Moyustore has the most MoYu Cubes and 3d metal model kits for adults and steampunk gadgets and car model engine kits on sale, over 500+ items were shipped out via online and offline! contact me [email protected]
MoYustore (moyustore.com) has 94 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
moyustore.com
Website
moyustore.com
Category
Children's Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
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Hi Michel,
We’re very sorry to hear that you never received your order, and we sincerely apologize for the inconvenience.
Could you please confirm whether your order number is MY19689?
If it is, we’d like to explain what happened. Unfortunately, the model you ordered has been discontinued. We sent you an email about this last month, but it’s possible that our message was filtered into your spam or junk folder and you didn’t see it.
We’re truly sorry that you weren’t properly informed and that this caused such a frustrating experience.
Please contact us at [email protected], and we’ll be happy to help you find a solution.
SE
Snorp E.
CHINESE SCAMS
I ordered a snake head pendant that was supposed to be:
.Product Width: 2.5cm
.Package Dimensions: 6.75 x 6.75 x 3.2cm
.Package Weight: 8g
The thing was 1.2cm long or 1/2" inch. This was for a girl not for a man. Then when you try to contact them they want you to log in or create an account. These people are drop shipping from CHINA and I guarantee you they are lying their collective butts off about the products just to get a sale. This is ridiculous but par for the course coming from CHINA. Never again.
Response from MoYustoreJul 10, 2026
Hi,
Thank you for sharing your feedback with us.
We’re sorry to hear that the snake head pendant was smaller than you expected. We completely understand that receiving a product that looks different from your expectation can be disappointing.
We would like to clarify that the 2.5cm measurement shown on our product page refers to the width of the pendant (the widest part), not the overall length of the pendant. For a small and detailed piece like this, the length and width can be different, which may have caused some confusion.
We appreciate you bringing this to our attention, and we will review our product description to see how we can make the size information clearer for customers in the future.
We have checked your order and would be happy to help find a suitable solution. Please feel free to reply, and we’ll do our best to assist you.
Thank you again for your feedback.
CU
customer
I ordered Shipping Protection
I ordered Shipping Protection, Steampunk Owl with Goggles DIY 3D Metal Animal Model Kits 700+PCS Difficult Puzzle with baby owl and only received the baby owl.
BS
Bruce S.
I ordered a manta ray kit moyustore has…
I ordered a manta ray kit moyustore has charged my credit card yet they keep saying I must complete the order how can they charge me if I already have been charged on my credit card (fraud) I think the are wrong
BO
Barbara O.
SCAM...did not receive order
SCAM...did not receive order, when asked for a tracking number I got an email that said I would be refunded my money...not holding my breath on that. SCAM....shame on you did your mother raise you that way...shame shame shame on you
Response from MoYustoreFeb 28, 2025
First of all, we sincerely apologize for the inconvenience you encountered in this shopping experience.
We have processed a refund for you on November 15, 2024.
Regarding the issue you mentioned, we would like to further explain the situation: your order was identified as a high-risk order by our system, so the transaction was automatically terminated. We have tried to contact you and hope that you can provide proof of identity so that we can appeal to the system and restore the order, but unfortunately you replied that you cannot provide relevant documents. Due to system limitations, we cannot bypass this step and ship directly, so we can only process a refund for you. You have also received a full refund.
We understand your disappointment and dissatisfaction and are deeply sorry for this. We are always committed to providing quality service to every customer, but in some cases, the system's security measures may cause some inconvenience. We are very grateful for your understanding and patience, and hope to have the opportunity to provide you with a better service experience in the future. If you have any further questions or need help, please feel free to contact us. We are always here to serve you.
Thank you again for your feedback and wish you a happy life!
Sincerely,
moyustore team
ES
Eldin S.
Scam
I purchased their Chinese dragon in November 2023 and never received it, and they don't respond when contacted. scam! scam! scam!
Response from MoYustoreApr 10, 2024
Sorry to hear about this situation! You can contact the customer support email [email protected] to check the status of your order. By sending your order number and logistics tracking number, we will give you a satisfactory answer~
BV
Bart V.
Post-Apocalyptic Jumping Spider Spider…
Post-Apocalyptic Jumping Spider Spider 3D Metal Puzzle Kits:
After waiting several weeks contacted moyustore about my order. With the excuse of delay in production, from then on, the box arrived relatively quick. Nevertheless, when I opened the box I found 2nd hand material, photocopies of the instructions of an other similar spider model, 3 parts were missing and there was one spider leg that was already made. The excuse of delay in production is definitely a lie. The spider model itself looks great!
Response from MoYustoreNov 26, 2023
First of all, we sincerely apologize for the inconvenience you have encountered in this shopping experience. Regarding the production delay, it is indeed due to some technical problems with the production mold that delayed the delivery time. After the problem was resolved, we arranged the delivery for you as soon as possible and upgraded the transportation method free of charge as compensation to minimize your waiting time.
Regarding the second-hand material issue you mentioned, we guarantee that all our products are made of brand new metal materials that have been strictly inspected, and each batch of materials is accompanied by an inspection certificate. We will never use second-hand materials, please rest assured.
As for the problem of missing parts, we attach great importance to it. We support free replacement service. If you find any parts are missing, please feel free to contact us and we will immediately reissue the missing parts for you free of charge.
We are very grateful for your recognition of our products, especially your appreciation of the appearance of the spider model. We are always committed to providing customers with high-quality products and services. Your feedback is very valuable to us and we will continue to work hard to improve our services.
If you have any other questions or need further help, please feel free to contact us. We look forward to providing you with better service.
JS
John S.
still no resolve from Moyo store
So this is a follow-up message from my first one that is titled where is my order? Have spoke to them several times since the first review still have not received any product was told they switched my order from the Minotaur, which I originally ordered to the lantern fish, which I didn’t even want, and that it would be shipped in one week, after this, I still have no tracking number. My online order remains the same. I have no product and still have no model. So they have not done anything but again try to silence me and still have my 160 USD.. I will be contacting PayPal and my financial institution.. and even if the lantern fish model does show up, it is only 1/3 the parts and the same price as the one I originally ordered and not anything that I would be interested in buying. And all I get is the same song and dance on their emails. Worst experience I’ve ever had with somebody that took almost $200 of my money.
