MovlyReviews of movly.com

Requested and paid for a compact car with Movly via Budget Rental. The first car we were assigned a dirty car that smelled like it was smoked in and Budget did not have another car for us, so we were stuck with it. The next morning, as we were a 1/2 hour in to our 3 hour drive, a brake system failure warning came up on the screen with a "system failure, pull over immediately" flag. We limped back to the airport to exchange the car. All they had was a low range e-vehicle or a big truck, so we took the truck, which smelled even worse of smoke, which we had to use, windows down the entire trip. It was terrible. Budget would not compensate us, saying we had prepaid via a 3rd party. Movely could not do anything aside from contacting Budget and would need to wait for their reply. To their credit, after 3 weeks of waiting they actually did get back to me with Budget's response. I will receive a free 2 day rental from Budget, but we'll see and if the cars are similar to the experience here, that will be a far from satisfactory experience. Perhaps that's just how they work in our rental location of Portland ME. I give Movly credit for sticking with my case though. Although they were not able to help when we really needed it they helped with compensation from the actual rental car agency,after the fact. We lost more than 1/2 a day on our vacation and were choked out with a smokey car for the remainder. The experience was a negative in an otherwise nice vacation. 3 stars for Movly's efforts and no stars for Budget.

I had a problem and was unable to pick up my Movly rental car as scheduled. I lost my phone during travel to Boston and did not have a way to receive my Movly instructions on how/where to pick up the car. No one at Logan airport car rental knew anything about Movly. My problem but I ended up renting a car from another rental company at 5x the cost of Movly.

The Budget rental car counter did not honor the rental instruction that I was instructed to go to the Fastbreak counter to transact the rental. As a result, I had to wait over 1 hour at the regular line. Even though I am a Fastbreak member. Also, I paid additional rental fee for a Toyota RAV4 rental car, I was given a Kia SUV instead.

Booking a rental was easy. Instructions once we arrived at our destination were inaccurate. We were instructed to go to the "Fast Break" area to pick up our keys but the vendor had no information on our rental via Movly. We were not offered or checked on insurance or any other services. The car broke down on the rental and We have to call roadside assistance for something that was not our fault. We have been billed for it to the tune of over @120.00 USD. Plus we had to interrupt our vacation to swap the defective and unreliable car.

I booked through movly as I liked the idea of skipping the lines and embracing how car rentals should work in the modern age. What I got was a budget car rental with the same budget car rental process for pickup as I’ve had for the last 20 years. Presumably movly over booked their fleet and moved my booking to budget.