Moving Help | Powered By U-HaulReviews of movinghelp.com

On Wednesday, May 1st, JG Outstanding Moving in Dallas, TX was booked through U-Haul’s Moving Help for loading. Prior to the guys loading, my husband and I spent weeks labeling boxes (heavy vs fragile) and wrote down the contents of the box on the top lid. We also wrapped every piece of furniture with moving blankets and sealed the blankets in with cellophane. When we began unloading, we realized that JG Outstanding Moving didn’t even have the due diligence to read the boxes we labeled nor were they respectful to someone else’s livelihood.They were careless. They were negligent.* Our table’s front, left edge was ground to its raw wood.* Our couch was discovered to have a few punctures onto the arm/body of it (from being loaded up against our table’s legs.)* My green office chair had an indent into its velvet seat cushion (from being loaded up against my cornered office desk legs.)* In the very back corner of our truck, we discovered crushed boxes. Our lighter boxes were on the bottom of heavier boxes and their weight became too much.* Our second office desk was loaded horizontally but had several heavy boxes stacked on top of it—one being a box of cast-iron pots and pans. This was too heavy for our desk and crushed it, snapping it in two. I am devastated at the complete loss of my second desk and the repairs to the other pieces of furniture I now have to try and salvage. If they can even be salvaged. I am disappointed and disgusted with how my belongings were handled. My only desired resolution is for JG Outstanding Moving / Moving Help / and Repwest Insurance Company to fully cooperate with the insurance claim and replace/repair my broken and damaged belongings. When I opened a BBB claim for MovingHelp, I was directed by Ashley Marchese to contact Kyra Lacey at Repwest. She mentioned I paid for SafeLoad coverage and would be covered for damages. From the onset, Kyra has had a tone of apathy, almost bitter or angry, with me and is not responsive to email, and without seeing pictures of damages, denied my request… after I had to call her for an update. I bought SafeLoad coverage should any accidents arise and I feel as if MovingHelp’s option for additional insurance coverage is one of fraud. Kyra Lacey’s immediate dismissal of my claim now leaves me personally responsible for $6k of repairs/replacements—at the hands of a moving company I had bought additional insurance for. How would you feel if this happened to you and your belongings were destroyed after you employed “professionals” to do their job? I feel deceived and unheard.

For convenience, not knowing anyone where I was moving in Jacksonville Beach, I booked 3 guys thru Uhaul, called Movinghelp. The 3 guys showed up in a small car, no equipment (thank God we had ours, which they gladly used), walked around like turtles, 2 guys starring at 1 guy in the truck while other items could be moved into our storage, bringing heavy equipment halfway to storage unit and placing on floor to walk back and star at the 1 guy in the truck again, taking cell phone breaks, not listening to our directions as to where to put things, not prioritizing their time, acting like they were purposely wasting time to build up the hours. I could go on and on. Myself, 61 female, and my sister, 63, ran circles around them doing most of the work ourselves to get the job done. How Sad and Painful for us! I never give bad reviews, but this was beyond bad. It hurt when I had to fork out the money. We deserve a refund for sure, but I know that is not happening. Oh, BTW, Moving Help. Your guys insisted I pay them cash for the additional hours with no receipt. I asked to pay them online with my credit card. I guess you are getting ripped off too.

I didn’t hire them, Uhaul did. I was told by Uhaul to give me a card number to keep on file “no charge to my card”. The very next day I see a charge for $275. I contact Uhaul and told they’re the loading company they contract and I should contact them. Later I canceled the Uhaul contract. I did not know Uhaul did not cancel this company. Given this I did need the service of the loaders. Once his job was done when attempting to give him the work number he said he wasn’t paid by them. Turns out he was. I find out this company paid both the loader and off loader. While I was able to get reimbursed by the loader. I had paid him extra, I was told by the company it is up to me to reach out to the off loaders to be reimbursed. They paid that company for a job he did not do. He will not contact me. That company’s name is Bounce Back Movers. They did try to work with me to contact the contact Bounce Back Movers and are very apologetic. But still this company they hired has walked away with money for a service they did not perform. I would hope that Movinghelp changes it policy to confirming with their contractors that they’ve actually done a job before issuing a check to them.

Movinghelp.com isn't bad. However, they need to vet their contractors more. Perfect Help Moving Company out of Jamestown NY loaded a trailer for us. They loaded the trailer improperly, causing some of furniture to scratch or sustain damage. Movinghelp.com has a safeload guarantee, which is THE scam. The claim gets denied. What is the purpose? Perfect Help Moving Company also did not acknowledge the damage. Instead, they claim to have video evidence all over social media platforms. We have some ruined furniture because of inexperienced loaders.

I took their moving service and they cheated me, they host scam movers on their site and once they do scam they take money from them and ask customer to follow the scammers directly, since they already got cut form scammers they won't help customer to get their money back, my movers took payment code for 3 Hour and told me that I will get refund for 1 hour since they took just 1.5 Hour for moving and minimum is 2 hours, but it's been 1 month they never refunded me for 1 Hr and these guys saying me to run behind the movers. I raised case and called many times but they never refunded my money.