mozaracing.comReviews of mozaracing.com

Moza products are high quality as far as I can tell. Very well made and tough. However they need to realize customer service is part of the business of selling products. Shipping delays are rediculous. Made an order 10 days ago and some items have yet to be mailed out or even have a shipping expectation date. No answer from the company when I asked when it would be shipped.

Product arrived broken (Moza r3 bundle). horrible customer support, just seems like an AI giving the same troubleshooting response over and over again even if it doesnt work. never got a refund or anything. Dont waste your money on them.

Customer support/service is terrible. Had issues with my wheel and had to send videos back and forth just to get a new part sent out that I had to put on. In order to get the wheel replaced under warranty I would have to send the wheel back and wait for them to verify the problem and then replace. Wouldn't even let me pay for a new wheel and then refund it when I shipped the faulty one back. Took over a month to get this all worked out and then hours to take apart the wheel and put the replacement part on. If nothing goes wrong with the equipment then it's probably worth it. The best way to even reach customer service is through their discord, you can't even call them.

Ovr a week now waiting for despatch. No response to emails, no signs of life. Avoid, buy from a reseller or a different product from a better manufacturer.

Il mio pacco è stato consegnato all'indirizzo sbagliato dal corriere e risulta firmato per la ricezione, ma non ho ricevuto la merce (non ho autorizzato nessuno a firmare per mio conto).

I ordered a steering wheel and base on 7/6. After waiting for delivery, after-sales advised they would send it out again. Today (18 days later) I recieved half the order (wheel base). I contacted them via online chat to be told I'd have to wait 24/48 hours to hear back from after sales support (again). They have no phone number or manager to speak to. They have my £650 and I have no idea when, or if, I will ever recieve this steering wheel.

20 euro shipping for a 55 euro item? are we serious? service is awful ! products are good but...

My experience so far with Moza has been VERY poor at best. On the 1st of June I purchased a $400 product that was on sale for $340, and it got confirmed by email. That same email stated that within 48 Hours my product would be shipped. By that 48 hour mark I still have yet to receive a shipping label. So I email them the next day. 48 hours later from my email I finally receive a reply. And lo and behold it’s a Ai prompt telling me about their shipping policy. So I reply back saying I’d like further clarification on my order because due to their policy, my package is past the shipping date. Long story short it is now the 15th of June and I STILL have yet to receive clarification on my order. I’m now out roughly $370 because of course they are HAPPY to take my money 2 days after my order. But they are not happy to deliver their own product on a timely fashion, IF AT ALL. I HIGHLY recommend looking for other brands/options.