MovlyReviews of movly.com

Easy check in and fast service

Darla was wonderful, got my situation all together. My first time renting thru Movly. Now ready to go on my trip comfortably. Thank yiu

Completely smooth experience

Use of technology for the booking process. Ability to speak with a human versus AI chat bots Outstanding customer service and follow up by Customer Service Team Member "Benjamin". Very competitive pricing.

Got the type of car I requested. Customer service was very quick on the line and helpful in gwtting me set up. would use again.

Easily the worst car rental experience I’ve had. The reservation was for ABQ and all they do is send you to Budget. They struggled with understanding the reservation. Don’t buy into the hype…it’s another bad customer experience. Stick with the core rental companies. They also didn’t have anything close to the car I reserved. A complete disaster.

I would strongly caution anyone against booking with Movly. We had a rental booked for our honeymoon in Kauaʻi when a hurricane severely damaged the island’s electrical grid, leaving more than 90% of the island without power. Our hotel contacted us directly and advised us not to come. We were literally in the middle of our wedding weekend when we received that notice and contacted Movly as soon as we reasonably could. Despite all of this, Movly refused to refund us because we were within their 48-hour cancellation window. Their explanation? They were still being billed for the reservation, so we would be too. What makes this especially unbelievable is that Movly’s own terms specifically identify “acts of God” and “power failure” as force majeure events. Apparently a hurricane causing an island-wide power crisis still isn’t enough for them to show any flexibility. A company choosing to rigidly enforce a 48-hour cancellation policy under those circumstances tells me everything I need to know about how it treats its customers. I would never book with Movly again.

I signed up for a rental car with Wisecar, an auto rental broker I was unaware of. However, I did so because Expedia listed it as an option. As it turned out, Wisecar directed me to Movly, and I followed the directions to download the app. I received information about my actual rental 60 hours before the pickup, and all information was provided through the app--no separate contract was provided. Things worked out well, ultimately securing me a rental (through Budget Rent-A-Car) for the specified period at a price about 20% lower than the next best alternative.