MpixReviews of mpix.com

They don’t notify you if your photo will print blurry. Refuse to refund as well. Better off printing at CVS.

I have printed holiday cards for several years with Mpix and I've always been happy with them This year I received a product that is subpar, not in focus. When I asked for a reprint, I had to argue with the customer service team for 2 days with the end result of "the only option is to return for full refund". How does your team know whether or not a reprint will be the same as what I already have? You do not have the product, I have the product. From a customer service perspective, you should just reprint as I've asked since you have a 100% guarantee and let me be the judge if it is my image. I am absolutely not happy with the fact that I have been emailing back and forth with customer service and they are unwilling to reprint and they are only willing for me to return the product for refund. The photo in question was taken by a professional photographer. I was planning to send out my holiday cards this week. Thanks for making this already stressful process even more stressful and completely unenjoyable.

Received a print on foamcore that was badly bowed (warped). I was told this can happen in high humidity areas. Really? Coloradi is as dry as it comes! I needed to package and pay for return in order to get reprint. To assume that I would want to get a free (warped) photo is insulting. My LAST order with these clowns. I view my financial loss as tution for lesson learned AND the risk of trying Mpix.

They state 100% satisfaction guarantee. This is not the case. They only offered me a 50% discount on reordering. Seriously. This is ridiculous. Do not order from here!! Go elsewhere!

I have used Mpix for years – overall with mostly good results – but never again! Why would the website make me redeem points TWICE to honor the free shipping on an order less than $35? If the first 500 points had actually given me free shipping, I would not have had to apply another 500 points to have it actually work. I emailed customer service – because you cannot call to talk to a human on the phone. The customer service person’s response began with “I am sorry for the confusion” – as in, sorry for YOUR confusion – followed by a lengthy reason explaining why he didn’t see a need to restore the points. I responded “There is no confusion. I am clear that the website is in error” and reiterated my concerns with the glitch in their website. “This was not a site error” he retorted. WOW!!! He actually responded again to argue with me about why I am wrong. This company prefers to fight with the customer rather than do the right thing. Why would the site even let me – inadvertently or otherwise – redeem TWICE the points needed for free shipping, thereby stealing the points I earned from spending so much money with them? The answer: they do NOT care. Serious photographers: do yourselves a favor and check out McKenna Pro Imaging. Higher quality, outstanding customer service, and overall less expensive than Mpix.

Placed a rather large order of enlarged prints, several to give to family as gifts. The prints arrived looking dingy and dark. They were not underexposed and looked great on the screen when the order was placed. The 3x5s actually looked good, but all of the enlarged prints were a waste of money! Why would pictures of snow in the daytime look gray and blurry? I emailed with someone from mpix who promised to send out new prints, it's been months now, NO prints. I even ordered to send back the bad ones which now sit in a closet, with the empty frames. Terrible quality, terrible customer service. Use the trusted sites, mpix is not it.

Too low in quality Doesn’t stay on the wall Keeping falling down , sticking quality too low

I had very high quality images and I ordered 11x14 prints. The shipping time was incredibly slow. Then, when they arrived, the prints were not clear at all. I’m very disappointed and won’t be ordering from them again.