MpixReviews of mpix.com

I worked very hard to create an album for my mother to celebrate her 100th Birthday Celebration. Part of the project included making sure the photos were not awkwardly cropped. I reviewed and adjusted many times to get the album right. Imagine my horror when my mother received an album with heads cropped out of photos. Customer Service attempted to argue that the mistakes were mine. However, I have proof that the mistakes were theirs. And they don't check for cropping. Trying to blame their "ordering software" is not a solution. The best Customer Service will offer is a corrected reprint (to fix THEIR mistakes) at a 60% discount. DO NOT USE MPIX! They do not stand by their work.

Wouldn't let me buy a photo book cover only to add to a book I already purchased.

No phone support offered by this company. Wha?!

I never received the photos I ordered and paid for. Customer service was evasive and never helpful and made no attempt to address my problem. I finally had to go through my credit card company to get back my money back. I would strongly suggest never wasting your time and money by using mpix.

Extremely disappointed -- that's how I would describe my experience with Mpix, except that this would be an understatement. Of the 13 photos I sent to be printed as calendars I'd planned to give as Christmas gifts, one came out well, one passably, and the rest poorly. These were indistinct, sometimes to the point of being blurry, and in some cases with inaccurate colors. When I brought this to the company's attention, they put me in touch with a printing technician who proceeded to berate me for sending defective files. I don't believe for a second that there was anything wrong with the files; but even if there were, blaming the client is never a prescription for good customer relations. I'll never use Mpix again!

My experience with MPIX has been very unpleasant. I was ordering a large 20x30 frame for my wedding. The first time I received my shipment, the entire frame was SHATTERED. They sent me a new one.. only to found out that this again was SHATTERED. They have some serious packing issues and are extremely unreliable. This was a time sensitive shipment as it was going to be displayed for my wedding. They should have corrected their issue the second time around to say the least. I will never order from MPIX again and I recommend you to do the same as well if you don't want to compromise your safety (for handing broken glass). This was a waste of my time