MpixReviews of mpix.com

Dear MPIX Customer Service Team, I am writing to express my extreme dissatisfaction with a recent order and the subsequent support I received. I paid $22.00 for next-day shipping, yet my order arrived five days late. When I contacted customer service to request a refund for the shipping costs or some form of resolution, I spoke with a representative named Phoebe. She was incredibly rude and dismissive of my concerns, offering no assistance other than saying she was sorry. The lack of care and the failure to meet delivery commitments is unacceptable. Given that I can receive better service and faster results at local retailers for a fraction of the cost, I expected much more from MPIX. I am requesting a full refund for the expedited shipping fee that was not honored. I look forward to your prompt response and a resolution to this matter.

The photos are soooo small. I ordered 11x14 but that's the size of the frame. The photos, themselves are much, much, smaller. :(

Do not order from them. I've ordered many items from them. When something is wrong they will not fix it. I ordered a large print that had a bend in it. Another print had bubbles when mounted on mat board. Instead of replacing it, they threw a discount at me. That's their solution to everything - give you a discount. I will not be ordering anything from them again.

Horrible customer service they say they have 100% satisfaction guaranteed but when I reached out regarding my photos that had Benz in the middle of them, they needed me to send everything back and they would give me a partial credit. Absolutely ridiculous. Can’t get a hold of a live person to save your life.

I have been shooting film for two years now. I tried mPix for development as I have relocated and at the time had no ties to local developers. What an absolutely horrible idea. They claim two entire rolls are unable to be processed and that I would receive a refund in 5-7 days, it has been almost three weeks and I have nothing. Aside from that, there are 42 missing shots. I shot on Kodak 200 and Portra 400 with appropriate settings for each film type and shooting situation. They were able to pull up 2 stops on a few that were experimentally under-exposed shots from a wedding reception, and they combined those shots from a roll of Kodak 200 with a complete roll of Portra 400. This would not be a problem except that they are claiming that they only upload complete rolls and that these shots were all taken on the same roll. Of different film. That was purchased three months apart. When I addressed this with them, they initially claimed that I was simply wrong and there was nothing else to be done. When pressed, they dug their feet in and began to claim I shot at a high ISO (which I did not, and they could not even prove so why accuse me of that?) and then began to attack the integrity of my equipment. Claiming equipment failures that never happened. There is a reason they have disabled Google Reviews, and I am strongly considering filing a chargeback with my bank given that they refuse to rectify the situation and prefer to gaslight clients.

Mpix sent me some damaged products and offered me a store credit instead of a replacement. I accepted. But when it came time to use the store credit, they said it only applied to full-priced items, not items that were already on sale on the website. That was a completely new condition that they made up and was not part of what we agreed to. Everyone knows a store credit is a store credit and it can be used on anything in the store whether on sale or not. But this company chose to lose a long-time customer by being petty about this. Photo quality is good, but companies should not be able to get away with nonsense like this and I will be taking my business elsewhere. I am updating this based on the feedback below, which notes that there is a workaround for this checkout limitation. Of course there is. I repeatedly pointed that out to the customer service agents at the time, each time getting a reply from a different person who insisted it was impossible and who had no response to my point that adding a condition on a store credit that was not imposed in the first place is just improper. I do appreciate that now, after submitting this review, you invite me to contact you for a workaround, which, as I suspected, had to have existed. But the defect really is in your customer service process as much as anything else. It shouldn't take me having to communicate multiple times with an agent and be told it's impossible and only get some recourse after posting this review. I've already used the credit, and frankly, it's not about the money. It's disappointment from this longtime customer that MPIX wouldn't, when I needed it to, do a few minimal things it needed.

The adhesive backing is so weak it peels off within hours—every time I re-press it to the wall it slides down overnight. Looks like I’ll need proper mounting hardware to make it stay put.

Noticed some fraudulent charges on my credit card. They seemed not to care and even went as far to say things like"there is nothing we can do about it" and "we are a small company, we can't fight cybercrime" They do not seem to care much about securing your personal information, so BE CAREFUL and take this into consideration before giving them your personal information. To be transparent, they did issue a refund. However, they do not seem to do anything to prevent your information from being stolen, or investigate to prevent it from happening again if it is... I asked why they did not report it to police or anyone else, and they did not answer....the manager just left me on read until I eventually left the chat..They easily could call police because they are also a victim in this because someone is placing fraudulent orders on their site. Buyer BEWARE! Take this into consideration before providing them with your information.