MoveUReviews of moveu.com

Response from MoveUApr 17, 2019

Hi Anna, Thanks for leaving your honest review. We acknowledge that you are disappointed with the program and prefer to work alone without the community. We take our member satisfaction very seriously and want to make sure that you are getting the support and attention needed to be able to improve your body and achieve your goals! The anatomy and mindset videos are included within the program to provide our members with all of the tools that we feel will help you be most successful. The anatomy videos help show the different areas of the body and how they work, and the mindset videos are important for shaping a positive attitude and improve your relationship with pain or injury. The program is set up with the videos in a certain order, where you complete each one step by step and practice them. The movements start off seemingly "simple" and they often prove to be a big challenge for many people. These exercises are meant to help you start reconnecting to individual areas of the body and control those movements. You'll then start combining the different checkpoints into more complex movements as you progress in Phase 1 and ultimately into Phase 2. You must be able to move in the "simpler" exercises before you can proceed into the more challenging exercises. You are able to see all of the exercises in the program in the Phase 1 & Phase 2 Video Glossary sections underneath the "Resources" tab within the program. The Facebook group is not filled with "experts" and we are aware of that. We have our own team of MoveU coaches who oversee the entire community and review each post and comment that are left on videos. They will jump in when needed to correct and "bad" advice that's given (although we RARELY find this to be the case) and will add in any other tips and encouragement where needed. The community is meant to empower all members to learn about their bodies by interacting and helping each other out through their own personal experiences with the exercises. We have over 4,000 members across all of our FB groups and many of them choose to participate and engage with each other because they find that it helps them out TREMENDOUSLY. It is your choice to participate in the group (it is NOT required) and you can certainly still have MAJOR success with the program without joining the community. The program is meant to help YOU become the expert of your own body to where you are aware of the positions that you place yourself in. YOU are going to discover the imbalances and compensations within your own body because only YOU can feel that. YOU are going to then put in the work to strengthen everything into better position and alignment. No one else can do that for you. However, you are more than welcome to follow the program and see your own personal trainer to help out. We certainly recognize that one on one attention can be beneficial for people, such as getting through a sticking point on certain exercises. It's totally up to you and what you are comfortable with. Whatever it takes for you to be able to improve your body and achieve what you want with your body and life, we will support you in that. Keep MUvin! Bobby MoveU Team

Response from MoveUFeb 15, 2019

Hey there, Customer satisfaction is important to us at MoveU and we want to see each of our members succeed with the program. We ask you to please understand that the ENTIRE body works together, so focusing only on neck exercises in our program is NOT going to help improve your neck pain. For your neck to feel better, it is going to require you to STRENGTHEN your body back into alignment and better posture. Once this happens, the body is able to better heal itself. YOU are capable of overcoming this neck pain. Understand that YOU must be willing to put in the work in order for this program to help you. We strongly encourage you to make a Facebook account and use a fake name, no picture, etc. and join the community. At the very least you could observe and see what kind of activity goes on in there, and then maybe you'll gain the courage and the confidence to post some videos of yourself. The Facebook community is the best option we have at this point to provide support and feedback to our members on their movements. If that's what is going to help you improve your neck pain, why not give it a try? Keep MUvin! Bobby MoveU Team

Response from MoveUDec 16, 2018

Hi Chris, We acknowledge you are unhappy. Customer satisfaction is of high importance to us here at MoveU. It is our goal to turn this into a positive experience for you. We understand that you reached out via the comments section inside the program asking about being accepted into our private Facebook community. You made it clear that you requested access to one of the groups that you found on our MoveU Facebook page, which we tried to explain to you that this was the incorrect group. We had provided you with the link to the correct Facebook group for you to join several times. However, we did not see you request access to that group (as we check the member requests every single day). You then requested a refund and we granted that to you on the very same day. We look forward to helping you resolve this in one way or another. Our ultimate goal is to help those who need it and we hope that you will consider rejoining the program. Please reach out to us so we have the opportunity to assist you. Sincerely, Bobby MoveU Team

Response from MoveUMar 4, 2018

Hey Matthew, Thanks for your review! The MoveU community has developed into a family-like setting, and also an important source of motivation, inspiration, and amazing support for our members! We're surprised and sorry to hear that you had a bad experience in the group, since most of our members are extremely supportive and able to provide sound advice. We will ensure that it remains a positive setting for all! Keep MUving! Marisol MoveU Team