MovlyReviews of movly.com

I would strongly caution anyone against booking with Movly. We had a rental booked for our honeymoon in Kauaʻi when a hurricane severely damaged the island’s electrical grid, leaving more than 90% of the island without power. Our hotel contacted us directly and advised us not to come. We were literally in the middle of our wedding weekend when we received that notice and contacted Movly as soon as we reasonably could. Despite all of this, Movly refused to refund us because we were within their 48-hour cancellation window. Their explanation? They were still being billed for the reservation, so we would be too. What makes this especially unbelievable is that Movly’s own terms specifically identify “acts of God” and “power failure” as force majeure events. Apparently a hurricane causing an island-wide power crisis still isn’t enough for them to show any flexibility. A company choosing to rigidly enforce a 48-hour cancellation policy under those circumstances tells me everything I need to know about how it treats its customers. I would never book with Movly again.

I booked at around 16:30 for an 18:00 Munich Airport pickup. Movly confirmed the reservation at approximately 17:00, and I immediately travelled around 45 minutes to collect it. Movly’s OTP system repeatedly failed, preventing me from accessing the app and seeing which rental company had my booking. I arrived at approximately 17:45, before pickup, and even approached Europcar asking if the booking was theirs. Only after calling Movly at around 18:15 did I gain access and discover it was Europcar. Europcar refused the vehicle because I had my valid UAE digital driving licence together with my previous physical licence — recently expired, but carrying the same licence number. I had renewed the licence but had to leave the UAE unexpectedly during the recent regional war before I could collect the replacement physical card. I accept that suppliers can impose physical-document rules. What surprised me was the complete absence of flexibility afterwards. More importantly, I was told on the phone that had I contacted Movly before the 18:00 pickup time, they could have done something with the booking, but their system blocked changes after pickup. The obvious problem? Movly’s own OTP failure prevented me from accessing my booking until around 18:15, despite me already being at the airport before 18:00. I proposed transferring the booking to my wife, who has a valid German physical licence. Rejected. Movly then classified me as a “no-show.” And this wasn’t a reservation held for weeks: Movly had confirmed it approximately one hour before pickup. Final outcome: ~€600 paid. No car received. No cash refund. €300 in Movly Points offered. Management escalation refused. I understand contractual rules. What I don’t accept is a company hiding behind those rules while ignoring the complete circumstances: a last-minute booking, my arrival before pickup, their own technology failure pushing me beyond the cutoff their agent said mattered, my attempts to resolve the problem immediately, my proposed alternative driver, zero rental service being provided, and an escalation request that management would not even entertain. €600 for a car reservation effectively held for around an hour, with no car ever handed over to me. Potential customers can decide for themselves whether they consider that reasonable or customer-focused. I certainly don’t.

Paid for car, then tried to charge me more before receiving car, then was told to pay for pre paid fuel as cheaper than garage, then charged a deposit and then took more money from account after I returned home even though there was no extra charges anywhere and no one bothering to return messages.

Scam company. Flight was delayed 1 hour, and Movly cancelled my booking. No refund allowed. 1) They said I needed to provide a flight number. Movly never requested my flight number. I provided ALL data that Movly requested. I was never given heads-up to provide the flight number. Movly said I was all set. 2) They said I didn't cancel the booking. Why would I cancel the booking 48 hours prior when I was planning on receiving a car. Only after I got scammed did I want a refund. And then they use sorry excuses. 3) They said to refund through the travel agent. I didn’t use a travel agent - I booked directly through Movly myself, and Movly scammed me. 4) I will not be paying this. They will be hearing from American Express. Response - You never asked me for flight information. I was 15 minutes late because the flight was delayed. Movly never told me I had only a one hour window for pick up. That’s insane. Refund is completely expected.

A number of things went wrong with Budget/Avis. When we arrived in Lihue, Kauai, to pick up our reserved rental at just before midnight there was a long line of customers renting vehicles and only three rental agents. It took over 45 minutes to get to the counter. When we did we were given an Altima instead of the Toyota Rav4 we had rented. The agent told me that they were out of the Rav4 or similar models but we could return the next day for the same type of model we had rented. I told her we were staying in Poipu. She said to come back if we wanted a vehicle similar to what we had rented. The next day we returned to your Lihue office (the round trip was about 27 miles). We drove nowhere else. I returned the vehicle without adding any gasoline since Budget required the trip. After a wait at the Budget office I was given another vehicle similar to what we had rented. It was a nice model larger than we had requested but filthy with used tissues, sand, food wrappings, sand and torn up newspaper. As we left the airport to drive back to Poipu the fuel indicator dropped a notch off full. It took us about two hours to return the first vehicle and get back to Poipu. While using the replacement vehicle I filled the gasoline up and watched the fuel gauge. It took 74 miles of driving to drop the first indicator. So I assume that it was close to 3 gallons low when given to us as full. Regardless I returned the vehicle with a full tank. I was shocked when I received the E-receipt for the rental and discovered that I had been charged $26.60 for fuel with a notation that the gas gauge read 7/8s full. The first vehicle mileage was clocked at 11 miles total which was wrong. The second vehicle had more than double the mileage attributed to it than what we actually drove and a fuel gauge that did not register in 1/8s. I believe that the second vehicle had not been checked in when it was given to us. I have provided this statement to Budget and received no response. After waiting two weeks for a response I had my credit card company successfully contest the fuel charge.

I placed a rental through a big travel search engine with Movly. They canceled my rental 48 hours prior to my trip since I did not download the app. I received emails prior about downloading the app...it was on my list to do prior to travel. Nowhere in the initial emails did it say the rental would be canceled if not completed in 48 hours!! This caused undue stress and extra work prior to a trip. The company only messaged back via WhatsApp and made no attempt to help rectify the matter. I would never recommend this company! There communication is extremely poor and emails rudimentary! Avoid and use a known car rental service!!!