Moving Help | Powered By U-HaulReviews of movinghelp.com

Using the MovingHelp.com platform (owned by eMove, Inc., a Nevada corporation, which is in turn owned by U-Haul Holding Company, a Nevada corporation) is very risky if you need time critical labor in connection with a move. It presents itself as an easy resource to find movers and touts itself as a "neutral venue and online clearinghouse", but it is far from neutral. I had a MovingHelp scheduled mover no show and ghost me for a U-Haul load in June 2026, leaving me to scramble to directly call multiple local movers the same day (MovingHelp's customer service was useless). The replacement mover cost me 50% more on a last minute basis. MovingHelp did nothing but refund the amount I prepaid to MovingHelp for the scheduled (but no show) mover. They would not even encourage the no show mover to reimburse me for my excess costs (despite the leverage they can exert over their movers by threatening to ban them from the platform). I told MovingHelp that I at least wanted to leave a detailed negative review on the platform regarding the no show mover. They refused, stating that they would only mark it as a "zero" star engagement, with no detailed review, so that it only affected the mathematical average star rating of the mover. Refusing to let a customer provide detail in a format that other potential customers of the platform can see is effectively minimizing negative feedback so that the MovingHelp platform can "protect" its moving providers (and the reputation of the platform itself) and drive greater volume revenue to MovingHelp. I would have been far better off shopping for a mover through yelp or other sources where I could contact and negotiate with the potential movers directly. Lesson learned. I won't again make the mistake of using MovingHelp to hire a mover. The only potential usefulness of the platform is to get a sense of the range of market rates.

I booked Q-Haul Moverz through MovingHelp to help with unloading a moving van. The provider did not show up. When I called the contact number provided for the order, the person I reached told me they were not coming, repeatedly lied to me, was incredibly rude, and continuously raised their voice at me. I did not receive the service I booked, and this caused serious disruption on moving day. I am posting this so future customers know about my no-show experience and the unprofessional communication I received from the contact person. When I told Movinghelp what happened, I had to wait 45 minutes to speak with someone. They did find another moving company to help me but Movinghelp said they cost more and would NOT comp me the difference because they said they cannot be held responsible for anything. Essentially, Movinghelp contracts with PEOPLE, NOT COMPANIES to help you move. Use at your own risk.

HORRIBLE experience with them - and the high reviews through UHaul is all undeserved. The packers they sent stood over me at the end of the job to pressure me to put in "5" reviews...which I did unfortunately! I had paid the extra money for the insurance to protect my belongings in transit. When movers on delivery end unloaded the UHaul boxes, they saw and pointed out to me before they took the furniture out of the UHaul box that 2 pieces of furniture were damaged, a desk that had extra heavy stuff put on top of it and no blanket for protection - (the corner of the desk broke off).. A bookcase that did not have a blanket protecting it and it got all scratched up during the move. They did say it was improperly packed. I submitted claim to insurance and after back and forth over a month later, insurance sent letter saying they don't cover damage caused by improper packing. Called Moving Help (the branch of UHaul that recommends local movers and they directed me to call Pacific Coast directly. The owner Travis, was very defensive and said I would have to prove beyond a doubt, with pictures and all or video as if I were in a criminal justice courtroom, showing his packers dropped and broke something. I reiterated that it was just improper packing that caused the damage and he says he can't do anything about it!!! His attitude and demeanor were very condescending almost threatening.....Everyone points the finger at everyone else! No one will take responsibility and buying insurance is money down the drain....DO NOT USE Pacific Coast..

Never hire AMC labor company in California even if UHaul recommends you to. Hire your own trusted labor company. I was in Contact with Mario from AMC labor in California. He was supposed to meet me at 2:15 on the day of to load my truck and when I texted him to see if he is on his way he said that he was not coming. He could have given me at least two hours notice so I could plan accordingly and hire another labor team and not surprise me with the bad news last minute. He was super disrespectful and ignorant. I ended up paying more money in the end to a reliable company to load my truck. Not to say when Mario never showed up I called moving help to report the issue but they never answered the phone. If you get an email or call from AMC and Mario Poppy RUNNN bc he is not going to show up to load or unload your uhaul. Save yourself the stress.

In the past, Ive been blown away by how efficient and fast movers for my past two moves were. Because lf that, I fully expected to (luck out?) And have good movers again. They're (fakely) rated highly on Uhaul. Thanks to their slow incompetence, I did a lot of the heavy lifting (tiny woman). I trained them on how to use plastic wrap. Cover furniture. Use common sense when stacking. They broke a glass bowl heirloom and didn't even apologize. Dragged mattresses and pillows and sofa on the dirty ground. They took 3X as long as expected. So even though I had a hotel room, thanks to them, I was forced to spend the night in my empty home on the cold hard floor - before my international flight - to finish moving alone. They cost me sleep and sanity. Then, they had the cojones to charge me for the "extra hours" - AFTER I HAD APPROVED and PAID the agreed upon hours and WITHOUT getting my signed approval. Pretty sure it is illegal to charge me without my approval. I will be pursuing reimbursement. And ideally funding for my loss of glass item, furniture damage and the training time I gave them, dar too graciously.....

Under no circumstances use movinghelp.com. Hire a real moving company that stands behind the quality of their work and will reimburse damages. Want their real reviews? Go to trustpilot. It’s 1.8 stars at the time of this writing for a reason. I hired moving help due to convenience and saw the high ratings on Uhaul.com while renting a truck. Do not be fooled though, moving help legally positioned themselves to not be liable for damages of their movers by positioning themselves as a marketplace. They then deemphasize damage risk and move the cost for insurance and backing the work as an extra cost to you, the consumer. On the phone they claimed their review system keeps movers good and honest, but this is simply not true. The reviews are inflated because they pay you to review shortly after loading, before moving damages can be assessed. Hire a real moving company, not this sham of a marketplace with nickle and dime movers that do not give a damn about your stuff. I lost over $3000 of stuff due to poor loading of items. My only recourse is small claims court, but I moved, and it would cost a fortune to go back to local claims court several times.

The worst of the worst. After the move, I couldn't believe the damage the movers caused. I had blankets provided and none were used (SMH). There is a reason why you use blankets to avoid the scratches. This occured with multiple furnitures including my dresser, dining table, and ottoman. Not to mention the 50 inch TV was knocked over on the asphalt (hope it works) and the glass lamp shade that shattered everywhere. Also one mover was constantly on his phone... its moving time, not phone time and I even helped along the way. I handsomely tipped $30 each but not knowing the damage, it would of been a lot less. Poorly executed!

I had a mover no-show, without calling or texting me, and I only knew 45 minutes into my move because he had said that was his arrival window. Since the job was “cancelled”, I can’t leave a negative review about how much his no show screwed me. Unique Touch Pros in Portland Oregon. He still has 5 stars! How many other people has he done this to? How many more will he do it to? I don’t know but I won’t be booking through this site again. Its reviews and contractors can’t be trusted.