Moving NationReviews of moving-nation.com

After reading another negative review about Moving Nation our concerns about where our belongings are or if we are going to see them again is on hight alert. We have been in our new home for 42 days no furniture. We have been told that the truck was packed and ready to travel on three different occasions only to find out that it was a decietful lie by the customer service department. DO NOT USE THIS COMPANY!!!!!!! Don and Lesley-Anne

I wish I could go back in time and erase all the times I used movers other than Moving Nation, some who were scam artists and others who were just hopelessly clueless part-timers. By contrast, here you get consummate professionals who know the ins and outs of moving houses. Let me just be clear that Moving Nation does not come cheap like the part-timers I mentioned. If you want to compromise professionalism for economy, these guys are not for you. But in return you get hard workers, dedicated support and actual competence. Your choice.

Moving Nation is not listed with the Secretary of State of CA. Nor with any other State. Moving Nation LLC was cancelled as a company in CA in 2015. Moving Nation has Trust Pilot icon on their website but it goes nowhere when you click on it. Moving Nation took my money ($4,400) on Sept 5th 2020 and my household goods on Sept 8th 2020. They were to deliver everything to TX by Sept 18 2020. It is Oct 16 2020 and it has not arrived. Don't believe the positive reviews. They are are shallow and are "set up." Most of the reviews from actual customers are negative. Beware of this company and do NOT use them.

This company is a nightmare! Delivery is supposed to be on September 25. Today is October 14 and Customer Support (Tina) cannot tell us when our delivery will arrive. She keeps saying, they will let us know 24 hours before it arrives. They cannot even track where the truck is. This is not how you do business! We’re now at their mercy. We do not have anyone to escalate the problem to except Customer Support, Tina, who cannot tell us anything. This is a real nightmare!

The start was good. They were responsive, showed up at the time they said and then the nightmare began. No one answered any of their listed phone numbers trying multiple times day after day. On the off chance I would get a live person, was told our load was going out, finally reached someone again to check on delivery time to find out it had not gone out and was still waiting to be picked up. It took almost 20 business days from the Los Angeles area to Denver CO when the agreed delivery time was 10 business days. When the office furniture arrived, many of the pieces were damaged, scratched and dirty. Some of the boxes were crushed and one box is missing. So unacceptable.

Moving Nation gave us a special ‘piggyback’ discount that allowed us to save hundreds of dollars, which was really nice of them. The managers of this company are genuinely nice people. The movers work hard and do a great job. I am a guaranteed return customer.

I have used many movers in the US and outside the country but this is the first time I have been completely satisfied with the service I received. The best thing they have going for them is their honesty – their quote matched up with the final price I was charged.

Please beware of this company. They are a fraud and they extorted money from us. They are exactly what you read about on the internet when it comes to bait and switch. They give you a low bid (From a super smoozer Eric), then the day of your move they show up late (6 hours), much smaller truck than Eric promised, loaded 1/2 of the truck, then surprise surprise, the loaders tell you that “Eric underestimated your load by 40%”! 40%?? Our estimate went from 13k to 19k! And we had several pieces of furniture that we gave away prior to the move that we’re on the original inventory that did not even need to be moved (but we still had to pay for). What are you supposed to do? Truck 1/2 loaded? You gotta sign their new contract (that’s extortion)! Then, despite our feeding and tipping the loaders, they left with that 1/2 empty truck, promised to come again the next day. When they arrived (3 hours late) two of the loaders constantly complained that they were tired and hungry! The movers fought with each other. They used foul language at each other. They arrived with the same small truck, they loaded into the night, needed me to set up lights and provide flashlights and then informed us that they still didn’t have enough room and they left a ton of stuff behind which we had to store. Even though we fed and tipped them again, they grossly mishandled our things in the dark and then they stole all of our flashlights! The Forman promised a rebate on the packing materials because we had done such a good job but you could not believe how they fought with each other over the tip. They said they would return in “4 or 5 days” to get the rest of our things but we had to vacate the property for the new incoming owners! We had no choice but to put those things in storage. So, as a parting gift, they left a huge stack of all their remaining packing materials in our garage for storage and even crammed/tied our things outside the truck on the lift gate! BTW, Surprisingly, they did manage to send someone to pick up all their packing materials the next day and they also stole all of our brand new packing materials in the process. So, call them? No return calls! Call them to ask what adjustment they would make for charging us so much and then leaving things behind? Reimburse us for stolen packing materials? Oh, “Nadine will call you”. Think she did even once? No way! Despite call after call after message after message, no return calls! These people are crooks! And BTW, they do call to verify the load amount 4 days before the move but it is a sham. (All their contracts protect them. Deposit up front. 1/2 in check form at pick up. Then the remainder in cash at delivery!) Now to be fair, an employee named Lisa did call 4 days before the move and she set up a time to talk but she did not keep the appointment. When she did not keep the appointment I called Employee Tina. “Oh, We don’t know where Lisa is! She will call when she comes in”. I talked to Eric and Nadine and gave them my best guess about the number of boxes. I’d never moved across country before. And I was nervous. They accepted my box guesstimate, “sounded right” and would tell Lisa. Lisa calls two days later. No one told her anything. She said my box count seemed right. Then the aforementioned nightmare began. Then in route, all I got was the runaround. Eric promised a semi truck would pick up my things initially rather than the small truck they sent and that they would have delivery of my things in “about 5 days”! They arrived 13 days later. The delivery crew needed to collect the entire remaining balance (of the 19k) in cash before they would bring my things into the house. They unloaded very professionally and apologized profusely at the incredible damage to beds, antiques and all kind of other things. Thousands of dollars worth of damage. The contracted delivery crew said everything was so “carelessly packed it was embarrassing”! We were heartbroken. Despite that, we tipped generously, fed them and they were great but you should see the damage! Amazing. So, once again, I left a nice message with Eric, Lisa, and Nadine to ask what we do? An inflated bill. Charged for furniture that they did not move and left back in California for me to store. Damaged and broken stuff. Lies about the truck size. Lies about speed of delivery. Do you think we received a phone call back? No way! We have now turned to the Federal Government and the credit card company that took the original deposit. We photographed and documented everything and have each lie documented. They ruined our move. They could care less. They extorted money. They stole our property. They refuse to return calls ( and I give you my word that there was not one rude or weird call from me). They are dodgers. They bait and switch and their internet reviews are fabricated. Please beware! Do not use this company. Please!