Movie MarsReviews of moviemars.com

I placed my order with MovieMars through Walmart. Afterwards, I saw all of the terrible reviews and very poor TrustPilot rating, and I fully expected to not receive my order. I considered cancelling but I held out and I am glad I did. I received my order of two fairly difficult to find vinyl albums in 8 days or so. When I started writing this review, I was going to knock off one star because there is no excuse to have so many poor reviews which makes it look like the company doesn't care about customers - which to me is not a five star company. However, I held back and rated them on nothing more than my experience. I think this company seriously needs to take care of their reputation by doing a better job of putting the customer first. I hope to see this company's rating increase with time. I am really happy to have my two new albums.

I ordered a VERY hard to get vinyl to be delivered to Ireland and after reading the reviews I was dubious that I would receive my item, I was wrong! It did take 3 weeks to be delivered but that’s ok, throughout the process I had lots of contact from their customer service rep plus tracking updates. As long as you don’t mind waiting and paying the custom fees (which they were transparent about) definitely use this company and use their excellent customer service if unsure.

Despite some of my initial concerns (mostly based on other people's negative reviews -- I even contacted their customer service BEFORE I ordered just to try alleviating my lingering angst), I received my order yesterday and it was perfect! Shipping time may not be as fast as it is for some vendors, but that is absolutely okay in my book. The quality of my vinyl album and security of the packaging more than make up for having to wait a little longer. I think that we, as consumers, have grown far too accustomed to receiving online orders unrealistically fast. Movie Mars has an incredible selection and, for most items, the best prices out there. What's not to love? Still, I'm always a little skeptical when essentially ALL the reviews I read on a vendor are negative. It almost seems personal at that point. To be fair, some customers probably have had legitimately negative experiences (like with every business and company in the known universe), but either Movie Mars has resolved their issues, or I just got extremely lucky. Either way, I will most definitely order from them again. Thanks for being awesome, Movie Mars!

Now I wanted to leave a review as this company gets a lot of negative comments so I wanted to share my experience. I ordered from them 5 4k blu rays that where hard and expensive to get here in the UK, but moviemars offered them at a ridiculously attractive price so I gave them a go. My items where shipped 2 days after placing an order which was faster then I expected, 12 days later and they arrived on my doorstep this morning again way sooner then expected. Perfectly packaged and protected all intact no damage whatsoever and all work flawlessly. I truly don't doubt people have had bad experiences like you do with all companies from time to time but I can honestly say from start to finish moviemars was fantastic and I for sure will be using again. I hope this review can help people who are unsure as I was the same reading all the bad but truly don't believe everything you read on negative reviews 🙂