MpixReviews of mpix.com

They resized my image incorrectly and have a hundred excuses why that's not their fault. They resized based on width not height and cut off my head ... and they didn't notice. They claim I approved it in preview mode but I took a pic with my phone of the preview that was on my PC before I spent $100. They have ignored that. They don't stand behind their product. Will never use them again.

Awful quality of product. Paid more than $200 and it looks at best like a $20 picture printed on cardboard. Quality exceptionally poor.

Horribly inexperienced, wanna-be print shop! Save your money and go to Walgreens. What they send you (if they send it at all) will be from an unidentifiable box filled with little pieces of cardboard that will arrive to you with no label, and with your images wrapped like a mummy with non-removable, industrial-strength tape. It you even attempt to unwrap it, it will completely destroy your order. Worst customer service, and professional service in the entire world! NO REFUNDS! .......EVER!! They will just belittle you, degrade, you, insult you, then finally slap you in the face by telling you that "There is nothing that we can do unfortunately. Um, ok, bye!" I had to file a dispute with my credit card to get refunded from their trash products and filed a complaint with BBB, Consumer Protection Agencies, Google review, and Trustpilot. BEWARE AT ALL COST!!

Horrible coloration compared to uploaded images. Vibrant reds and oranges were dark and grayish. Some prints came very blurry. If you contact customer service, I hope for your sake you do not get connected with Barry.

Extremely disappointed just got my order. It only showed the head of the person’s face. It did not show the whole body just showed all the way up to the waist. It says on the website hundred percent happy but yet still Christian says oh when is that size you can’t get the full body, it doesn’t say that on the website if you get a particular size it doesn’t show the full body. This is misleading. It says 100% satisfaction it’s a bunch of liars. extremely misleading the clerk Christian said oh it could only do the head to the stomach, but it says online 100% satisfaction now if they couldn’t crop it from the head all the way down to the feet I should’ve received a message. Say we can crop a picture because it’s too big, it says on the website Christian says will give you 30% off then five minutes later Christian says will give you a credit of $34.50 becoming this company for years, they’re a bunch of liars first, he says one thing that says something different not about the money. I just open the picture and I showed it to the person and it was like why is it a headshot not about the money but I was disappointed opening up the picture. Do not use this company when they say 100% satisfaction that is a lie 😡 they did nothing to make me happy says on site 100% guarantee we will make it right Christian did nothing to fix it. It’s not good to be lied. I spent over $34 😡 not a single apology

Tried multiple times to upload my photos and it would never take. This website needs to be more user friendly. I got so angry trying to upload my photos I quit and unsubsidized my just created acount.

I ordered 3 20x30 framed photos and spent $642 in total. When my packages arrived, every single frame was smashed up and glass was everywhere inside the box. There was no bubble wrap or fragile stickers on my packages, just cardboard. When I reached out to customer service they said they would re print and re ship my order. Unfortunately, l'm very concerned my next order will arrive in the same condition due to the improper packing of my last order. I would rethink before purchasing anything with glass from Mpix because they don't know how to properly pack fragile orders. I wonder how many other customers have received orders like this. Also, I feel as if I should have been given some sort of compensation due to the inconvenience of receiving 3 smashed up Christmas gifts. However, customer service said no. They had no regard for the inconvenience this has caused.

Absolutely terrible service. I ordered mugs for gifts, using 3 different designs for different recipients. They made one extra of 1 design, and did not make any mugs with the a specific design. When I emailed to ask them make the one they missed, they would not do it. I had already wrapped the gifts and they refused to remake it unless I unwrapped all 6 mugs and sent a photo. Terrible service.