MozReviews of moz.com

Moz Local is a great local SEO servis company with excellent customer service

Disgusting service. Auto renewal that I was unaware of declined several times. It finally went through causing me to be overdrawn. I have mental health problems and Bern unable to work and they refuse to refund me the years subscription

I'm a newbie in this game, and not only have I found Moz' offerings and products so useful and helpful, but their customer service has also been amazing. I don't feel like 'just a number' out there with them. They have been so respectful. Thank you Moz

they provide amazing support

I needed help recovering some keywords that I had deleted from an account when I should have just turned tracking off instead. The support team was quick, responsive, and achieved exactly what I needed.

Great SEO toolset and customer service that cares about your success 🙌

I must have gotten 20 calls thus far from this "so called" company. Today, I answered. I got a guy that seemed very intelligent and someone that I might listen to. But then he decided to show me on a pie scale how badly my site was doing on all the directories. Little did he know that I know where my site stands on directory presence. I look at Bing on MOZ pie and it says, I'm not even on Bing. I ask him why it says that when I am on the top page of Bing, and he says, I'll transfer you to my manager because there is a reason our pie says you don't exist on Bing as well as others. I get a manager and I ask him this very question. He says, oh, Computers make mistakes too! I said what about all the other directories MOZ says I'm not on? I'm on the first page of a lot of these! He said, "so are you saying your fine or are you here to critique my business, because I can end this call." I said really? And I hung up! REALLY MOZ?? Please remember who called who! I'm just ecstatic that I didn't give these rip off artists my money and that I NEVER WILL!!

We haven’t been able to utilize Moz enough for a better review, but the website was easy to understand and navigate. The instructions were clear. We tried to upload our credit card information for the beta concept but we’re unable to after a few tries and two cards. This, believe it or not, is where Moz shines. Instead of turning away, we wrote to Moz so they’d know there was an issue and to help us get through this point. They sent us an email immediately to let us know they got our comments and to say they’d get their tech team on the matter. They wrote again to say they’re still working on it. Then another time to say the issue has been fixed. After we did not respond for a day, they reminded us. This is great custom service. The main thing is they actually read what we actually wrote-not the norm nowadays-and they did something about it. Once we’ve used Moz a while, we’ll come back and add to this review.