Moving Help | Powered By U-HaulReviews of movinghelp.com

2 guys didn't show up, no compensation provided even after it was promised over the phone. Seek alternative for your move rather than at the last minute being left to move everything yourself.

The mover had a gun on them the whole time. Then destroyed the building garage door by trying to enter resident only area with a uHaul. They did not have any plates on the car and refused to provide insurance information even though the building has them on camera.

The Moving help assistance was excellent. I am pleased with the professional help of the two employees that assisted me in my moving of furniture. They were highly skilled in the mechanics of moving. Michael Piperski. 7/22/2025

Worst customer "service" experience EVER. Literally EVER. Avoid this company at all costs. 1) made a reservation for a MORNING move/2 hour loading help. no contact from movers for nearly 24 hours. When we finally got a response it was for movers to show up "sometime around 10 am" or before noon. No commitment to a more specific time. In most definitions 'morning" would be before or by 10 am. NOT only that, but they tried to shake me down for a "heavy object" exorbitant fee for a small stackable w/d that WAS NOT part of the quoted fee. They also seemingly did not like that we are on a 2nd floor unit. When I asked about a more specific time, they told me to ask for a refund and that they could not help me, leaving me without a mover. No response after that. 2) I then tried calling Moving No-Help. I waited for 38 minutes on hold only to be disconnected. I waited for another 1 hour and 47 minutes on hold before giving up (I have a screenshot as proof). I tried their 'live chat" and waited for 21 minutes. That was after the chat said it would be ONE minute wait to start the chat. Then I got someone who took 3-5 minutes to review each response I gave trying to explain our situation. Sloth slow. "Kristy" said they are a very small team as if that were the rationale behind slow to non-existent responsiveness. I repeatedly tried to explain that I was concerned about rescheduling via their service if I had to wait 24 hours to get a confirmation and then risk the same lame cancellation. When she just couldn't seem to understand my most basic questions, I asked if I could SPEAK with a person and she didn't even reply appropriately to that but instead she said "we don't have control over rates movers charge". So I wasted another 40 minutes combo on hold plus the chat for no result. I then had to CALL to get the cancellation processed. All told, I probably spent 3 hours on trying to first confirm and then cancel White Glove Movers (who are scammers). my recommendation is to use ANY other business to help you with securing a mover or moving help than Moving No-Help.com. 3 hours later and I still don't see a refund transaction either following the cancellation. Moving No-Help is a useless and careless broker for moving assistance and I'd advise you to avoid doing business with them at all costs. Every word from them highlighted that they have no control over anything that can HELP a customer. THE WORST experience ever. Customers basically have to pay the fees only to get a hold on a reservation not an actual confirmation or actually confirming service. So customers take on all the risk that money will debited for services that everyone else seems to claim are out of their control to secure. If you use Moving NO-help.com you will be gambling with movers that will cancel and leave you scrambling to make other arrangements at the last minute. JUST DON'T RISK it. A company that has such poor systems in place for a customer to resolve issues or ask questions doesn't deserve your business. I decided to not risk reserving moving help through this company and therefore spent 4 hours talking to other companies. The result was that I secured moving assistance but at twice the cost because it was short notice. So it's worth repeating: don't do business with Moving No-Help.com

Austin local movers never showed up or responded I was refunded however I had to pay more to find movers same day due to movers never answering or canceling the move do not book with moving help!

These guys are the worst. The movers never showed up, even after I was texted the night before. I flew across country to meet them but they never showed. Customer service is not helpful and they get indignant if you complain. Hire real movers direct Avoid U-haul and Moving help.com

We had the worst move this time around, the movers caused a lot of damage and were not professional starting from the owner to the employees. I opened a case on the movinghelp.com website at the suggestion of a Uhaul employee, but movinghelp.com won't do anything if the owner of the moving company won't do anything. The owner responded to the case saying he would issue the partial refund I requested, but now he went ghost. They charged me another fee for doing a review when it was actually supposed to be refunded but Alyssa on the chat kept referring me to my bank even though it's a credit card not a bank card. She disconnected the chat after I said I didn't need anything else, and as a person who works on a chat team...that's rude. No wonder they have terrible movers, their company has terrible service. I booked the mover I had issues with due to another company I found on their website canceled the day before our move because 2 guys got in an accident. I hope they're ok, but something like that shouldn't cause you to cancel a move appointment. Honestly it felt like everyone was acting up because it was Memorial Day weekend and they were ready to party like it was New Year's Eve or something.

I booked moving help to handle my loading and unpacking in two cities. Movers cancelled both times at the very last minute leaving me stranded without options. Customer service is entirely unhelpful in resolving any issues. Buyer Beware!!