Movie MarsReviews of moviemars.com

I'm a customer from Kentucky who has recently discovered the art of boutique film labels and where to find them. Dear MovieMars, I looked up where your located. It would be a fine addition to your buisness if you opened up a storefront in North Carolina so walk in sales can add to your fortunes. I would love to see a storefront Movie Mars. I'd travel to North Carolina on a regular just to shop 8n your store. But main reason I'm writing is you guys are located in line the next state over, Why does it take you guys 12 days plus to fetch my order? And why DHL of all packaging services. I worked for them for 4 years. There horrid services. I sure hope my package comes undamaged. I would suggest cutting ties with DHL. They mess up too much.

I placed my order with MovieMars through Walmart. Afterwards, I saw all of the terrible reviews and very poor TrustPilot rating, and I fully expected to not receive my order. I considered cancelling but I held out and I am glad I did. I received my order of two fairly difficult to find vinyl albums in 8 days or so. When I started writing this review, I was going to knock off one star because there is no excuse to have so many poor reviews which makes it look like the company doesn't care about customers - which to me is not a five star company. However, I held back and rated them on nothing more than my experience. I think this company seriously needs to take care of their reputation by doing a better job of putting the customer first. I hope to see this company's rating increase with time. I am really happy to have my two new albums.

One month since I paid for an item. They sent me the wrong item two weeks later, which I returned. Subsequently I've had no reply in the space of a fortnight in my attempt to get a refund. False economy on their part too. I buy a lot of physical media but I won't return to them. Update, it's now over three months since I placed my order and I am STILL 'liaising' with Amazon for a refund after repeated emails, calls and messaging to them. Save yourself the hassle. Avoid!

I ordered a VERY hard to get vinyl to be delivered to Ireland and after reading the reviews I was dubious that I would receive my item, I was wrong! It did take 3 weeks to be delivered but that’s ok, throughout the process I had lots of contact from their customer service rep plus tracking updates. As long as you don’t mind waiting and paying the custom fees (which they were transparent about) definitely use this company and use their excellent customer service if unsure.

They false advertised a Blu-ray Boxset A Blu-ray Boxset on sale for $15.41 (that sells new for $60) was never sent to me. Instead, Movie Mars sent a bogus substitute dvd boxset for kids! I told them I WANT MY ORIGINAL ORDER BUT THEY KEPT TRYING TO ELUDE MY REQUEST by only giving me the option of refund (or partial if i kept what they sent)! So, either IT NEVER WAS SENT OUT AND/OR NEVER EXISTED OR THEY LIED SO THEY CAN SELL IT MORE EXPENSIVELY! They obviously have forgotten about the 2 most important elements (in any business)...REPUTATION AND COMMUNICATION! They have not responded back since!

I purchased the Peach Fuzz vinyl LP record by Tyler the Creator & Prophet, on Jan 11, 2025, for a total of $57.22 (CAD) which includes S&H. Received confirmation with a tracking # that it would be delivered by ePost Global on Jan 14. I received an email on Jan 21, that I was refunded my full amount. I inquired with the seller why my order was refunded and they responded that ‘The item may have been lost in transit. The item may have been missorted or mislabeled. The item may have been marked for carrier pickup in error. At this time your order has been fully refunded, I sincerely apologize for any inconvenience this has caused.’. I contacted ePost Global with the tracking number and they advised that they received the electronic data but did not receive the item for processing. This means the seller did not even bother send out the item. Waited 7 days later to cancel my order and increased the price of the record to make more money. I checked the product again on Jan 21 and this time, they raised the price to $89.65 (CAD) which includes S&H. I asked them if they can resend the order since it was not my fault, and to honor the original price. They replied with ‘I'm so sorry, but we won't be able to resend it, as the order has already been refunded by our returns department. If you still want the item, you will need to place a new order.’. This seller is totally shady. They lure you in with low prices, then cancel the order and then wants you to pay an even higher cost for their products. On Jan 23, I went to their website and purchased the same record, which was $43 and $22 S&H, totaling $65 (CAD). I received an email 22 minutes later that they cancelled my order. I inquired why they cancelled the order and no response from them. I highly recommend NOT purchasing through this seller, Movie Mars, and will ensure I leave reviews on their unethical sales tactics on other forums. I should have done my research before placing this order as there are numerous, recent negative reviews on Movie Mars on various forums. There are other legitimate and ethical sellers out there.

Ordered CD box set from them on December 1 at a sales price. Tracking number provided never indicated item was in possession of the post office. They canceled my order and refunded my money, then increased the price , claiming the post office was unable to deliver the item. Yes, it would be very hard for the post office to deliver something they never received in the first place.

Do not order anything from them. It wont arrive! Every time- lost in transit! Liars!