Moving Help | Powered By U-HaulReviews of movinghelp.com

I would not recommend U-Haul Moving Help to anyone relying on movers to show up on moving day. I booked a truck and two movers for a 2:30 p.m. move today. Two different moving companies arranged through the service have now canceled, leaving me roughly two hours before my scheduled move to call back and find a third company. Adding to the frustration, each replacement booking has resulted in another charge or hold on my card, only for that company to call and say they will not come. I’m left scrambling for help while multiple charges or holds tie up my money. A moving reservation should provide confidence that help is arranged. Instead, I’ve been bounced from company to company, and the responsibility for fixing these cancellations has fallen on me at the last minute. This has been deeply unprofessional and has added unnecessary financial stress to an already stressful day. U-Haul needs to address how Moving Help providers confirm availability, how cancellations are handled, and why customers face repeated charges or holds for help that never arrives. Based on my experience, I would strongly caution anyone against relying on this service for a time-sensitive move.

Ihaul moving help srnt a group xalled suncvinct movers, they destroyed expensive furniture and when concatex thrm anout my concern, the marter-of-factly stated that their uhual services were not insured. They claim processs via movjng hrlp has not been helpful. Hiring insured orodessiobsl movers it better.

I booked and prepaid for the service weeks in advance. Two days before the move I received a text from someone saying that they were fully booked and couldn’t help me, but that I was free to cancel and find someone else“free of charge”. If not for my family I would have been in an impossible situation. When I asked the person texting me to cancel and refund the money I paid, they said that they couldn’t do that. Calling the number they provided sent me to an AI attendant that said my estimated wait time was more than 60 minutes. Would NOT recommend trusting this service with something as important and time sensitive as a move.

I was actually really happy initially that I found this site through our U-Haul rental, however I ended up Extremely disappointed with my experience. I used the platform to book a local crew, but they completely ghosted me on moving day. When I contacted customer service, I was told that because they are independent contractors, there wasn't much the platform could do immediately to get me a replacement crew but they would try and for same day change it would definitely be more money. they finally end up showing up after multiple back and forth it’s them via text and phone calls (per them due to another move they also had planned- meaning they double booked themselves and still took our move - a local move I come to find out meanwhile we had to be on the road to another state) they finally showed up 6 hours late, no refund partial or otherwise, barely an apology and moving help can’t do anything, I had to argue with them to open a dispute with haul directly which they didn’t want to do and when I got the case # it was linked to the open comping with moving help not U-Haul like I asked. Be careful if you choose to book them and make sure you do not have a timeline for the day of just in case but also you can get local movers direct for the same price if not less, since moving help doesn’t help with issues but they do take a % from the movers for connecting them with people. I will say the Florida local movers we met and used were fantastic.

DO NOT book moving help through U-haul. Terrible contractors. Do they even screen these businesses? The first mover that flaked on me has an active warrant. I was scrambling last minute for loading AND unloading because movinghelp scheduled me with two unprofessional movers who refused to answer calls until the day before, then refused service. The first time, I booked a different company last minute through movinghelp for the loading. The movers could only bring one U-box at a time because movinghelp didn’t update the storage facility that I had two boxes, and the facility was an hour away, so they had to bring the first box, fill it, drive alllll the way back to the storage facility, get the second box, then bring it to my house and back. Good god. It was pretty cheap though—you get what you pay for. Save yourself the trouble and choose self-load and pick-up and hire a mover privately!

Using the MovingHelp.com platform (owned by eMove, Inc., a Nevada corporation, which is in turn owned by U-Haul Holding Company, a Nevada corporation) is very risky if you need time critical labor in connection with a move. It presents itself as an easy resource to find movers and touts itself as a "neutral venue and online clearinghouse", but it is far from neutral. I had a MovingHelp scheduled mover no show and ghost me for a U-Haul load in June 2026, leaving me to scramble to directly call multiple local movers the same day (MovingHelp's customer service was useless). The replacement mover cost me 50% more on a last minute basis. MovingHelp did nothing but refund the amount I prepaid to MovingHelp for the scheduled (but no show) mover. They would not even encourage the no show mover to reimburse me for my excess costs (despite the leverage they can exert over their movers by threatening to ban them from the platform). I told MovingHelp that I at least wanted to leave a detailed negative review on the platform regarding the no show mover. They refused, stating that they would only mark it as a "zero" star engagement, with no detailed review, so that it only affected the mathematical average star rating of the mover. Refusing to let a customer provide detail in a format that other potential customers of the platform can see is effectively minimizing negative feedback so that the MovingHelp platform can "protect" its moving providers (and the reputation of the platform itself) and drive greater volume revenue to MovingHelp. I would have been far better off shopping for a mover through yelp or other sources where I could contact and negotiate with the potential movers directly. Lesson learned. I won't again make the mistake of using MovingHelp to hire a mover. The only potential usefulness of the platform is to get a sense of the range of market rates.

I booked Q-Haul Moverz through MovingHelp to help with unloading a moving van. The provider did not show up. When I called the contact number provided for the order, the person I reached told me they were not coming, repeatedly lied to me, was incredibly rude, and continuously raised their voice at me. I did not receive the service I booked, and this caused serious disruption on moving day. I am posting this so future customers know about my no-show experience and the unprofessional communication I received from the contact person. When I told Movinghelp what happened, I had to wait 45 minutes to speak with someone. They did find another moving company to help me but Movinghelp said they cost more and would NOT comp me the difference because they said they cannot be held responsible for anything. Essentially, Movinghelp contracts with PEOPLE, NOT COMPANIES to help you move. Use at your own risk.

HORRIBLE experience with them - and the high reviews through UHaul is all undeserved. The packers they sent stood over me at the end of the job to pressure me to put in "5" reviews...which I did unfortunately! I had paid the extra money for the insurance to protect my belongings in transit. When movers on delivery end unloaded the UHaul boxes, they saw and pointed out to me before they took the furniture out of the UHaul box that 2 pieces of furniture were damaged, a desk that had extra heavy stuff put on top of it and no blanket for protection - (the corner of the desk broke off).. A bookcase that did not have a blanket protecting it and it got all scratched up during the move. They did say it was improperly packed. I submitted claim to insurance and after back and forth over a month later, insurance sent letter saying they don't cover damage caused by improper packing. Called Moving Help (the branch of UHaul that recommends local movers and they directed me to call Pacific Coast directly. The owner Travis, was very defensive and said I would have to prove beyond a doubt, with pictures and all or video as if I were in a criminal justice courtroom, showing his packers dropped and broke something. I reiterated that it was just improper packing that caused the damage and he says he can't do anything about it!!! His attitude and demeanor were very condescending almost threatening.....Everyone points the finger at everyone else! No one will take responsibility and buying insurance is money down the drain....DO NOT USE Pacific Coast..