MovlyReviews of movly.com

Nina resolved my mistakes quickly and without hassle. Friendly was her approach. I understood her …that is her English was clear and understandable. Thank you!

How easy it was to change/update my reservation. Agents were very helpful and friendly.

Customer service is top notch! Elizabeth was a terrific help when I had questions about our rental.

A very helpful agent with a war and caring voice

I an an old-style guy, still without a smartphone. When I realized that all Movly communications are over smartphone (with a back-door email), I tried to cancel. Hailey was very nice by trying to accommodate my circumstances and then by following my requests. And I feel that I need to have a smartphone one day.

So far, my experience with Movly has been fantastic. I have need extra help because my driver's license was due to expire, and I needed to add a day to the rental. Hayley was very helpful today. Elisabeth's note a few days ago was helpful. And whoever called yesterday was also great. I look forward to our rental in Seattle. (Price is also good).

Nina is exceptional at her job, she Has a calm and very helpful personality. She Helped us resolve our concerns and made it stress-free!

First, I wasn't thrilled about my reservation being handed off to a large rental company (Budget) where I would have no idea what car I would actually get. But the real issue was that the Movly reservation said that I should go to their express/VIP line, if they had one. They did, and so I was in that line for almost 30 minutes (it was still way shorter than the general line), only to be told that I was NOT eligible for the preferred line and that I had to go to the back of the general line. While I was in the general line, I overheard another party get turned away from the VIP line with a Movly reservation, and the car rental agent said this was like the 5th or 6th time that day. This added a half hour to what would have already been a multi-hour-long wait after a long flight. Movly needs to get their agreements right with their partners. Don't tell people they are eligible for special treatment/perks if that is not in fact true.