Dave La F.
I needed to contact customer service…
I needed to contact customer service with an issue and received kind,courteous help,and a new model.Thanks so much Ms Sophia and Moyustire

Moyustore has the most MoYu Cubes and 3d metal model kits for adults and steampunk gadgets and car model engine kits on sale, over 500+ items were shipped out via online and offline! contact me [email protected]
MoYustore (moyustore.com) has 94 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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94 approved reviews, newest moderated first
Dave La F.
I needed to contact customer service with an issue and received kind,courteous help,and a new model.Thanks so much Ms Sophia and Moyustire
Consumer
Received the order pretty quickly, support was helpful and very polite :) All good!
ANTONIO TAUSTE R.
El envío, desde el momento de confirmar el pedido, sólo tardó dos semanas en llegar, incluso menos de lo que dicen en la web. Compré la hormiga de metal 3461608 y la lámpara con forma humana/robot. El embalaje perfecto, la hormiga viene en una caja de cartón con las imágenes de la marca original. Al abrirla hay unas planchas de espuma protegiendo una segunda caja de metal que contiene las piezas.
Rick
The service is great, the product is great, and I'm very happy with it.
Barbara O.
SCAM...did not receive order, when asked for a tracking number I got an email that said I would be refunded my money...not holding my breath on that. SCAM....shame on you did your mother raise you that way...shame shame shame on you
Response from MoYustoreFeb 28, 2025
First of all, we sincerely apologize for the inconvenience you encountered in this shopping experience. We have processed a refund for you on November 15, 2024. Regarding the issue you mentioned, we would like to further explain the situation: your order was identified as a high-risk order by our system, so the transaction was automatically terminated. We have tried to contact you and hope that you can provide proof of identity so that we can appeal to the system and restore the order, but unfortunately you replied that you cannot provide relevant documents. Due to system limitations, we cannot bypass this step and ship directly, so we can only process a refund for you. You have also received a full refund. We understand your disappointment and dissatisfaction and are deeply sorry for this. We are always committed to providing quality service to every customer, but in some cases, the system's security measures may cause some inconvenience. We are very grateful for your understanding and patience, and hope to have the opportunity to provide you with a better service experience in the future. If you have any further questions or need help, please feel free to contact us. We are always here to serve you. Thank you again for your feedback and wish you a happy life! Sincerely, moyustore team
Flavius A.
I bought a purple praying Mantis. I received a AWB code and I could track the package. Even if took a long time to arrive in Europe from China it was a nice experience.
Hugh D.
Moyustore have challenging kits which are fun to build with clear instructions. Ther customer service is second to none. I have made the centipede and a scorpion. Now working on the steam punk owl. A great kit, very challenging to build in places but that is why I bought it. Unfortunately I accidentally threw out a sub-assembly that I had completed. I contacted the Moyustore service department. At no cost they sent me replacement parts within a few days that arrived in under 3 weeks. Perfect service for getting goods from China to New Zealand. A great company.
Michael M.
Have been buying from Moyustore for about 3 years. They have a great selection of model kit. Have contacted service numerous times for kit instructions and have always received a reply before the next day. Great customer service. Recently purchased the Mantis kit. Some of the most precision machining I have found. Liked it so much, I purchased another one. Keep up the good work. I especially like the difficult kits and look forward to purchasing many more.