MoveUReviews of moveu.com

Response from MoveUFeb 4, 2021

Hi Michel, we are sorry to hear this. Can you elaborate on what you didn't feel was offered? We have SO much information in the program, perhaps you didn't explore it all? We see that you only went over a very small portion of what we offer and didn't join the FB community. Our coaches and Customer Service department are readily available, but we did not receive any messages or questions from you. We work hard to produce unique, thorough information and to engage with our Community. We would love to improve your experience. Please let us know what you found lacking. Thank you! The MoveU Team

Response from MoveUDec 27, 2020

Dear Laura, Thank you for sharing your experience with our customer service; we're sorry to hear you feel as though you weren't heard, however, this was a technical issue with our email list. We've gone ahead and reached out to your email to address this situation and provide better clarity on how to resolve your requests. At MoveU, we strive to respond with clarity and efficiency to every member's email that comes through our system; therefore, we apologize if you feel you haven't been heard. Please be on the look out for an email from our Customer Service team to process your request! Sincerely, MoveU Team

Response from MoveUNov 28, 2020

Dear Chris, We are very sorry that you came to this conclusion. Last February the coaching staff went through all 59 of your previous posts including hundreds of videos. Each coach lovingly provided continual assistance and support for you from September to February. We cared deeply. We tried everything we knew to help. We discussed your situation in our meetings between December and February and recommended many courses of action which included not only addressing your movements, but also your mindset. Out of the thousands of people we've come into contact with, we very much remember your story as we made it our mission to provide help. You had it right in saying that we had good intentions. One would be hard pressed to find a program or specialist who could rival the quality of care provided to you by our staff. In teaching an alignment based approach that has worked for thousands over the years, we absolutely keep it in perspective that the human body is meant to move. In many different ways. We specify over and over that our intention is not to make people move robotically. We are sorry that our caring, holistic approach caused you to feel semi brain washed, though we can not take responsibility for the problem of someone's ass not firing and therefore their confounding lack of desire to move their body. We feel that this one star review is unfounded particularly in this case where we poured our hearts into your progress. We wish you peace and happiness. The MoveU Team

Response from MoveUAug 24, 2020

Dear Trent, Thank you for voicing your concerns. You have been a valued MUver in our community, and we always want to ensure you have the best experience possible with our Company and every member of our Team.  We were saddened to hear our past Employees experience was different from the environment/Company we have always sought to create - a culture that values and empowers their employees. We can assure you that we have and will always do everything possible to create a space where our Employees and Customers are of utmost importance. That being said, no matter how hard we try, there is always room for improvement and we understand and want to respect everyone's thoughts and feelings. Therefore, we, and our Founder, Mike, are committed to doing better and diving into the critique with open arms.  We also want to ensure that your experience stays as positive as possible; therefore, we would like to connect with you personally on the matter. If you could provide us with your specific past experiences so that we can improve the future, that would be greatly appreciated. When you get a chance, will you please send us an email at [email protected]? Thank you again, Trent.

Response from MoveUJul 1, 2020

Hi Sarah, Thank you for sharing this with us. We are sorry to hear about this interaction occurring within the online community between you and someone else, which is leaving you with a negative experience with the MoveU Program. Can you please send us an email to [email protected] with a little more information so we can help look into what happened, reach out to the appropriate parties involved, and rectify the situation? Your full name and email address used to enroll in the MoveU Program, as well as which of our FB groups this interaction occurred in would be really helpful. We have seen this program and community help to change the lives of thousands of people, helping them overcome chronic pain and get back to living a life with a body they love. We know the same is possible for you and would love to get you back and working towards achieving those goals! Sincerely, MoveU Team

Response from MoveUAug 28, 2019

Hi Carson, We are aware that the website was having some issues the last few days and we understand that you are upset with that. Believe me when I say that our entire team was frustrated with the website being down as well. It is back up & running again, and also read below. We have been working to create a new platform to host our program and we'd love to help get you transferred over into it. The speed is much faster and we think you'll have a much better user experience. We also hear everyone's suggestions about creating an app. If it were that easy, it would already be available. It's something we've been working on for a LONG time, so stay tuned for that. :) Please shoot me an email at [email protected] and I'll connect you with someone on our team who can get you transferred over to the new platform. Thanks, Bobby MoveU Team

Response from MoveUJun 7, 2019

Hi Katie, Thanks for your feedback on the website. We have been undergoing some major changes to the website to help enhance the user experience and make everything faster. We are also currently working to switch platforms that host the program to make things easier to follow. We also understand that you have some frustration regarding communication between you and us. I can confirm that we received each of your messages through our website chat system and we believe that we responded within a reasonable time period both times. We had asked that you follow some instructions to cancel your account through the website (which you did), but we never received the final communication from you to our customer service mailbox that handles refunds ([email protected]) to complete the cancelation process like we had asked and as the instructions on the website stated. I am seeing this review & responding today (6/6/2019), so I immediately looked into your account and see that there had not been a refund issued. I have gone into your account and issued you a refund, which you can expect to receive in 5-7 business days. If something like this happens, please be sure to follow up with us. Our goal is to help YOU achieve what you want with your body & mind, not to take your money and hide. We understand that this is not the best time for you to commit to the program and we hope that you'll consider re-enrolling in the future when the time is right for you. Thanks, Bobby MoveU Team

Response from MoveUSep 25, 2018

Hi Marke, We acknowledge you are unhappy. Customer satisfaction is of high importance to us here at MoveU. It is our goal to turn this into a positive experience for you.   Are you enrolled in the Forever Fix Program or are you part of the free trial? That will make a difference in terms of coaching calls. Many members find the coaching calls to be extremely beneficial and a great way to ask questions about exercises and see them being demonstrated without needing to post any video of yourself. That being said, posting videos for analysis is the best option in terms of success.     Have you reached out to anyone in MoveU for assistance? There are options to comment or ask questions within the program (not part of Facebook community). We also have a chat function on our website which is another great option for receiving assistance. Lastly, please utilize our customer service email [email protected] so we can assist you. We look forward to helping you resolve this in one way or another. Our ultimate goal is to help those who need it. Please reach out to us so we have the opportunity to assist you. Sincerely, Bobby MoveU Team