MoveSafe RelocationReviews of movesaferelocation.com

We were directed to Jackson Movers by MoveSafe Relocation Services in Florida for a move from Dallas to Bend, Oregon. The original price quoted by MoveSafe was just under $4,200. The move ended up costing just under $14,000. That was lie number one. The pick up of our goods went fairly smoothly. We were told that our furniture, which was picked up on April 11th, would be delivered by April 16th. It was delivered two weeks later on April 29th. That was lie number two. Getting information from MoveSafe as to the whereabouts of all of our worldly possessions during that time was akin to finding out who would be the next Pope. We were also told that since we paid additional funds to "buy" the entire truck, that the truck was ours and that would not be shared with any other items. That proved to be the third lie. Our goods were taken to a warehouse in Dallas, loaded onto another truck with seven additional deliveries, the first of which was in Chicago, which from a geographic standpoint is northeast of Dallas some 900 miles, so there was no way our furniture would show up by the 16th. When the furniture did show up, it was delivered by two gentlemen who seemed to be rather upset that we were in a two story house, although that was clear from the paperwork. It turned out that they were from another moving company which indicated that Jackson brokered the move to a third party which was not disclosed to us. That was lie number four. During the unloading the movers received another call that they had to make another pickup that same day and the unloading of our goods became a rather haphazard affair with them placing boxes that we had clearly marked by room wherever they found space. We also ended up having to assemble the beds. We attempted to keep an inventory of boxes as per the list that was generated when the goods were picked up, but the way the movers were working towards the end that made it impossible. We lost 10 boxes in the move and my road bike was damaged. During the whole process I would say that the degree of empathy exhibited by the staff at MoveSafe was somewhere around zero. We had to buy furniture and cookware just to make our new home somewhat inhabitable. MoveSafe could start the process by explaining exactly what is going to happen during the move and what to expect. There seemed to be a new surprise (and not good surprises) every day and they were less than helpful in explaining what was happening. We were living in a home with nothing to sleep on or cook with for two weeks and their standard response was that they were within the prescribed time window. That was not helpful.

If there were negative stars, MoveSafe would get -10 stars. This company has lied and deceived my husband and I since February 2025. I was assured they were the moving company. Nope. They are brokers. They stole $4000 from us to make a call to a sub contracting moving company. As soon as this move began going away, all communication ceased. No calls. No texts. Our move date was March 29. No body showed till March 30. Then we are told THEY are the moving company (there will be a review by company name shortly). And they want $5000 more to move us to Georgia. Still zero contact from/ with MOVESAFE. To date it is day 22 with no belongings. Our life is in the back of the MIA truck and nobody seems to know where that truck is.....Do not trust this company.

I had a very disappointing and frustrating experience with this MoveSafe Relocation. On the initial call, I was quoted $3,900 for an 800 sq. ft. move and paid a $1,295 deposit. Everything seemed straightforward at first. However, about a week before the move, I spoke with a representative to go over the exact same inventory list I had previously provided — and suddenly the price jumped to over $15,000. Understandably shocked, I asked to speak to a manager. I explained the situation and expressed my desire to cancel, especially since the original representative had told me the deposit was refundable. Unfortunately, the manager informed me it was not refundable. I felt cornered but was eventually offered a compromise: a 26' truck for just under $9,000. I agreed, even though the situation already felt off. On moving day, two trucks showed up — neither of which were dedicated solely to my move. They were already partially loaded with items from other jobs. This was not what I had been promised. I called the company immediately, and they essentially told me there was nothing they could do. When my belongings finally arrived at my new home, only about 3/4 of the 26' truck was occupied with my stuff. The remaining space was filled with someone else’s items. Again, I did not receive what I had paid for — a full 26' truck dedicated to my move. This experience was riddled with misleading information, a lack of accountability, and poor customer service. I would not recommend this company to anyone. Please do your research and be wary of companies that make big promises and deliver something entirely different.

Company is a complete scam, they lie to you from minute one. We were lied to about delivery date, items being packaged, extra fees, our stuff being separate from others, and so much more. Hot mess from the beginning. I will never even think about using this company ever again.

MoveSafe is a parasitic broker company that does not own any moving trucks. It is a 100% middleman broker company that takes more than 50% of the total moving cost.

This is a very untrustworthy company! The original estimate was $1312 for a small move. When the movers arrived 8 hours after the scheduled time without notifying me, the cost was increased to $3340. Their reasons for the upcharge kept changing. "Well. you didn't tell us there was a curio cabinet." (It was on page 9). "Well, you didn't pay for packing materials." (It was on page 1). "Well, you didn't pay for the boxes and labor." (Also on Page 9 under "Packing Materials and Labor.") "Well, the movers didn't know there would be packing involved." (You mean that fact that I purchased boxes, packing materials, and labor was not a good indication). Well, the movers increased your one room job to 450 cf. (When the items arrived, I measured them myself and it totaled well under 100 cf) Finally, the company offered me a $50 "Inconvenience fee", if I didn't leave a negative review. (Keep your money. It's worth letting others know about your practices). If in their response to this post, they sound contrite, it's just cosmetic. I've been on the phone with them several times regarding this.

DO NOT USE THIS COMPANY. This isn't a review made from spite. They repacked my items and then overcharged me over $1700 stating that my items were over the weight/size limit when that in fact was not true. They quoted me originally for my items for a certain cubic feet but when it was time to move I sold a few items and that cubic feet decreased drastically. They never informed me of a weight limit nor did my items take up the whole 26 foot truck. They even charged me extra for a bulky item which on their contract would be a washer/dryer or motorcycle.. they charged me for my mattress. Estimated delivery was 2-14days and they took my items to a warehouse in Maryland opposite of the final destination. Unacceptable, unprofessional. You can barely get in contact with an actual person to talk about your concerns. We will be taking this to court.

Scheduled a Move in January for February, They called me to confirm, 5 days prior, but then "fined" me cause I had to change the date, 7 days prior and moved the date to March. Called today to confirm inventory, and move location, and the quote went from 1900 to 7000 after arguing about it for an hour, they decided they could do it for 3800. So I declined, I had paid half of the fine, 150 and a 850 dollar deposit.. so they scammed me for 1000, which I can't get back, for non services rendered. Avoid these people at all cost, when online trying to find a mover, if you see MoveSafe (directly or by re-direction) then close the link and do not take their phone call (561) florida area code. They used to be Elite Moving Partners, on Lucerne Ave in Lake Worth Florida. which has also been closed, due to various business practices. they are not BBB registered and have a c+ rating.