Moving NationReviews of moving-nation.com

We moved from Virginia to Georgia for work and had to pack up a 3-bedroom house so we called in the experts. There is no better word for the movers at Moving Nation – they know everything there is to know about the business and did as perfect a job as possible.

Moving Nation helped us move a big 4–bedroom family home in Florida to a smaller 2-bedroom house in Maryland plus move my kid to his college accommodation at the same time. Really, a rather complicated move which was organized, coordinated and executed very well by the movers and their office team over the course of a couple of weeks. My husband and I are suitably impressed by not just the skill and expertise of the entire team but also the sheer determination with which they managed to keep to the schedule despite disruptions in terms of road closures and some unhelpful weather.Their packing service is a godsend. Because the huge amount of time it would have required for non-professionals like us to do, we paid for them to do it. Most of this stage of the work was done in advance of the move and just really the essentials left over for the moving day itself. The men were good enough to use extra padding etc. for all the fragile and semi-fragile objects and furniture. I believe they also packed them in some way that made things less likely to break, which they explained to us and I did not quite understand even though it made sense at the time. Either way, the end result was that everything arrived safe and sound. For the professionalism and skill of the movers and the excellent coordination by their head office, Moving Nation gets 55 stars from my husband and me.

My move with Moving Nation cost me 46% more than their estimate, an additional $3400. In addition, it was the worst move I have experienced. I have moved 6 times in the past 12 years, so I am familiar with the routine things that can go wrong, but this was much worse. There was bait and switch pricing, horrible packing, and poor communication. The support team doesn’t work on weekends. I attempted resolve the issues after the move, with detailed documentation. After repeated attempts to contact them, I was told to work with a 3rd party to resolve it. When I completed that process, I was told Moving Nation no longer had a contract with them. I notified Moving Name several times, with no response. Move This was a full pack move of a two bedroom house from California to Washington state in early Oct 2020. I spent early Nov to January trying to get a resolution with Moving Nation. Cost • The original estimate was based on a verbal walkthrough. I keep a list of furniture and the furniture sizes because I’ve moved so much. I gave accurate list of items and pointed out that we had more books and art than most households, giving details. • Five days before the move, a person from The Moving Nation reviewed the items to be moved, and “discovered” that many items I had listed previously weren’t included in the estimate. The price was raised by $1600. On the day of the move, after packing, we were told we exceeded cubic feet limits, and the price would be additional $1800. Packing The packing was very bad. Here’s a small sample of packing issues. • Part of the reason the cubic feet increased is that furniture wasn’t disassembled, and that there were boxes contained one lamp shade, or one power cord and small umbrella. In addition, the team used a lot of wardrobe boxes, and did things like put a microwave oven on top of a Roomba docking station, and a sewing machine on top of leather shoes. • Despite the fact I’d called out that I had a lot of art, they didn’t pack it properly, stuffing framed pictures into boxes with Christmas ornaments. The pictures weren’t even wrapped in paper. I pulled an oil painting out of a box that also had laundry supplies. • Packing tape was applied directly to an antique desk, and it was put in a wardrobe box. Communication • Move out was supposed to be Day 1 to pack, Day 2 to load the truck. Instead, pack team arrived in the afternoon of Day 1, and said they were going pack and load in one day. They didn’t finish til 9 PM. Rushing to do two days’ work in one day probably contributed to bad packing and increase of cubic feet, leading to my additional cost. • No useful information on move-in date. The tentative move-in date was Oct 10. On the Oct 8 I contacted The Moving Nation to see if that was the date. The next day I was told “I haven't heard anything yet”. Later the same day I asked again and got no response. Oct 10 was a Saturday. I called and emailed repeatedly asking if the move-in was happening. I was unable to contact anyone from the Moving Nation from Oct 9 til Oct 12 to get a status on move-in date. I was told “We don’t work weekends”. Not getting an update on the status of the move-in date is completely unacceptable. I understand the date can shift, but to not tell me what the status is completely unacceptable. We waited for the movers all day on the original date and had to scramble to get lodgings each day when we had no additional information. I could go on for a long time about the issues, but the takeaway is to avoid this company. They do a poor job at a high cost.

Had a Stress free service .they gave best service.helpful team . Quick responsed Highly recommended 😊

Horrible & thieves!! They over charged-the old bait & switch. Broker tells you one thing & then the price is 3xhigher. Belongings arrived damaged badly, broken or missing. Over $100,000. Loss. Forget trying to file a claim complete waste of time.

The sales folks seemed nice so I selected them even though their quote was 3 times higher than others because they promised to care for my valuable furniture. However, during the delivery I counted 17 pieces of furniture totally broken and many unrepairable, to include many chairs, chest and dresser legs broken off, several crushed in furniture fronts and tops; some broken mirrors, china, lamps, wood tables, and more. Over 2 dozen packed items were broken including vases, crystal, china and other valuable pieces. Some items were packed in boxes with no wrapping of any sort so that things got crushed and broken. I saw a TV and mirrors drop off the truck to the ground during unpacking. The claim form process is not working for me as the links don't seem to get me to a place where I can submit a form.

This is the moving company nightmares are made of. The sales department told us everything they knew we wanted to hear and did the exact opposite. We had our first quote done by phone. I walked room by room measuring and describing every item and box count. The first quote was given and deposit made. No turning back. We received a call from a customer service rep and I use that term only because I’m being nice. We went back through the items over the phone and I was told it would be $1900 dollars more than the original quote. She made it clear that the sales people sometimes don’t do the best job estimating. Really??!! I was also told I would lose my deposit at this point if I backed out. I called customer service daily because they could never give me a definitive date for pick up. Finally, the night before we received a call that they would be there the next day. Saturday October 3rd. Now if you have read any of the other reviews you know what happens from here. They brought a small box truck and after loading it half full told us the price had to be adjusted. Of course it did. So from the initial quote we are now $5000 higher. So off goes all our worldly belongings to get this, a storage facility. Our items were supposed to be in Mississippi by Friday the 9th. We received most of our items yesterday the first of November. Antiques have been damaged, tv stand disappeared, all the legs for my sofa are gone. The legs to my antique desk are missing. Two legs broken off of another sofa and various large items missing. A large fountain, now how on earth they misplaced that is anybody’s guess. An antique love seat, a very expensive Basset recliner, a wing chair, a chaise lounge and our bbq grill. Not only have they lied about everything from when we would receive our items, the cost of the move and even when the movers left California but now we are being told they will let us know if they find our missing furniture. REALLY??!!! They are a nightmare!!!

Definitely wouldn't recommend using them - they refuse to follow state guidelines for mask wearing, don't assemble furniture even if you've paid for it etc. And afterwards, if you call customer service, they won't pick up.