MpixReviews of mpix.com

Read reviews but maybe not Trustpilot. Ordered a “cutout statuette” as a gift. Paid $20 for expedited shipping. Product arrived but looks cheap & not the 3D appearance expected. Also there was an option during the order process to include a message on the back. My message was not done & I had to quickly find an engraver to create the message. Customer Service responded that messages aren’t available for statuettes. Then why include that in the order form? Don’t recommend Mpix. Horrible. 2 stars for the fast shipping.

My first order was very good. The second order has still not been delivered. They sent an e-mail saying that it shipped along with a tracking link. The link has not changed, it always says that it is "on the way" along with an estimated date of delivery. That date was 8 days ago. I contacted customer service and they said it could take up to three weeks. Since my original experience was much quicker, I assumed this would be good, too. As a final note - Mpix shouldn't send a separate email showing it shipped with a tracking number - their e-mail back to me stated "The packages are often not scanned into their system until they are delivered." They why send a tracking number?

Print quality was fantastic! I ordered invitations. Then prints. Then a photo book. However their website states they have a 100% customer service guarantee which is NOT true. When I ordered the photo book and I was not happy with the cover. I do not think the description on their order page was detailed enough. Which I have found to be lacking in other areas as in paper for invites. Why not have pictures showing examples of products??? They offered me to repurchase the entire book again for 50% off. That was their attempt at solving the issue. They will not personally speak to their customers which is part of the issue. The CS Rep wouldn’t address certain questions I had. I will use other services in the future

I love Mpix's prints and was excited to order an ornament to commemorate my husband's and my first Christmas married. Unfortunately, the process—and result—were so disappointing and frustrating, and only got worse the more I interacted with customer service. First, the designer was suggesting a missing design element compared to their product photo. I reached out to support for clarity, but miscommunication led me to believe the product photos were wrong, when in fact, the designer was broken. So I placed my faulty order without understanding that I could wait for the functionality to be restored. Even worse: I was not happy at all with the quality. The site said that if any heads in the photo ended up being 1/4" or smaller on the final product, then the photo may look soft/blurry. However, the design process didn't help indicate problems—there was no screen ruler, no flagging/warning about my design. I'm not sure how I was supposed to know what size the heads in my photo would be in the end? When I brought these issues up with the same rep, she suggested sending the ornament back for a refund—a strange and inconvenient arrangement, especially for a custom product. I asked for the ornament to be remade instead, as I badly wanted this memento, but I made it clear that I wanted to know why this happened and how to prevent it. I said, "Provided a better final result is possible, could Mpix remake the ornament for me?" While the rep didn't engage with my concern about the do-over, she did proceed to offer me a new ornament, and honored my request for the correct design this time. I also gave color feedback that I was told would be taken into account. But when the new ornament arrived, it looked identical to the first in terms of quality. I now had TWO ornaments I disliked, after lots of frustrating communication. I STILL didn't know why the printing came out so poor, but at that point, I wanted a refund. I expressed my confusion over how this happened and how frustrated I was. None of that was engaged with. Nothing was said to restore my confidence in Mpix's processes or customer service. I gave Mpix one more chance to turn my experience around: I left a review on their site when prompted. Mpix responded claiming someone would be in touch “ASAP.” After 10 days, nothing had happened. I sent a fresh email to customer service summarizing my issues, including their neglect of my review, and how my experience left me feeling, including my serious reservations about using Mpix for my wedding prints and book. I asked if they had intended to offer a different resolution than making my not even $30 refund contingent on packing up and getting out a package to them. I got a response, which asked me if I’d received the return shipping label sent to me. What I was saying was COMPLETELY ignored. I replied, “Yes, I got the label. I explained in my message how I wasn't pleased with your all's resolution to the repeated quality issue I was facing, but that is falling on deaf ears. This gets more frustrating with each new interaction. I'll go through the inconvenience of returning the ornaments.” A new rep replied with, “Thanks for your understanding.” Unbelievable. I am so sad to not have a beautiful ornament to mark a special occasion. I'm even more sad, though, to have lost all faith in Mpix and feel the need to find a different photo lab.