broken. Despite this, they refused to provide a quote over the phone and required a service visit with a $153 diagnostic fee. The technician arrived and, within about five minutes, confirmed that the latch was broken — exactly what had already been documented beforehand. I was then told the part would need to be ordered and that it would take another week, requiring a second visit. No meaningful diagnostic work was done, and for such a common issue, the technician did not arrive with the part. I was quoted $500 for the repair, which I found unreasonable given the simplicity of the issue and the lack of value provided during the visit. I requested a refund of the diagnostic fee and was refused. After I initially posted a review elsewhere, the company publicly stated they would offer a refund, then later changed that response and denied the refund. I retained a screenshot of the original response. I’m sharing this factual experience so other consumers understand the fees and policies before scheduling service.

Paul was nothing but professional and fast at diognosing problems rapidly. I work at the natural gas company and he was extremely concience at do the the repair and making sure it was up to code. He was so good, I have requested that he does all of my repairs in the future. It's hard to find someone you can trust and Paul is one of them.

A total scam. $150 for the diagnostic call which which took 5 minutes.